[Resolved]  Videocon Mobile Services — Continuous Promotional Calls even after Activating DND

Address:

Coimbatore, Tamil Nadu

Am using an Videocon Mobile Network since the last one year. But from the Past Three months am getting an 15 to 20 Calls & Plenty of SMS's every day from the Network reagding their Promotional Offers/ Caller Tunes/ VAS.... It is so irritating... Even sometimes the calls is coming at late nights like 9.30 pm... If we tried to access their customer care.. we never get line.. at-least have to try 40-50 times then only it will get connected... So before one month Luckily i got their customer care line and i activated the "Do-Not-Disturb" service also. They said maximum of weeks time the service will get activated(!!) and you don't get any of these disturbances... After a weeks time it went bad to worse... The no.of call got increased and my pre-paid balance also getting deducted automatically and after a day or two am receiving a SMS that you activated this service/that service like that... As of now Rs. 150/- has been deducted from balance towards 5 Different services... Now am receiving 25 more sms's towards these services... From that day am trying to reach the Customer Care... After passing a through a Very looong computerized menu my will transferred to the executive and it will get disconnected immediately every time...

Its is a very pathetic cheating... and a serious crime we can say...... i assume there would be lot of persons loosing their money's every day on this cheating... these peoples are attracting the customers showing their low tariff rates and earning more than that with these kind of cheating....

I hope the necessary actions would be taken to stop them not doing these non-sense anymore...

Thanks

Ramesh Kumar
Tirupur.
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