[Resolved]  Videocon Mobile V1305 — Bad quality Mobiles and service

I had purchased videocon dual sim mobile model no. V1305 of
IEMI NO.[protected] & [protected] from Point 2 a mobile shop in Dombivli, Mumbai.Two months after the purchase keypad malfunction problem came up which made me to submit the mobile phone on 18/08/2010 in Skylark associates, a authorised service centre for videocon mobiles in Kalyan for repair. The complaint was registered in the name of Siju Alexander & job sheet no. is 92271. They said me the mobile would be repaired within 1 week. I called them week later and they said me to give 1 more week time as the parts were not available in Videocon Company. And after 2 weeks, they said me that the videocon company is not sending them the part. On 12/09/2010 when i called the service centre they said me that the company is giving me a new mobile replacement, for that i must submit the mobile box with all the accessories and wait
for the DOA letter. I submitted the mobile along with all the accessories in skylark on 14/09/2010. Before 2 days i came to know that the were fooling me about the DOA letter and neither they are going to give me any replacement nor any repair because when i called the videocon Customer care on 20/09/2010 they are giving me the same old reason "part not available".
How long will i have to wait for the mobile. These is frustrating.

Till this Date i have not received my mobile. I say you guys never go for Videocon Mobiles. This is not some rivalary for videocon mobiles or sort of that, i want to sue videocon for this Stupidity. Contact my no. [protected].

I have also attached the photos of mobile bill and service slip...

And can you give information abt how to file a case in Consumer Court.
Bad quality Mobiles and service
Bad quality Mobiles and service
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  Add a CommentShareTweet
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    Videocon Industries
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
    View Full Information