[Resolved]  Videocon Mobiles — refund of money/exchange mobile

Address:

West Bengal

i have purchased a videocon mobile v1675 from one mobile shop from kolkata dated 14/11/2010. the sales man assured me that i do not have to go anywhare/service center for the mobile problem and if i do like the mobile they will exchange it in between 15 days because the mobile manufacturer is very new in this sector.i am not satisfy with the mobile it cost rs 4218.00. it's speaker sound is very poor, apart from avi format videos no others format can be run, bluetooth is not working properly and fm has a very poor network.Now the biggest problem is that i cant use the mobile as a modem because the software(pc suite) provided by the company is not working/installing. when i visit their web site http://videoconmobiles.com/downloads.htm, i've not found my mobile model v1675 but still i downloaded the pc suite software which is also not running. i visited the shop they are arguing with me that they will not exchange the mobile also they are not providing the software nor the service centre. i am helpless. what should i do. is there any legal way to overcome this problem.please help/suggest me