[Resolved]  Videocon Prepaid Mobile Connection — Deduction of Caller Tune & Song Selection Charges

Address:

Madhya Pradesh

Sir,
Maine Videocon GSM ka connection dated 07.03.2011 ko liya jo ki dated 08.03.2011 ko 08.31 PM par activate kiya gaya.

Dated 09.06.2011 ko 08.16 PM par mere mobile par V-Live se message mila jo mai as it is type kar raha hoo "Hi, your callers will now hear
Sai Ve as your caller tune. You are not being charged for this 90 days"

Dated 09.06.2011 ko isi ke sath 08.16 PM par mere mobile par V-Live se doosara message mila jo is tarah hai "Thank you for subscribing to
Caller Tune. You have been charged Rs 30.0 for 30 days. If you wish to deactivate Caller Tune send CT DCT to 50000 (Toll Free). Your service
will activated within 24 Hours."

Meri pahali complaint to ye hai ki maine aisi koi service ke liye apply nahi kiya.
Company ke customer care wale ye bat sunane ko taiyar hi nahi hai.
Doosari bat ye hai ki chalo man lete hai ki maine is service ke liye apply bhi kiya to usaka proof mujhe bataya jave
Aur company above message k mutabik mere Rs 30.0 balance me se katane the magar company ne mere Rs 45.00 kat liye hai jisaki koi sunvaai unake dwara nahi hai.
Dated 13.06.2011 morning ko maine company ke
customer care par phone kiya tha jisake reply me un ke customer care se 06.25 AM par mere mobile par 1909 se SMS aya tha jis me 24 hours me meri problem solve karane ki bat likhi hai mere se bat karane ka ompany ke executive ka tarika bhi thik nahi tha aur unhone koi service id no. bhi nahi diya. Jabaki maine request kari thi ki meri ye service abhi se band kar di jaye aur mere mobile par ab kisi bhi tarah k message nahi aaye. kyoki mai ek agyani aam aadami hoo galati se yadi kaoi button dab jaye to jane
kaun se service chalu ho jaye aur mere paise kat jaye.
Ab dated 13.06.2011 ko 03.11 PM ko ek sms ata hai jisame likha hota hai "Your request for DND activation has been processed and your
videocon number will be listed in NDNC within 45 days. Your service ID is 64879975"
Fir Dated 19.06.2011 ko 05.14 PM ko aapka SMS aata hai "Your interaction related to VAS has been resolved against Service ID No.
65958250. If satisfied, SMS Y 65958250 else SMS N 65958250 to 121 (toll free).
Jiske jawab me maine N 121 par sms kiya jisako receive hone ka sms company ne dated 19.06.2011 ko 05.19 PM ko mere mobile par bheja. Mujhe na to Rs 15.0 ka balance kiya gaya aur na hi ye bataya gaya ki company ne
complaint ko kaise resolved man liya jabaki mujhse bat tak nahi kari.
Sabase ahm bat to ye hai ki Service ID No. 65958250 jisaka sms me jikra kiya gaya hai wo mujhe na to maukhik roop se batai gai na hi sms
se intimate ki gayi.
Ab ek nai bat hoti hi mujhe dated 07.07.2011 ko 07.04 PM par mujhe fir ek sms milata hai " Your subscription to Caller Tune will be renewed
in 2 days. You will be charged Rs 30.0 for 30 days. To deactivate, send CT DCT to 50000 (Toll Free). Maine turant aap ke customer care par contact kiya karib 20 minit tak try karane par bhi all lines of this route are busy message aata raha. Akhir ko maine CT DCT ko 50000 par sms kiya jiske reply me mere pas dated 07.07.2011 ko 8.00 PM par message aaya ki 24 hours me ap is service ko de-activate kar denge.

ab meri aap se ye request / complaint hai :-
1) kya mai har mahine isi tarah pareshan kiya jat arahoonga aur apana sab kam dham choodkar mai company ko complaint lodge karta rahoo ya sms karta rahoo yadi mai 24 hrs chook gaya to mere paise kat jayenge.
2) Service ID No. 65958250 jis par meri complaint lodge ki gai par mujhe kyo nahi intimate kiya gaya
3) Mere jo Rs 15.0 aap ne jabarjasti kat liye the us ke bare me bat kiye bagair aap ne complaint solved ka sms kaise bhij diya
4) mere dwara jawab me N sms karne k bavjood aap ne mere se bat karane ki jaroorat nahi samajhi kyoki aap ne ek tarafa nirnay lekar complaint ko resolve man liya tha
5) company ke dwara issue kiye gaye service id number aur bheje gaye sms ka kya matlab hai aur usake response me company ke dwara mange gaye customer ke response ki shayad aap ki nazaro me koi value nahi hai
6) company ke executive se maine bola tha ki wo kisi senior se bat karwaye usane koi bat nahi karwayi yadi aap ka executive koi problem solve
nahi kar pata to fir aage kis se compliant ki jaye 7) kya aisa hai jo log mobile me adhik balance rakhate hai unka balance isi tarah aap service active kar ke katate rahate hai to fir Rs10.0 ka voucher se recharge karana chahiye ki aisi koi naubat hi nahi aye

FINALLY I REQUESTED TO YOU THAT THE SERVICES OF VIDEOCON GSM SERVICES ARE NON-SATISFACTORY.
MUJHE IN LOGO NE BAHUT PARESHAN KIYA HAI KYA IS KI KOI BARPAI HO SAKATI HAI.

Thanks

KK PARGIR
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