[Resolved]  Videocon Qruz V1425 — Mobile phone not received yet

Address:

Bangalore, Karnataka

Before I start-off here, I have been bounced a lot of times stating that my mobile "is with the service center" by vendor and "is with the vendor" by the service center. This is a short story of my problem, I have been facing this problem from the past 3 months and have no clue where my mobile phone is. This is utterly a very sad act from a reputed company like Videocon. I have lost complete faith and will never suggest anyone NOT even a stranger to buy any product of Videocon. I am starting to thing that I need to approach legally in this matter. Its not a question of a couple of thousands of rupees, its the question of QOS(quality of service) from Videocon. They do not stand by their product that they sell.

I purchased Vediocon Cruz V1425 mobile On 30/10/2010, Not even for 2 months it worked, On 15/12/2010 it stopped working,Since Vediocon give warranty i had given to vendors in bangalore (Address given by your call center agents).In three service centers they said they don't have software to service my handset, Lastly I found 1 vendor saying he will get it done so on 17/12/2010 I gave to vendor below is the details

Vendor Name:-INTARVO
Vendor Ph# +[protected]
Case ID:-OL:20101217:19
IME NO:-[protected]