[Resolved]  Videocon Refrigerator 275dx — Harassment

Respected Sir/s

I had purchased your Refrigerator 275DX S.No 700121 under exchange offer on 15/12/2006 from M/s SHIVANI ELECTRONICS, K-75, Kalkaji, New Delhi-19 after being convinced that it has a full warranty for 2 years instead of 1 year.

Now when abovesaid product started malfunctioning, I called up Customer Care and came to know that it does not have warranty left though it's compressor is under 6 years warranty period.

An engineer came on 30th October, 08 from one of your service centres situated at 321-A, Ground Floor, Hari Nagar, Ashram, New Delhi and said that the compressor shall be replaced due to the malfunctioning.
Till this, I can understand everything but the next thing being said was that "I WILL HAVE TO PAY FOR THE GAS REFILLING" which is quiet impractical and undigestable as gas will be refilled due to the poor quality of your product and that too under warranty period. I called them up when the engineer left and talked to the manager/owner Mr. Subhash Choudhary Upadhyay and he repeated the same story.

I've read all the terms and conditions you have mentioned in your booklet and nowhere is mentioned this thing that we will have to pay for gas.

I sent a complaint on complaint.com on Sunday and now when no action is there, I'm again requesting you to do the needful in a proper manner as I'm bearing loss of my vegetables, milk and other grossary items due to non working of the refrigerator.

Kindly do it as early as possible.
Regards
SACHIN GAIND
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