[Resolved]  Videocon / Refrigerator 310 Ltr — no cooling

Address:

Kota, Rajasthan

My name is Gajendra Singh compaint id is JAI[protected] (by mistake the wrote down rajendra sinsh insted of Gajendra Singh) i purchased a fridege&washig machine a year back.first of all i missed the warranty by 1 day,i came to know abt dat when technician from videocon Mr Ankit Sharma reached my door step on 12'th may,he straight away asked for 300rs service charge 1 time fixation(means one time payment for fixing the fridge for working condition,that's what he made me understand),he gave me the receipt and did nothing just changed the place and reset the temperature,but it did nt make any change to the situation,next day i had to call him again,he came back checked whole fridge again and told that it'll cost 700 rs for some parts,where as i asked him that u told me in start that it'ld just cost me 300 to make it correct,but he said that in that case he wo'nt be able to help me,so i agreed and paid him 700 rs the time when i asked for bill he said it'ld cost 600 rs more just billing those things,i was was just amaged,so did not tell him to bill those things,but proved to be a big mistake,till today(28 may),i call him every day he came about 3 times after that to check but all wasted i could'nt belive that a videocon certified technician could not even identify the problem and fix it,just few days back i got the number of area sales manager(Mr Vijay Ojha) he visited my fridge but i could'nt believe that he did the same just re set the temprature and went away sayin that till morning it'll start working fine,and as expected the problem is still the same,today morning when i called him i was old that my case is closed, i checked my fridge again the problem was same as it was before,i called him again this he transffered my call to some one Mr Surendra Singh who again promised me send a technician at my home by 2 O'clock . in the summer of may in rajasthan still waitin for the reliable videocon technician to fix the problem.Unbelievable it's been more then 16 days spent more then 1000rs,and problem is still the same,and still waitin for a new technician to visit my fridge.