Videocon Industries Complaints & Reviews

I had given a complaint to you through the same web site about 15 days back that my Videocon Refrigerator was not working. Your technician had come to my home after 5 days for the above complaint and informed me that my Refrigerator’s compressor is to be replaced it is under warranty period, hence you will have to pay Rs.1200/- that is gas filling etc. charges.

But more that 10 day has been lapsed he did not feel to attend the repairs or at least not contacted on phone to explain the reason for the delay.

I was thinking that your company is a very famous company so it will provide nice services after sales also. But now I am forced to think that it was fateful day when I had decided to purchase your Refrigerator.

Videocon Refrigerator — Improper looks and unsatisfactory performance

I purchased a Videocon referigator 220 litres no.VIDREF 5220WDOX DGR899 in March 2007 per replacement of my old and trusted Voltas 165 L referigator bought in 1994 from Ghaziabad UP. From the very beginning I found that the looks of the fridge were not OK as the door had a polythene covering which was shabily visible along with its handle thought to be of stainless gave out to be of white plastic.
Performance wise also this was not comparable with the old Voltas fridge as it did not gave matching cooling. These days ice is not forming and milk parish daily. Furthermore the contact telephone nos. are non-existant. This is a grievous complaint.

Videocon Refrigerator — Not Cooling proper

My Refrigerator is not working properly. It is not cooling properly.
I have purchase it form Sursangam Shop, Talegaon dabhade, Tal : Maval, Dist : Pune 410 506 before 1 & 1/2 year. I have compainted in company but no one person is coming. Please guide.

MY REFRIGERATOR MODEL S 332 WD STOPPED WORKING AND LODGED COMPLAINT NO DEL[protected] ON 24TH MAY 2009. YOUR MAN VISITED ON 25TH MAY AND TOLD THE FRIDGER IS TO BE REPLACED WHICH HE WILL DO IT TOMARROW AND ASKED ADVANCE MONEY OF RS 2000 FOR THE PARTS TO BE PURCHASED. MY WIFE BEING AT HOME AT THAT ASKED FOR MONEY RECEIPT WHICH HE DENIED. MY WIFE DID NOT PAY THE AMOUNT. SINCE THEN NOBODY IS LISTENING TO. NO REPLACEMENT HAS BEEN MADE TILL DATE . IF IT IS THE BEHAVIER WITH THE CUSTOMER, WHY ANYBODY SHOULD PURCHASE YOUR PRODUCTS AND WHY YOU SHOULD NOT SHUT DOWN YOUR COMPANY.

PL ADVISE WHETHER I SHOULD GO TO THE INDIAN CONSUMER COMPLAINTS FORUM AGAINST
YOUR ATTITUDE

MY REFRIGERATOR MODEL S 332 WD STOPPED WORKING AND LODGED COMPLAINT NO DEL[protected] ON 24TH MAY 2009. YOUR MAN VISITED ON 25TH MAY AND TOLD THE FRIDGER IS TO BE REPLACED WHICH HE WILL DO IT TOMARROW AND ASKED ADVANCE MONEY OF RS 2000 FOR THE PARTS TO BE PURCHASED. MY WIFE BEING AT HOME AT THAT ASKED FOR MONEY RECEIPT WHICH HE DENIED. MY WIFE DID NOT PAY THE AMOUNT. SINCE THEN NOBODY IS LISTENING TO. NO REPLACEMENT HAS BEEN MADE TILL DATE . IF IT IS THE BEHAVIER WITH THE CUSTOMER, WHY ANYBODY SHOULD PURCHASE YOUR PRODUCTS AND WHY YOU SHOULD NOT SHUT DOWN YOUR COMPANY.

PL ADVISE WHETHER I SHOULD GO TO THE INDIAN CONSUMER COMPLAINTS FORUM AGAINST
YOUR ATTITUDE

Videocon — about refrigerator

I buyed a refrigirayor on[protected], in hyderabad at koti. the product is of videocon company. it was not working since from one week. already we gave a complaint about this, but there is no response. so, please make my complaint to be forwarded as possible as u can.

My Refrigerator Model No is S180

Refrigerator Cooling nor Proper

complent Alreday Rase to Your Custmer Care Toll Free no

pls do the needful.

Kind attn: General Manager Service,

Dear sir,

Ref : complaint no [protected] regarding Videocon refrigerator

On 15 th jun 2008 I purchased Videocon refrigerator from M/s NEXT show room, sarada lane, Ahmendagar.

I am facing following problems in my refrigerator

1 Gap ( 1 fits minimum ) between door gasket & refrigerator body

2 Heavy noise & also vibration noise.

On the day of installation I had shown the above problems & I refused to take the refrigerator delivery, but show- room people request me to take the delivery & they will replace the door & if not rectified we will replace your refrigerator. After that same complaint was attended for 3-4 times by your service person. On 31 may 08 your service person came to attained my complaint but unable to repair, hence he forward my complaint to you for replacement of door.
As per your service person above problems are regular problem or design problems, so it not possible correct it 100 % ok. If it is not possible you to solve my problems please refund my money back ( Rs 7000.00)


Regards,


Aychitte Anup

ph no [protected]

There are some problems in my Refrigerator as following:
1- Compressor making a heary noise with vibration
2- Compressor not working properly

Please contact me on following mob number
[protected]
[protected]
[protected]

Hi,

this is to inform you guys from Videocon, that one of your Dealers(dealer in patiala in budha dal complex) is Fraud, i purchased a double door refrigrator he said i have one double door refrigrator in my stouck wich is not sold cause is colour he give offer i[censored] purchase this i give all warranty & gurantee+ some cash discount i purchased but after some days fridge give some problems i give complaints no of times but no action is taken against my complaints i m a lawyer . iurge u to take some action against my complaint im very thankful to u
[protected]
[protected]

I have Refrigerator S-180 purchased on 21/01/2008 from Kambeshwar Electronic vide bill no. 2014. The bulb in the refrigerator gets dim and then after few minutes it is OK.

Please verify the reason.

Thanks

Sapna Kapoor
[protected]

To,
The Service Head.
Videocon Refrigerater Division

Sir, I had sending complet 22.04.2009 for my refrigerator and my
refrigerater was ok on 02.05.2009.And Return Complent sending on
23.07.2009. So my complent has not been repair i contact to Mr.Deepak
Mob no [protected] and Mr.Shishir Mob no [protected]. They are not responsing to me. So When my refrigerater will be repaire in how many
days.

Thanks
Satish Gupta
[protected]

Sir,

I have purchased Refrigerator before 3 years. In some days I have facing some problem regarding cooling & inside door is break. so I have lodge the complaint on Toll Free Number[protected] for repairing the regrigerator. After that, nobody came for reparing or not asking the performance of regrigerator. But complaint was closed without any reason.

Please look into the matter, complaint no is BHO[protected] & BHO[protected] not solved.

Thankx

i have purchase refrigerator on dt.[protected], model no 280DX SR NO[protected] puchase from TILAK ELECTRONICS i have facing problem of non cooling till july 10, i have lodge complained on dt[protected].tecnician do nothing and said it is ok .then i have complained on[protected].complained no DEL [protected].technician attend it on dt 1-8-2009 or declaired part problems.after then no action taken to the company this complained still pending .
PLEASE LOOK IN TO THE MATTER AND GIVE REPLY.

I have purchased vediocon refrigerator on 17.08.09 from next retail india ltd., paschim vihar, new delhi with bill no.2607. I have made complaint on 14.08.09 regarding noise from the compressor and representative told that the compressor is to be changed. For the last 10 days i am contacting on phone but they are not responding it and telling that the compressor will be changed soon. But no action is being taken. Please advise.

KD Khurana
[protected]

My refrigerator is not working properly.does not cool. please do the needful as soon as possible.

I bought a refregirator videocon fron M/S Sound and Vision, Udaipur, Rajasthan. I have booked a complaint for videocon refregirator on 18th of Sept.2009 at your service center, Udaipur, Rajasthan. Again I remindered on 22nd of sept. for the same. They told me that today the Tech. will attend the complaint.No body came for this till 24th Sept. Than again I talk to your service center but I was told that your complaint has been registered on 22nd of Sept.They also told me that today i.e.24/9/09 our Tech. went to the given address but they didn't found the address. The address was the same that was given by me at the time of the delivery of thr refregirator.The man at your service center is not giving proper response and talking roodly. Kindly do the needful and issue proper directions to the concerns to attend my complaint.

i have raised a complaint regd refrigerator not working and its already been 15days till now no one turned up and am totally unsatisfied wit your service and i wish u solve my issue as soon as possible


SANTOSH
[protected]
H.NO:23-117
R.K.NAGAR
MALKAJGIRI
HYDERABAD-500047

Kind attn: General Manager Service,

Dear sir,

Ref : complaint no rai [protected] & rai [protected] regarding Videocon refrigerator

On 16 10 2007 I purchased Videocon refrigerator from M/s Vishal Enterprises 116 mahalaxmi market raipur chhattisgarh mobel no D-452 SR NO[protected]

I am facing following problems in my refrigerator & your service center

1 our fridge had the problem that water did not freezed and the food kept in it spoiled,
we were facing this problem since may and therefore we made a complained
your staff took our refrigirator for about 2 months in the summer and we faced a lot problems during summers
and returned it with no improvement in it.
due to the shifting of the fridge again and again there were many scratches in our fridge, again after some improvement it did not worked, so we made the complaint again, and they kept our fridge since september and have not returned it we are really in a state of chaos.

Regards,


Dr P Kumar Rawat
E-1 Tagore Nagra
Raipur
PH[protected]
Mobil [protected]

Sir,

I have purchased videocon Refrigerator before 2 years. In some days I have facing some problem regarding apnormal voice is coming out from the fridge.I called up the service center, but there is no response from their side.They told we are coming and never come.I was totally frustrated with the attitude of the service people.kindly do the needful as soon as possible.

Regards,

P.Stanley,
Allahabad.

Sir,

I have registered complainit on 8th October and response from your coustomer service is very poor. The refrigerator is under warrenty and performence and service is very very worst. Even after reminder, to service center their is no response. Kindly resolve the problem immediately

Ramesh Kumar
[protected]

Videocon/Refrigerator — COMPLAINT AGAINST SERVICE CENTER

DEAR
i have purchase a freez on 26/2/08 model is S225 after one year it may have problem of cooling i complaint in customer care compalint no. IND[protected] after VIDEOCO authorised service center vishwas refrigator mr. irshad (technician) told me that compresor problem. Due to warranty expired you will pay rs.12000/-. I paid after again 3 months 2/11/2009 again problem he came and again told me that compressor problem than i paid now again this problem on dated 12/01/2010 every three months having cooling problem tell me what i will do. . If every 3 months i am getting probelm than videocon is fraud company I need action on there customer service & company both also the dealer SHREE LEELA ELECTRONICS KALANI NAGAR AERODRUM RD. INDORE..also take action onVISHWAS REFERIFERATION 183 JAWAHAR MARG MUKERIPURA .(MR.FIROZ). DO IT SIR I AM VERY FRAUSTATE .

I want to run service centre in azamgarh (UP) I have 15 years expirience of refrigration and washing machine. I am returned from Muscut and South Korea
Pl. be positve for me
Thanks!

Ajay Kumar
Purana Pul
Hanuman Mandir
Harbanspur
Azamgarh
PIN 276001
Mob:- [protected]

im using freez since 6-7 month. and i complaint 2 times earlier that my freez is not working properly but nither i got satisfactory result nor i got my freez got cured.
this time my freez totally stop.
what i expect to company that further ill never buy videocon product.

dr. hariom srivastava
vishal nursing home, tulsi nagar ayodhya, faizabad, u.p.
mob. [protected]

reply me -------

Sir,

I have purchased videocon Refrigerator before 2 years. In some days I have facing some problem regarding apnormal voice is coming out from the fridge.I called up the service center, but there is no response from their side.They told we are coming and never come.I was totally frustrated with the attitude of the service people.kindly do the needful as soon as possible

Sir,

I have purchased videocon Refrigerator before 2 years. In some days I have facing some problem regarding apnormal voice is coming out from the fridge.I called up the service center, but there is no response from their side.They told we are coming and never come.I was totally frustrated with the attitude of the service people.kindly do the needful as soon as possible
My add is:- Hno 68, Hastsal village uttam Nagar
Delhi - 110059
My ph:- [protected]

The company created this type of web site to collect complaint from the customer deliberately to deceive the customers. After sending a mail through this web site, there will not be any prove with customer that he had sent an e-mail to the company.
I had sent an complaint to the company regarding failure of my refrigerator which was purchased only four months back. Hence the other customers can know how nice care takes the company to maintain a standard to the company’s products.
My refrigerator’s Model is : VAP 233/2009
Type : Frost free,
Gross Volume : 235 lts.

Address:
Rethi Galli,
Golconda Fort,
Hyderabad -500008.
Cell: [protected]

I bought Videocon refrigerator on 27 September 2009 and its not working since begining of March 2010 (Just 5 months). Now its 3 weeks since we have complained to the service center. The engineers visited our home 3 times and can not repair it. Now they are not at all responding to the complains. Even senior guys are irresponsible to the complaints. No body is bothered about the After Sales Service. Very pathetic state of such a reputed company who has adopted the changed vision recently.

videocon /refregerator — compresor not working

hi bought videocon refregarator 3 years back , now comperesor is not working,
kindly do the need full.

I purchased a refrigerator on 06.03.10 from Neel Enterprises, 48, Panchal Compound, Dewas Naka, Lasudiya, Indore(M.P.).Sir, it's not working and we are unable to enjoy.We have done complaint on your toll free no.[protected], complaint no.is[protected].I am not getting any response from your side.
I request you to change the refrigerator within three days otherwise I'll claim in consumer forum against dealer and videocon company.
Some important detail is given
1.Dealer Name : Neel Enterprises, Indore Phone[protected]
2.Invoice No. :7436
3.Invoice Date :06.03.10
4.Product : Videocon 190 ltr.
5.M.No. :VAE 193 SG-RDA
6.S.No. :[protected]/48500616

Sir, Please note my residential address.


Sumit Khude
I - 18, Narmada Project Colony, Musakhedi,
Indore (M.P.)
Mob.[protected]

purchased a refrigerator on 06.03.10 from Neel Enterprises, 48, Panchal Compound, Dewas Naka, Lasudiya, Indore(M.P.).Sir, it's not working and we are unable to enjoy.We have done complaint on your toll free no.[protected], complaint no.is[protected].I am not getting any response from your side.
I request you to change the refrigerator within three days otherwise I'll claim in consumer forum against dealer and videocon company.
Some important detail is given
1.Dealer Name : Neel Enterprises, Indore Phone[protected]
2.Invoice No. :7436
3.Invoice Date :06.03.10
4.Product : Videocon 190 ltr.
5.M.No. :VAE 193 SG-RDA
6.S.No. :[protected]/48500616

Sir, Please note my residential address.


Sumit Khude
I - 18, Narmada Project Colony, Musakhedi,
Indore (M.P.)
Mob.[protected]

I have purchased a refrigerator from kay dee electronics noida model no. VAP233SG amounting RS, 11850.00 on date 28-03-10. We have made 100% payment on spot but till now I have not recieved delivery. your retailer is giving us false commitement every time.Dear sir, the retailer is your associate and this false commitement is reflecting a bad image to company like vidoecon .So, you are requested kindly take the necessary action in taking care of customers.

Regards
Dinesh Dubey
I- 263 beta 2
Greater noida

refrigerator is not working last 15 days after checked ur service provider and charges paid Rs 200 on dated 29-mar-2010
please send trained eng. for service

model no 169 dated 22/05/2005 colur gray




sukhvir singh
[protected]
mohan nagar near hari enclave
bulandshahr
up 203001

i purchaged videocon refrigerator-180 ltr at dated 24.05.06 with 6 years worranty, but now refrigerator is not in working sine last week.
presently, i loive in jhalawar-rajasthan, there is no service centre.
please take necessary action, otherwise i will have to take help from consumer forum.

refrigerator model no. S180
sr. no. [protected]

my contact address:
manoj mittal
A-6, vipul apartment, godam ki talai,
jhalawar, rajasthan
mobile no. [protected]

not cold

Videocon Refrigerator — Over Sound

. Ours is a reputed beach resort in Kerala.We have purchased 24 videocon mini Refrigarator for our cottages, from QRS an outlet in Kochi. out of these half of them were having complaints like oversound.We have been complaining about this for last three months, Once a representative from videocon came and checked the problem and he informed us its the normal sound only,but we are sure that the other ones are working properly with out any noice.So we would like to get the wrong ones
replaced or full re embursement

Dear Sir,
I have Purchased a Videcon fridge Model code VAP194 dated on 26 April 2010, from Kay Dee Electronics, Noida. Same day problem found in cooling. After complaining the to the dealer he sent a mechanic, & mechanic said compressor is not working need to be replace, After 3 days mechanic came to my address and replace the cmpressor, i don't know it was branded or not but after few day fornd in cooling problems, heavy noise with vibration.

I hope as above problem you will resolve very soon.

Regards
Shalesh
C-50, 3rd Floor, Sector-51, Noida-201301
Mobile -+91-[protected]
[protected]@yahoo.com,

Videocon / Refrigerator — No Service

Hi,
I have a Videocon Refrigerator which I has purchased in 2008. In March 2010 it stopped cooling. I registered a complain against that and a Technician Visited and repaired the Compresser. But again in July 2010 it stopped cooling. I registered a complain again and now no body is coming for even inspection.
In the meanwhile I had registered a complain against the Gasket Problem in May 2010 which also has not been rectified.

Request you to please look into this matter.

Thanks & Regards,
Rajiv Roshan

Videocon Refrigerator — no cooling and sound coming

It is not giving any cooling...& one type of sound is also coming.

Videocon chennai authorized service is taken care by the COOL SERVICES, and actually they are they are seems to be cool against all the complaints and no action will taken any of the calls too. Better suggestion need to taken by the company is to remove then from the agreement and give the tender to someone. Even the product and after service is such a bad in my experience as I bought the product last November only. TOOO BAD :(

dear sir,
i have purchased videocon refrigerator on 19.MAR.2011,
around 10 days after purchasing, it is not cooling
and when i complained at call centre there was NO RESPONSE.
i tried complaining 3 weeks.

so please get me out of this problem,
SOME IMPORTANT DETAILS:
Dealer name:Abhishek Electronics, pandeypur, Varanasi

residential address:
Vijay Shankar Prasad
SA-5/159-J-5, Sanjay Nagar Colony, Paharia Varanasi;{U.P.}
Mob No: [protected]

sir

my complaint no - MAD[protected]

I complaint in your customer service on 7th april, your customer Service told within 48hours solve the problem. till now not slove the problem.


how is your customer service? exellant wow.


listen all videocon customer. This is videocon service

Thanks

K.Jaiganesh

Dear Sir,
My Videocon refrigerator bearing model no. S-167 is making too much noise and not cooling. Please rectify the issue at your earliest.

Jeetendra Kumar Pandey
At- Naya Tola Bahuary
Po- Harinagar
Ps- Ramnagar
Dt- West Champaran
Bihar
Pin- 845103
GSM- [protected], [protected]

Even i agree to the above consumers that the after sales service is very very poor. Nobody (customer care executive) is bothered to resolve the consumers complaints, instead of repeat reminders.

Videocon Refrigerator — Late delivery & without Box

I am Dr.Rita Ghatala.I have purchased videocon Refrigerator(capacity:300 liter) on 5th June 2011 from Indiranagar,Bangalore.I was suppose to get delivery on 6th June 2011 but didnt get.And E-zone executives were giving me false promise regarding delivery.Still this is pardonable but i got refrigerator without Box.I again contact E-zone executive for the box (carton).After couple of call they asked me to collect the big box (carton) from showroom.
Is it customer's responsibility to collect it or yours?

I kindly request you to deliver Box as early as possible at my place.

Customer name:Rita Ghatala/ Jetun Patel
Item:Videocon Frost Free Refridgerator (300 litre)
Purchase date:05-Jun-11
Place:Indiranagar,Bangalore
E-mail ID: dr.[protected]@yahoo.com
Mobile:[protected]
[protected]
If you require further clarification,please feel free to contact me.

I am Mrs. Lathif from Parrys. On 29.6.2009 we purchased a Videocon double door fridge for Rs.10300/- from CABCO PARADISE (P) LTD, Broadway, (opp.High Court), Chennai 600001. Tel – 25362221. This fridge has given nothing but trouble from inception, and still continuing to be a menance. As soon as we brought the fridge within 1 month the fridge started to heat up instead of cooling. The shop where we bought explained it is most probably the compressor gone. It took 1 week for the compressor guys to come and fix it. Similarly, first year itself 3 times 3 compressors were changed… Unbelievable !!

The second year it was altogether a different thing. Day by day the cooling was reducing, at present we cannot even keep a pack of milk overnight without it turning curdled following morning. Past three months, the fridge is used only for keeping mild cool water. Last week I called up Videocon cc. And a technician came. He did a few minutes checkup and said the reason not cooling is gas is over. Mostly the warranty for fridge parts is one year, after warranty everything is chargable. Gas cost Rs.1800, and max. warranty for gas is around 3 months. So I have brought in our local technician next day, and he inspected thoroughly and shown us the problem is gas line blocked, not that the gas is over. Further it seems that it is not a problem which can be rectified. Even if we put in fresh gas, after 5-6 months again the problem will recur. So he is asking what is the point? According to him Videocon is a failure model, better go for LG or Samsung.

We have used a number of fridges in India, and abroad as well. Some fridges we have used for 15-20 years without a single problem. But we never encountered the problems we are facing with Videocon fridge. When I read some of the prior complaints by other Videocon consumers, I understand the symptoms of my fridge is common for their fridges as well. Clearly there is a manufacturing technical defect for frequent breakdown.

So the question I have is what is the use of this fridge, and what is the solution, and how much should we go on investing for the fridge to keep it going, is it worth, or should we dispose of it altogether and buy a new fridge of a reputed brand.. We had a high opinion of Videocon, which is going down when it is giving frustration and starting to hit our pocket now. I mean it just looks like all the parts are of poor quality and put in the fridge till the warranty period of 1 year, after which it is the customers headache to pay and replace the parts. So I hope you will look into this matter and give your solution what to do. My contact no.[protected]

Videocon — New fridge with 2 times servicing

I bought this new Videocon fridge on 8/8/10 and after 3 months the compressor got damaged and replaced. Again after few months the fan got damaged. Every two or three months the cooling system stops working. Customer care people gave a phone number of a person who is technician in charge,which is a switched off number. There is no assistance from customer care people. Please help....

My number is [protected]

Videocon Refrigerator — compressor not working,request for replacement

we purchased a videocon refrigerator in the month of january 2011model no.vap243.but with in two months we have faced a problem with the compressor and the fridge was not cooling.service center men has came repaired it for 5 times still it's not working.we request you to REPLACE the fridge as soon as possible.

Videocon Refrigerator — Third Class products of Videocon

We have purchased VIDEOCON refrigerator just a year before once it was replaced and the replaced unit also having many problems 5 to 6 times we have launched complaints the person comes repairs and then again the same problem exists it seems we have purchased a headache, request people BAN ALL VIDEOCON PRODUCTS VERY LOW GRADE PRODUCTS AND AFTER SALE SERVICE.

I purchased double door Videocon refrigerator four ears back. For the past couple of days no cooling. Verified with local mechanic. He told the compressor fault. Five year warranty is there for compressor. What can I do

Hi,
Pls clear me only one thing that have you any solution of my problem or not ?


Regards
Om Kar Rai


On Sat, 01 Oct 2011 15:29:24 +0530 wrote
>




Dear Customer,



We deeply regret
for the Inconvenience caused to you.

We are in touch with the respective branch over
your issue and will make sure that your problem gets resolve on the priority
basis.


Thanks &
Regards,
>Neelam Negi
Customer
ServiceDept.
>Videocon Industries Ltd.















Please SMS SVC to 53030
and our
customer care excutive will get back to you within 2 working
hours.


>


From: shyam singh
[mailto:[protected]@rediffmail.com]
>Sent: Friday, September 30, 2011
6:34 PM
>To: [protected]@vgmail.in
>Subject: Re:
RE:VAR[protected] /VAR[protected]
>
>
Dear Concern,
>Your engg has visited for REF but both product is
still in same condition . So if it is possible pls
repair.
>
>Regards
>OmKar Rai
>
>
>On Sun, 11 Sep 2011 15:40:09
+0530 wrote
>>
>
>
>
>
>
>Dear
>Customer,
>
>
>We
acknowledge
>your mail and really appreciate your effort for sharing your
concerns with us
>through our web services.
>
>Further to Your

>Concern we have forwarded the Issue to the Concerned
>Branch.
>And
Assure You
>That an immediate Step would be taken in this Regard.
>
>Our
Branch Service
>Engineer Would Definitely gets back to you at the

>earliest.
>
>
>Thanks &
>Regards,
>>Deendayal
>Customer

>ServiceDept.
>>Videocon Industries
Ltd.
>
>
>
>
>
>
>
>
>Please SMS SVC to 53030
>and our

>customer care excutive will get back to you within 2 working

>hours.
>
>
>>
>
>
>From: shyam singh

>[mailto:[protected]@rediffmail.com]
>>Sent: Sunday, September 11,
2011
>11:42 AM
>>To: [protected]@vgmail.in
>>Subject: Complaint in

>REF & Washing Machine
>>
>>
>Dear Concern,
>>I have
purchase one wm & REF of videocon beforw
>2 month ago, But both product
is not working properly.
>>
>>1. REF - Very low
>cooling at lower
side .
>>2. WM - Washer not working.
>>
>>Prduct

>Detail:-
>>
>>1-REF VAP 233 IBM RFB[protected].(Double
door ).
>>2-
>VGS 65 GDZ,[protected]. (Semi automatic washing
machine) .
>>Date of
>purchasing :- 3rd July 2011
>>
>>Name:-
Omkar rai
>>Address - H.No.155
>, Doman pura (Sarju rai ka pura ), Mau
nath bhanjan 275101 .
>>Mobile

>-
>>[protected]
>>
>>
>>I am waiting for
Service
>response.
>>
>>
>>Regards,
>>Omkar Rai
.
>>Mo:-[protected]
>>
>>
>>
>
>
>
>
>>Treat
yourself at a restaurant,
>spa, resort and much more with Rediff Deal ho
jaye!
>
>

I have purchased a refrigerator from M/s Kalpana Enterprise Vadodara -390001 Contact no. 2436251, 2434880 on 29th Aug, 2007. A complain was lodge on 29.03.2012 - attended and I was told by M/s Guru electronics and electrical – service agency’s engineer that the refrigerator’s compressor is out of order needs to be replaced and the replacement will be chargeable due to expiry of warranty. I call the engineer from other service agency M/s Shreeji service agency – contact no.[protected]. I was told that your refrigerator model is of Jully2007 covers warranty. I approach to the dealer M/s Kalpana Enterprise got full cooperation he gave me the duplicate bill too and lodge a complained to M/s Guru electronics and electrical – service agency. Complained was attended This time I was told the compressor fitted in the refrigerator is not embossed serial number needs approval from the company.

In view of above you can understand my problem being tie with “ VIDEOCON” I am going without refrigerator since 29.03.2012 in such intensive hot days.

It is requested to intervene the matter send the approval for replacement under warranty being purchased in Augest 2007 so that I enjoy and feel happy to tie with “VIDEOCON”. Hope for early solution.
Regards

Rajinder kumar
B-80 Desai Nagar
Opp. Tarsali Talav,
Tarsali, Vadodara -390009.
Contact No.[protected]

I purchased refrigerator last year from more mega store mahadevpur bangalore . since from 2 to 3 months from purchase i am very much troubled with it.it is not cooling in lower bay.i complained 1st time it is repaired with cost of Rs 1500 with new device from service man for 6 months warranty but again within 2 months I got same problem. Again the same complaint same repair with same device, same warranty. but again I got problem. I m totally
dis-appointed with the product. I am looking forward to any feedback from company.Else i will through it out. In my life I never go through videocon products.

Videocon D2H — asking recharge before one month

my d2h id[protected]. i have recharge on 01Apr 15, company asking recharge again on 22 Apr 15 before completion of one month.

Hi Team,

I received world class worst service from ever videocon on 1st oct, 2018. My freeze was noisy and not cooling from few days. I kept calling local videocon customer care at [protected] for whole day long, finally 2 technicians came and spent appx. 30 mins and charged me 2500/-. They suggested me to install 1 stabilizer to fix issue. I did that on the very next day by spending 1000+ Rs.

The worst and pathetic scenes are as below:

1. Freeze is in same noise mode
2. That bloody black fat customer care fellow responds very harshly and illiterately always whenever I called him. In place of helping me everytime he asks for the bill no. and technician no aways. Oh, GOD! please take him to you or kill him as he doesn't deserve life or job in videocon at all.
3. Technicians no comes switched off from 1st oct onwards ( [protected])
4. That black fat customer care fellow does not have any records of technicians visited my home on 1st oct. 18
5. That bloody black fat customer care fellow is a non sense, dumb, worst man kind, waste human being too.
6. Those technicians did not provide me even a bill and took away 2500/-
I called him many a times but no resolution received yet.

Please help me ASAP.

Thanks
Bikram

Videocon window AC — AC complaint not being attended since more than a month

My Videocon Window AC was not working at the start of this season (April 2011).It is in guarantee period.
Engineers came from Advance Electro Care (Prashant Vihar) and filled gas and charged Rs. 2250/-. I found it was still not cooling properly and complained. Then they came again and filled gas. But within 1 week, it again stopped cooling at all. After lodging another complain, they said that now the compressor has stopped working. (This is because thay filled gas with excess pressure).

Since 25 April 2011, till today (06 June 2011) no one has come to change the compressor.
They also took the copy of the bill. Everytime they visit, they ask for service charges again. But now, nobody
is attending this complaint.

Please consider it as a serious matter of poor service and take necessary action.

Thanks and Regards,
Vikas B
([protected])

Respected Sir,
I have procured a Vedeocon Colour TV model:V53F, SN:706467 on 04.07.2008 from M/S Gitanjali, a local dealer of Dideocon CTV at Domjur, Howrah, West Bengal with one yeat WRRANTY.I found sound problem of the said TV on 13.05.2009 and lodge a complaint to Videocon Service Centre vide Complaint No:KOL[protected] on 14.05.2009 with a promise of rectification within 24 hours.But 96 hours have already past with no result though I have made apeal several times to Videocon Service Centre in the meantime.Please take n/a.
Thanking you Yours faithfully,
Samir Kumar Paul, Domjur 220KV S/S, Badampur, Domjur, Howrah, West Bengal, 18.05.2099

Respected Sir,
I have procured a Vedeocon Colour TV model:V53F, SN:706467 on 04.07.2008 from M/S Gitanjali, a local dealer of Dideocon CTV at Domjur, Howrah, West Bengal with one yeat WRRANTY.I found sound problem of the said TV on 13.05.2009 and lodge a complaint to Videocon Service Centre vide Complaint No:KOL[protected] on 14.05.2009 with a promise of rectification within 24 hours.But 96 hours have already past with no result though I have made apeal several times to Videocon Service Centre in the meantime.Please take n/a.
Thanking you Yours faithfully,
Samir Kumar Paul, Domjur 220KV S/S, Badampur, Domjur, Howrah, West Bengal, 18.05.2009

television is not working till 6 moths. TV was purchased in 1999. pls give the reply about your nearest serrvice centre and date and time of appointment of home service...and charges also...


rgds..krishnendu sarkar


home address-8/10/1 thakur ramkrishna lane

p.o santragachi, howrah 711104. wb

Respected Sir,

Sir my name is Sanjit Kar and I have some problem so i request you thorugh mail. Sir I was send an amount of Rs. 5000.00 through my branch, Bank of India, Rajbandh Brach, Durgapur (SB A/c 242) to Punjub National Bank, IIT Kharagpur Branch ([protected] instead of this no. [protected]), originally no. is [protected] on 2nd June 2009. But now till date no money back in my account or credited in my PNB Account. Sir, two banks are neglected my problem and I facing many types of problem. Sir please give me your telephone no. at Durgapur Consumer forum office then i will told my problem in details. please sir help me as soon as possible.

with regards


Sanjit Kar

I AM NOT GETTING SATISFACTORY SERVICE FROM THE SERVICE CENTRE AT DEHREDUN ( UTTARANCHAL )

KINDLY ISSUE INSTRUCTIONS

THANKS

GP DIMRI

I AM NOT GETTING SATISFACTORY SERVICE FROM THE SERVICE CENTRE AT WARDHA ( MAHARASHTRA )

KINDLY ISSUE INSTRUCTIONS
THANKS

dear sir i have bought a split ac from your dealer at tinsukia megha electronics from the day one i am having problems with cooling and the installation was also not proper i am running a spykar store here i have complained no. of times but there is no one to attend only two times they had come and could not solve the problem

dear sir i have bought a split ac from your dealer at next electronics from the day one i am having problems with cooling i have complained no. of times but there is no one to attend only two times service boy come, and creat the problem could not solve the problem
the custmore care excicative misbahvior & not solve my problem many times i call u customer care but my problem is not solve i m not satified from your custmore care office boys & girls they r not tranfer to call custmore care manger end of the call

Split AC Videocon — Complaint not being attended

Air conditioner not working properly
Dear Sir
I have purchased one Air conditioner of Videcon company on 28.3.2006 from C-MENS , Air Conditions . Bill no. 3/149 at 7&10 DDA Market Safdarjung Enclave , New Delhi 110029
The product is under warranty and now not working properly. I lodged a complaint No. DEL[protected] . The AC is not working & no body has attended to our complaint despite repeated reminders.
You are requested to do needful and oblige.
Ashok Garg
mob.: [protected]

i had also purchased videocon fridge modle No. D201TT, and found the worst performence in working, therefore all customers are requested to stop byeing any fridge from this company. This company is famous for not attending customer's complains, and i want to give gold madle for his worst service.
P.R.TRIVEDI
NALASOPARA

Hi Vijay,

Every CSD authorised dealer is provided a booklet that shows the market price of the product and the CSD counterpart.
You can see that booklet before buying the product.

If you want to complaint about the dealer kindly download the below Document for the complaint procedure from the CSD site.
Refer point -6 ( As in your case )

http://csdindia.com/UPLOAD/OtherPoliciesUPLOAD/wEBSITE%20qUALITY%20COMAPLINT.doc

Do let me know if it does any help to you.

give me details about dolphin model

sir
videocon pulsater power v-na-45fdx control board
Not working., thise board avilable now., control
board price...

control board not working and need new control board

(v.na45fdx videocon puzzy automatic)

how much is price pleas informe and which service center in malappuram avilable

Dear Friends,

Don't buy any Videocon products.
To my fate, I bought a Videocon Washing machine Xlent, and now I am having a water leakage while I am inside the warranty period. Today it is 13th of April and from 2nd April I am calling the customer support to rectify my problem. I called their toll free customer support also and till date nobody turned up to solve my problem.

I got couple of number given by the toll free customer support when I asked fro contact info of some responsible people of Videocon and none of the numbers are operational or getting attended.

I am really cheated.
Dont ever buy a Videocon product.

Prakash
Trivandrum

Sir/ Madam,
i had purchased washing machine multi-6800(semi automatic)
from M/S Gupta electronics-1141/2, mori gate, Manimajra, Chd-vide bill no. 4410 dt 5-08-08.
there is problem in machine working from the day of purchase.I had lodged complaint with the dealer & at chandigarh service centre so many times.but no benefit of it.

hii..i mhav purchased videocon washing machine in dec 2008 and sice then it had a water leakage problem thrice, i hav registered the complaint every time bt i dont know every time problem comes out again . now the machine has again same problem

My machine has a leakage problem. I need a replacement of drainage pipe of my machine.

water leke in washing machine

This problem has been there for more than three weeks now. My washing machine has a water leakage problem. I registered a complaint with the Videocon customer care number. After repeatedly calling them for over 10 days someone showed up last Thursday and apparently 'fixed' the problem. Today, when I operated the washing machine, I found that the water leakage problem is still there. Registered a new compaint (del[protected]). I am sure it will take another fortnight to get this solved.

Very unhappy with Videocon customer care. Last time when I emailed the customer care department, some customer care rep replied back saying that the problem would be taken care of soon. He was a bare faced lier (a fraud just like the company he works for), no steps were taken from his end.

My advice to you, DO NOT, purchase any Videocon products. The products and the after sales service suck.

I have purchased the same model before 11 months and facing same problem.Last 3 days I am trying to cntact their Service Centre but no body is responding.
Jayanta Datta Choudhury
461 Dum Dum Park
Kolkata-700055

Hi
I have purchaed a washing machine in lonavala and then we got shifted to Talegao, pune. Now i got problem with my machine. Water is coming out of the pipe even if drain is switched off. The issue is i am not able to find out customer care service at Talegao. Please guide me with this problem.

Semi automatic m/c having problem of water leakages from rinse inlet pipe.

As per them we have to control the same without any device provided by the company!

What a answer? Technical helping hands are not available with the company.

How to solve the problem?