[Resolved]  Videocon Refrigerator — colling system

I. V.Ravi kumar, purchased videocon refrigirator in NEXT Shop at Gajuwaka, Visakhapatnam-12. in last month. my problem has the piece has not cooling. I complained in online(call centre) my complaint no.VAI[protected]. Here the service is very poor, those persons not respond my problem. plz followup my complaint for immediate rectify. otherwise i will proceed by consumerforum against your service centre.

I sincere advise you here u r authorised service centres and engineers are very negligents and indisciplined persons plz change him. peoples are very fear to buy ur videocon products beacuse u r product is good but service is very poor.

plz do necessary action to rectify my problem.

Thanking you.

Dear CCE,
Good evening,
This is second complaint, the same problem of cooling once again (2nd
time)we have fetch with our refrigerator. Earlier I was made a
complaint on 8th of august 2009. Please solve this problem permanently
hence trust is matter.remaining detail is mentioned as followed by
last complains(see below). We are feeling very much harassed due to the behavour with in a month. Please replace the Refrigerator or cash back.


Refrigerator is very important home appliences in todays scenerio. My
refrigerator is not working (cooling) while power is on . I am unable
to understand the problem. This had purchase from SNEH ENTERPRISES,
Supela Bhilai. We also had contacted the dealer too day before
yesterday. But the service person may yet to come. We are facing a
tremendous problem due to this; we are even unable to save our food
material. Please send service person as earliest as possible.[WE ARE 2
KM WITHIN THE RANGE OF SERVICE CENTRE]

Thanks n regards

VIDEOCON REFRIGERATOR
MODEL S225DLX GREY
DATE OF PURCHASE:27-10-08


V P Kartikey,
MUSKAN, NEAR BAJRANG TIMBER,
KRIPAL NAGAR, KOHKA BHILAI,
DT DURG CG 490023
PH[protected]
MOB: [protected] (KAPIL)
MOB: [protected] (JYOTI)

MODEL S225DLX GREY
DATE OF PURCHASE:27-10-08


V P Kartikey,
MUSKAN, NEAR BAJRANG TIMBER,
KRIPAL NAGAR, KOHKA BHILAI,
DT DURG CG 490023
PH[protected]
MOB:[protected]

Sub : Complain regarding the Videocon Services as well as faulty manufacture . Dt. 12th Oct. ‘09
Respected Sir,
This letter is meant for getting you into notice about the different Videocon products which I possess presently and the faulty manufacture products.
I am Dr. Preetej Macwan, residing at Anand, Gujarat. At present I am using 14 Colour Television, 5 Refrigerators and 2 Airconditioners of Videocon India make. One among these stuff, I had bought a Refrigerator F180 costing 6600/-, on 20th March ’06. From Shakti sales corporation, Anand.
This refrigerator worked exactly as assured by the Videocon company, But only for 2 ( Two ) Years. Since it was unable to work properly I sent it for servicing on 11th August ’08, at Yash Services, and it cost me 1285/- Bill no. 204 ( Videocon authorised service station )
This refrigerator worked well again for only 6 ( Six ) months and started giving the same old functional problems. Again I gave it for servicing on 3rd february ’09 at Sai Services, which cost me 2450/- Bill no. 26 which hardly worked for 3 ( Three ) months and was sent back for servicing at the same place Sai Services on 26th May ’09, costing me 950/- ( Videocon authorised service station )
This mighty Refrigerator delivered its best for another 4 ( Four ) months and today on 12th October ‘09 is having the same old problems.
Since I am TIRED with this useless temporary functioning of this refrigerator and Services so WORTHLESS, I am taking an opportunity to complain to the Customer care. I shall also get to your notice Sir, that I have literally thrown away 2 ( Two ) Videocon colour Television for such improper functioning.
I Hope and Wish, that you would look into this matter seriously Sir. So that I can also look forward for various other Videocon products in future.
Thanking you Sir,
Yours sincerely,
Dr. Preetej J. Macwan Mobile no : [protected], E mail : [protected]@yahoo.com
Sanjivani Surgical Hospital,
Near Mahavir Marg,
Anand. 388001
Gujarat, India.

i have parchased vidiocon dobble door fridge in 1994.still it is working beautifully. but its vegitable tray was broken.can you guide how will i get it?