[Resolved]  Videocon Refrigerator - Model Vap233 — DELIVERY OF DEFECTIVE NEW FRIDGE

Address:

Gurgaon, Haryana

I have purchased a new videocon frost free double door fridge model VAP-233
sl no[protected] on 22.08.2010 from your gurgaon franchise M/s Friends Co.in exchange of my old videocon fridge model D-240 sl no[protected].

Now the new fridge which was purchased only 10 days back i.e on 22.08.2010 has been diagnosed with defective spare parts which causes heavy noise. I have made a complaint vide complaint no- GUR[protected] on 31.08.2010. Today the engineer from the Gurgaon Service Centre has inspected the fridge and found that some of the spare parts are defective and needs to be replaced.

When I asked for replacement of the fridge your Gurgaon Franchise Representative Mr. Hemant Bhatia told me that the refrigerator can not be replaced. He wants me to continue with the same defective piece and he only can provide services through his engineers.

It sounds funny from a responsible representative of Videocon being such a big name in the electronics market.