[Resolved]  Videocon Refrigerator Product Code No. 8 Ref D240sgr — Bad customer service

Dear Sir,
We are very sorry to inform you that we have purchased one Videocon refrigerator Product Code No. 8 REF D240SGR REF_VID-230LTR-D240SGR-SILKY GREY[protected] from NEXT RETAIL SHOP, Sector-9, and Panchkula vide Bill No 556788 Dated 25-05-08.
This refrigerator got some fault on[protected].Accordingly, we made a complaint at service center vide complaint No 5D[protected]at phone no[protected].Again reminded them on[protected] and then every3-4 days regularly. But every time we got a new excuse. Finally I made a phone call on Date:[protected] but the customer care made me wait on phone for another half an hour and them no one replied.I really fail to understand the poor quality of service that a branded and reputed company like Videocon is providing to its customers. I would be obliged if an early action is taken in this regard to help me overcome the mental torture that me and my family is facing. You are requested to take an immediate and serious action in this matter or I would be forced to take action in court of law.
Shuchi Bansal
1427 Sector-15
Panchcula