Videocon / Reliance MART — The supplied was having software problem and not a proper response from Reliance Mart people or else from Videocon technician

Hi,

I had purchased a Videocon 29" TV from Reliance mart on 13th of Sept and they had delivered the TV on 15th Of set 2008. But on that day itself I had checked that the panel for buttons with the TV are not at all working and with the help of remote its working fine. After some two days reliance cutomer care people called me and I had raised a complaint for this.Up to this its Ok. TV is working fine except the problem with panel keys. After some two days technician from Videocon came and he told that there is software problem and he had taken out the mother board in the TV and told that there should be reinstallation of software for that and it will take one day min and 7 days max. I agrred for that after a long conversation and he took that with him. I am not sure why for the software installation it will take 7 days. And after that I had called Reliance people and the so called technician and I hadn't recieved proper response from Videocon technician especially.
I am not sure why the people are doing lilke this. If it is the case they should look for some alternatives.

I hope no body entertain these kind of activities.