[Resolved]  Videocon Split AC 1. 5ton — Louver Motor replacement not performed

Address:

Tamil Nadu

Hi,

I have purchased the Videocon Spilit Ac 1.5Ton in RATNA Stores T.Nagar, Chennai during the month of May 2011, which is installed on[protected]. The louver window is not functioning and we have made the complaint on[protected] with the complaint id 454656. And till now we have not received the service. When we call the customer care Incharge Mr.Raju he directed to Escalation Manager Ms.Aradana and she have given the confirmation that it would be repaired on[protected] wehereas it have not. Again we called her she commited that by[protected] it will be repaired without fail. She has given her Mobile no to contact [protected]. when i called her on[protected] there was no response.

I called twice to the RATNA Stores where we have purchased, there is no proper response. Eventhough the customer care did not take the necessary actions against the agency-GK Agency in perambur.

I request to immediately look into this aspect and sought out at the earliest, or request to please refund the money which we have paid for purchase.

Model Serial[protected]
Model Name GSC18FS3WH
Product Code 5F4307


Regards,
Jothilingam V