[Resolved]  Videocon Telecom — Address Verification Calls Barred

Address:

Chennai, Tamil Nadu

I signed up for a new line with Videocon Mobile Services on September 14, 2010. I have been constantly receiving Caller Tunes for my ringtone from various telephone lines beginning with 90805. After a few days, I started rejecting any calls from 90805. Coincidentally the address verification must've been from a 90805 number from Videocon. Since I did not answer the verification call, I received an SMS last Thursday October 7, 2010 that my calls were getting barred. My incoming and outgoing calls were barred starting Saturday. I filed a complaint and there were 2 versions of responses given to me. That I will get my line back within 4 hours. The other one being 72 hours. After 3 days not I'm being told that I will have to wait until the 13th. With my billing cycle conveniently being closed on the 14th. So I'm requesting Videocon to pay me back for the 1 week o[censored]npaid dues of my unlimited calling charge of INR 399, Unlimited internet for INR 96, and my remaining balance that I have paid for STD, ISD, and roaming calls.

The Customer Service Reps deny that this is possible. When I ask them to connect me to their supervisors, they simply put me into an never ending phone cycle and I end up hanging up and calling back again. Spirit of Customer Service is bad in this agency.

Thanks: Chandar Ratnam
Phone: +[protected]