[Resolved]  Videocon Washing Machine Model No. Digi Dolphin Dlx — PCB REPLACING FOR NEW PURCHASE WASHING MACHINE

Address:

Ahmedabad, Gujarat

Dear sir, Dt.05/10/2012
I have a Videocon Washing Machine Model No. DIGI DOLPHIN DLX 7KG. I have already repaired it from Videocon engineers before few days but now I have also a complaint creating E9 error when we started our Washing machine and it was stopped washing automatically. I have tried many time to call customer care number but it seems to be faulty now.Please also inform you that we repaired our Washing Machine before few days from Videocon engineer, they gave us gurantee of 3 months from their side.

Videocon Engineer Mr.Jay -Mobil No. : [protected] has come and visit our home Ahmedabad. But I would like to inform you that we have just repaired this machine from your Engineer Mr.Jay on Dt.24/07/2012 and your receipt no. 3459. We have paid Rs.1100/= (700/=Rs. Pressure Switch + 400/=Rs.Visit Charge).He gave us warranty of 3 months this time.

Now I would like to inform you that once again create same error in machine after 40 days this time and your engineer also want to get Rs.400/= Visit charge + 2500/= for PCB which is not working and replace . When I argued with him for visit charge and PCB charge he replied me that it's our company policy and he refuse any argument o[censored]s.

So we request you to please repaired it immediately and because of we paid already amount for repairing before few days you repaired it free of cost., otherwise we will go for "Consumer Protection Cell" for this.We hope you will understand all this matter and do needful in this matter.

The details of our all given below.
Name : Sanjiv B. Shah
Address : E/6,Ashapuri Apartment,Opp.S.B.I, JivrajPark,Vejalpur Road,Ahmedabad-380051. (Guj.)
Mobile :[protected] /[protected]
Model No.Of Washing Machine : DIGI DOLPHIN DLX 7KG.
Date Of Purchase : 21/05/2012

I hope you will co-operate us and ask them for this matter and solve my problem immediately.
Thanking you,
Sanjiv Shah
Mob. :[protected]