Videocon / Washing MAChine — repair services

Address:

Howrah, West Bengal

I had got my washing machine VNA-51 repaired by the authorized service center of videocon after logging complaint at the videocon service center. After recieving the machine at the first use I found water leakage from the drum, again raised a complaint no.RNA[protected] dated 09 July 2012. Yesterday i.e on 13 Oct 2012 after three months and repeated follow ups my machine was returned to me as defective stating cannot be repaired and spare drum is not available. After examining the machine today I found that the crack in the drum is not because o[censored]sage it is because of either transportation or during the first repair when the motor coupling was replaced. Also, the machine has been handed over to me in totally dismantled state. Pls help me to sort out this issue. Why should I suffer because of the service centers fault.