[Resolved]  Videocon Window Ac — No satisfactory cooling

I have purchased a videocon AC model no. VA120DXI on 3rd july 05 from Gupta Air Conditioner Co. Vasant Kunj, New Delhi. I m not satisfied with its cooling since I have purchased it. I complaint about it to the dealer in july 05 & asked to replace it, they said we cant replace it, u should complain to Videocon Customer Care Centre, person from service centre attende but couldn’t locate the problem & said it is ok. After that in next summer on 8-04-06 I loged a complaint, person from Ritu electricals, the authrised videocon service centre attended on 11-04-08 & said there is gas leaking, so gas filling is required to be done & taken Ac with them & returned it to us on 21-04-06. Again I was not satisfied with its cooling, some how managed to continue with it. Next yr again I complaint about the same & on 23-05-07 person from service centre came & told me the problem of gas leakage again & charged Rs 1800 for gas charging. This time they returned AC on 24-05-07, but again I was not satisfied with its cooling after use, but fed up for complaining again & again. This yr I decided not to use it because every yr I have to pay for gas charging & no satisfactory cooling, so it cost more money wise as well as mentally. But in june this yr again I thought if I had it, I should use it. So when I started it, it started throwing ice after half an hour of its start. I complaint about it to Ritu Electricals, they said now they have stopped servicing videocon AC & they refused to give no of new service centre. Somehow I managed to find customer care no. & complaint about it on 26-06-08 & complaint no is 00362, they said they will send person next morning, but no one reached. Then again I gave a reminder call on 27-06-08 and was told their person will reach to u in afternoon & repair it on ur place only, but no one reached till today.
I’ m fed up with this AC & services provided by Customer Care Centres of the Videocon Ltd. & don’t know what to do with this AC. God knows what is the experience of other customers. There are two more AC’s at my residence and there is no problem with these except the VIDEOCON AC. I would like to dump it in the office of the Chief Executive Officer of the company as show piece if allowed.

Ella Grover