[Resolved]  Vijaya Bank — negligence/ non professionalism/ fooling customers

Address:

Thiruvananthapuram, Kerala

Respected Sirs/madam,

My name is Praveen, am writing this letter/complaint on behalf of my granny(D.Vijayamma) who is a faithful customer of Vijaya bank for more than 20 years. Her account nos. are:
1) [protected] AVADI,CHENNAI 600054 (PENSION ACCOUNT)
2) [protected] MAIN BRANCH,TRIVANDRUM 695001

Its with shame, hatred and a feeling of betrayal am writing this complaint. My granny (D Viyayamma) is a SENIOR CITIZEN, she is availing her ARMY PENSION and she is a WIDOW. She for past few months has been bed-ridden(Her sugar levels had gone up and stroke occurred, her right half paralyzed, cant swallow, speak or move. She does the needs in bed…and always someone should be near her…she is fed thru tube and urinates thru tube, her stool has to be cleaned… ) when she was in Delhi with her grandson. The reason am explaining this is the person reading this should realize to some extent the conditions she and her dear ones go thru….
At first she was hospitalized in Deepak memorial hospital, New Delhi…when they did all what they could we moved her to Fortis hospitals, Noida…and when they did all what they could we moved her to Navjeevan hospital, Vadodara…and when they also said that there is nothing more to do and advised us to take her home we booked a flight and in the above mentioned condition shifted her to her hometown Trivandrum, Kerala. Her native place is Trivandrum, where she is at present surrounded by her relatives, friends & foes. She was a great person. We all love her. In Trivandrum we (my father and her son Mr. S Chandra Sekaran Nair) decided to go check her account and withdraw her pension. But we encountered one of our WORST BANKING EXPERIENCE from Vijaya bank’s official representatives, Trivandrum. I would never recommend even my enemy al to open an account in Vijaya bank…these so called employees would have made its founder Shri Attavara Balakrishna Shetty cry in shame…

Each and every time we visited Vijaya bank( When dadi is in above mentioned state its impossible for my father to visit bank solely each and every time, so when he cant other members of family like Vijayammas grandsons visit and enquire or other relatives do the same but all converge to one thing, how to get my granny’s money and what are the possible means when she is bed-ridden to do the same as the amount could be of some use in taking care of her), its representatives and we talked only to manager and asst. manager gave lame excuses and mainly the lady asst.manager is a curse to your instituition…has no manners or proper tact to guide a customer and resolve the issues instead she is treating banks customer as some third rate criminals and succeeded in dragging the issue till this stage. Vijaya bank should be careful, very careful in hiring its employees as they represent your bank which is a public institution and deals day to day with people the public….IN SHORT I PLEADE YOU TO APPOINT PROFESSIONALS….who can sort out issues at places instead of wasting everyone’s time, money, energy and making things more complex.
We had to take our granny in a car with all her disabilities at the Trivandrum branch, officials saw her took her thumb impression also…we pleaded them many times to visit her at home and confirm or let us know all what they want but your representatives are all so inhuman that they never bothered to come and visit D Vijayamma, who is your deemed customer for 20 or more years, a senior citizen, a widow and at an army pension. Above all she is bedridden. SHAME…SHAME…SHAME…IT’S THE LEAST!
After we showing her to bank, they went on hidden mode, never bothered to contact us or inform us by any means. We waited for long and after few days when we got time we again went to bank…such an ill treatment is least expected from a reputed bank officials…humiliating …and they asked this time to bring a certificate from local hospital, we quietly left and took granny to S.K hospital, Trivandrum and asked them to visit but they refused and wanted us to take her to a govt. hospital which we did and bank representatives visited there after a long plea….AFTER VISITING GRANNY AT TRIVANDRUM GOVT. HOSPITAL THESE OFFICIALS SAID THAT THEY CAN GIVE MONEY ONLY WHEN SHE SPEAKS!!! OR ELSE CONTACT OUR LEGAL ADVISERS…THERE ARE NO WORDS TO EXPRESS WHAT WE ALL WENT THRU HEARING THESE PUBLIC SERVANTS…

We had to move granny around to hospitals in her bed-ridden conditions but none of the officials ever bothered to visit her at her house. It’s a shame that Vijaya bank appoint these sorts of people on their top posts. How do they serve people, they never gave a solution or given any written statement directing us or guiding us on what has to be done in these conditions. Instead they always run away from their duties. SHAME …shout at customers and so on…Its annoying and disturbing for all o[censored]s to visit your bank to face mere humiliation, for our mistake is that our granny holds an account for past 20 or more years in Vijaya bank…
NB: All medical documents and other necessary documents can be provided unless they talk to us or give us in writing what has to be done further to get her money, a loyal Vijaya bank customer for past 2-3 decades, a senior citizen and a widow holding an army pension fighting for life or death….SHAME , NO WORDS TO SHOW OUR REGRET OF DEALING WITH VIJAYA BANK….ya different people come and ask its banks for money but its banks responsibility to sort out who is who…and bank has no right to ask where and how we will be spending the amount unless it’s a loan. For example when my granny can’t solve an issue her son takes it up and when he can’t her grandsons will and so on…its quite a natural phenomena.
ASK YOUR BANK REPRESENTATIVES TO BEHAVE WITH THEIR CUSTOMERS PROPERLY FIRST AND SERVE CUSTOMERS BETTER. HOPE THIS ISSUE TO BE RESOLVED AT THE EARLIEST….AND KINDLY STOP HUMILIATING YOUR CUSTOMERS.
D VIJAYAMMA HAS A CHEQUE BOOK,THEY CAN TAKE LTI(LEFT THUMB IMPRESSION ) AND GIVE THE MONEY…BUT THERE ALSO THEY MAKE DELAYS…AND NOW PLEASE DON’T ASK US TO TAKE HER TO AVADI, CHENNAI BRANCH WHERE SHE HOLDS HER PENSION ACCOUNT…HOPE YOU PEOPLE AT THE TOP MOST LEVEL UNDERSTAND THE SITUATION AND SOLVE THIS AT MAIN BRANCH TRIVANDRUM AT THE EARLIEST.