Virgin Mobile — Deduction on balance

Address:

East Godavari, Andhra Pradesh

Sir,

I made a complaint for the deduction of balance to the Virgin customer care. i called number of times and finally i send a email to [protected]@virginmobile.in. yet the problem cannot solved by the customer care. they are very irresponsible towards the customers. the mail to the customer care like below
sir,
My Mobile Number: [protected]
iam not satisfied for you and your customer care team. i made a complaint regarding my balance deduction to the customer care on 121. they are very negligence about the customer's problem. i gave complaint on[protected]. i talk to the customer care number of times. i contacted with your superintendent named Sri Charan. he said that the problem will be solved soon. we forward a mail regarding the issue. four days over but the customer care cannot respond to my issue. they said only the balance deduction can be done because of network issue and will be solved within hours. the customer care executives were very irresponsible to the customers. on[protected] i made enquiry about my gprs balance. they said you have 1153mb of data usage available in your account and Rs.13.68 available. after that i try to connect to the internet. it was not done. i tried number of times it was not done. after that i check my account balance it shows Rs.0.00. then i call customer care for my balance deduction. they said that the data usage is over in your account. i said im not used the internet but why should you deduct my balance. please put a complaint regarding the issue. the customer says very carelessly " IAM NOT TAKING YOUR COMPLAINT "." DO WHAT EVER YOU WANT IAM NOT TAKE YOUR COMPLAINT" and disconnect the phone at the time of 11:50 PM on[protected] named customer care "Vaajay". after disconnecting the call i make another call to the customer care. some one lift the phone and the language is HINDI. i said i cant understand the "Hindi" please connect any one of the Telugu customer care. he said telugu customer care available between 6:00 AM to 12:00 PM. on the next day i made a call to the customer care they said that customer care will not talk like that. if any one found we will take action to the person. they take the complaint and forward the call to our superindent Mr.Sri Charan. he said that sorry for the issue. we will forward a mail to the technical team. it will be solved on evening 4:00PM. it was not done. i called at 4:30 to the customer care and ask for my issue to plz connect to Mr.Charan for asking my issue. they said he is not available your complaint will be accepted and will be solved shortly at tomorrow 9:00 AM. i called next day at 10:00AM and ask for my issue. they said that Mr. Charan sir is not available your problem will be solved soon. i called number of times i got reply Mr.Charan is not available. on Monday also tried i got same reply Mr. Charan is not available and customer care gave me time to solve the problem on first call at exactly 11:00AM. i called after 11:00AM i got same reply Mr. Charan is not available and customer care once again gave me time to solve for 3:00PM. i called after 3:00PM i got same reply Mr. Charan is not available and customer care i got same reply problem will be solved at 5:00PM. i called after 5:00PM i got same reply Mr. Charan is not available and customer care i got the same reply problem will be solved within 1 hour. i tried number of times i got same reply Mr. Charan is not available and customer care i got same reply. finally i tried at 10:00PM customer care gave time to solve the problem tuesday morning at 10:00AM. iam not able to get patience. your customer care executives will not support the customers. another issue is at the time of connection i submitted my proofs with my signature in application at the mobile virgin sale center. after registration of my account the details shown a fake name and address. where is my id proof. who can do with my proofs. virgin has so many problems. so that i cant interested to continue with virgin mobile. so please "DISCONNECT THE CONNECTION".because iam already taken the uninor connection for usage. iam not satisfied with you.

1) E-mail ID provided for My account : [protected]@yahoo.co.in





2) Alternate mail ID : [protected]@gmail.com





3) Alternate contact number : [protected]