[Resolved]  Viveks / Voltas 1 Ton Split A / C — Hopeless after-sales service

my bro got a 1ton split ac from VIVEKS chennai. it has been over one month since i gave a three month old remote for service. the remote was taken for service (for the second time) on 21st august no word from them till a gave them a wake-up call few days back. these ppl don't even transfer the calls to their supervisor.after giving them some nice scolding they came in the evening... WITH THE WRONG REMOTE...they still have not got me the correct remote. they have kept on asking me time to deliver the remote. the job sheet states a different a/c model from what 'm having and also a wrong bill number.no one knows how people manage their work. this is what u can expect from them the next time u go shop at VIVEKS. hope some one from the management sees the number of complaints against them and takes proper action.