Vodafone India Complaints & Reviews

Hi
I Paid Rs. 300 @ the Kiosk machine in goregaon [East] outside station. on payment, the machine reported just Rs 150.
I immediatly brought this to the watchman standing there and wrote a written complaint in the Kiosk register.I was given an assurance of 72 hours -By Mr Pranav
This was on the 15th of June.
I returned on the 19th of june, and i was told that the problem would be solved by coming Wednesday
I submitted a written complaint AND a Xerox of the reciept.
I personally went to the store and reminded them on tuesday.

On Wednesday too my problem was not solved, again i was assured a period of 72 hours - Ms Trupti

Today, 29th June 2009, I went there only to hear that my account would be updated by "Evening" - Ms Trupti

I have written an email to vodafone with the reciept of the payment attached as an image,
My complaint id is[protected]

I have already spent more than 30 /- going to vodafone store during my working hours.
I am now fed up of visiting them so many times just to get assured about more dates


Please some one help me.

Hi,

I, Mr. Baji Sepoy[protected], would like to inform that I was falsely charged by Vodafone for the GPRS service, which my wife had never subscribed for it. All these while I was never checking the details of my bills, and based on the sms message, I was making payment through internet. Just few days back, I was shocked to notice that from Aug 2008, they have been charging my wife’s add on card[protected], an amount of Rs 499/- towards GPRS service, which till date she has never used it. She is not even aware about the GPRS facility, nor does she know how to initiate the GPRS request.

When I inquired with Vodafone in regards to the initiation of the GPRS service, I got three different versions of the story from three different Vodafone officers.

1. First one was, this service was activated via sms.

2. Second feedback was given by Dinesh, that this facility was activated via their Vodafone internet site.

3. Now the third feedback was, it was activated via IVR.

Till date they are unable to provide me with any concrete evidence for my activation request. Since the last reason given was IVR, and since it is digital, I have requested them to send the digital recording via a dat file. Now Vodafone is just not interested in giving me any evidence, in regards to the activation. They did orally inform me that since my wife has never used the GPRS facility, they were willing to refund me 1000/- Rs. I am just not interested for the refund, I am more interested to know how this service was activated. In my eyes this is a mistake on Vodafone’s part, and they need to refund the entire amount, which they have falsely charged the customer.

I do admit that it is my mistake for not checking their bills. But isn’t it their duty to check for customers who are paying such hefty amounts and not using their facilities. If they had carried out the exercise at their end, then they would have highlighted to my wife, about their services, not being utilized.

For your reference, I have enclosed the chain of emails being exchanged between me and Vodafone. Though I do have time constraints, but at the same time I do want to teach a lesson to these MNC’s that they cannot just fleece customers at their will. Therefore please guide me accordingly.

Thanking you in advance.


Regards,

Baji Sepoy.
[protected]

********************************************************************************...⇄

From: Corporate Assist [Corporate.[protected]@Vodafone.com]
Sent: Monday, June 29, 2009 5:17 PM
To: Baji Sepoy
Subject: RE: Excess billing [protected]





Dear Mr. Sepoy,

Thank you for your email dated 25/06/09 regarding your concern for monthly rentals for the Vodafone Mobile Connect service for the Vodafone number [protected].


We wish to reiterate that the Vodafone Mobile Connect service was activated from your end through the IVR option and hence the charges have been accurately applied. We are unable to reverse the same.



In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,


Dhruti Panchal
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in






[protected][protected][protected][protected]

From: Baji Sepoy [mailto:[protected]@globeop.com]
Sent: Thursday, June 25, 2009 5:49 PM
To: Corporate Assist
Subject: RE: Excess billing [protected]



That is the purpose such a disclaimer is kept in the last line, with such small fonts, so the clients would require magnifying glass to read it.



That is exactly what I meant, MNC carrying out day light robbery with such disclaimers in place.



This whole episode and the attitude of your staff, just stinks. I have no other words to express my ill feelings.



Baji Sepoy

Phone : (+[protected]

.


[protected][protected][protected][protected]

From: Corporate Assist [mailto:Corporate.[protected]@Vodafone.com]
Sent: Thursday, June 25, 2009 5:35 PM
To: Baji Sepoy
Subject: Excess billing [protected]









Dear Mr. Sepoy,

Thank you for your email dated24/06/09 regarding your concern for monthly rentals for the Vodafone Mobile Connect service for the Vodafone number [protected].



We regret the typographical error in the below mentioned email and wish to inform you that the Vodafone Mobile Connect service was activated with effect from 21/08/08.



Mr. Sepoy, the Vodafone Mobile Connect service was activated from your end through the IVR option and hence the charges have been accurately applied.



We would like to draw your attention to the reverse of page 1 of your bills that mentions that any discrepancy in the bill needs to be noted within the due date, else the charges are deemed to be accurate.

Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help


Rubina Kazi

Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in













[protected][protected][protected][protected]

From: Baji Sepoy [mailto:[protected]@globeop.com]
Sent: Wednesday, June 24, 2009 7:31 PM
To: Corporate Assist
Subject: RE: Excess billing [protected]



It is not a question of reversing the rentals. You need to be give me evidence that you have rightfully charged the fees, for which I have used your services. Can you give an evidence from 21/08/08, whether anybody has browsed the internet through [protected]. If the services has not been utilized till date, do you think your clients are fools to initiate your GPRS services via IVR, and pay 500/- Rs a month as rentals? This utter rubbish, and in any court of law you will loose your battle. I do not have any other word besides, day light robbery.



The worst is you have not even give the initiation dates correctly, you have specified 21/08/09. This clearly shows the lethargy at which Vodafone functions.



I am not going to call you, if you want you can call me on[protected] and discuss.



Baji Sepoy

Phone : (+[protected]

.


[protected][protected][protected][protected]

From: Corporate Assist [mailto:Corporate.[protected]@Vodafone.com]
Sent: Wednesday, June 24, 2009 6:45 PM
To: Baji Sepoy
Subject: RE: Excess billing [protected]







Dear Mr. Sepoy,

Thank you for your email dated 23/06/09, regarding Vodafone mobile connect service for Vodafone mobile number [protected].



Further to the email dated 23/06/09 and your conversation with our colleauge Ms. Reshma Khan on 18/06/09, we confirm we have addressed your concern.



We wish to reiterate that the Vodafone Mobile Connect service was active on the above mentioned number effective, 21/08/09 via IVR. We are unable to reverse the rentals levied for the same.



In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,


Dhruti Panchal
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in






[protected][protected][protected][protected]

From: Baji Sepoy [mailto:[protected]@globeop.com]
Sent: Tuesday, June 23, 2009 1:47 PM
To: Corporate Assist
Subject: RE: Excess billing [protected]



Alifiya,



Well since Vodafone cannot provide any sort of evidence in regards to the activation of this service, I have filled my complaint to the consumer forum(email enclosed). Though I do have time constraints at my end, but I will definitely file my complaint in the consumer court. More so, because I got three different feedbacks from your concerned officer, which clearly shows that you people are not sure about the mode of the activation for the GPRS service.



I am disgusted the way you people have handled my case, with such lethargy. But I can assure you, I will not take it lying down. Those monopolistic days are over, whereby the consumer could not do anything against the muscle power of the MNC’s. You cannot charge yr customer, when they are not using your services. Even though your client my pay yr charges in good faith, but it is Vodafone’s duty to ensure that they do not falsely charge their customers.



Regards,

Baji Sepoy

Phone : (+[protected]

.


[protected][protected][protected][protected]

From: Corporate Assist [mailto:Corporate.[protected]@Vodafone.com]
Sent: Tuesday, June 23, 2009 1:21 PM
To: Baji Sepoy
Subject: Excess billing [protected]

















Dear Mr. Sepoy,

Thank you for your email dated 18/06/09, regarding Vodafone mobile connect service for Vodafone mobile number [protected].



We wish to confirm that Vodafone mobile connect service is active on the above mentioned mobile number via IVR effective 21/08/09.



We regret to inform you that we would be unable to provide you with the recording of the activation of the service on the above number.



We regret the inconvenience caused to you.


Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.



In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,


Alifiya Chataiwala
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in
















[protected][protected][protected][protected]

From: Baji Sepoy [mailto:[protected]@globeop.com]
Sent: Thursday, June 18, 2009 4:52 PM
To: Corporate Assist
Subject: Excess billing [protected]



Reshma,



This is the third contradictory feedback being given by your officer. First one was, this service was activated via sms. Second feedback was given by Dinesh, that this facility was activated via your Vodafone internet site. Now the third feedback is, it was activated via IVR. Fine if it was done via IVR, please can you send me the recording via a DAT file. Since these are digital recording, it should not be a problem in retrieving from your system. Let me hear the voice to understand, whether my wife or any of my family members have activated the GPRS service, when none of them were going to use it.



Please check your records, has my wife ever accessed internet after subscribing yr GPRS facility?. The answer will be a big “No”. Then why should she activate through any of the medium available at your end.



I am attaching my second email, whereby I had interacted with Dinesh, and he had given a complete different view of activating this service.



Please provide me with an evidence that my family member had activated this service. Any organization can tell me that such and such facility was activated on so & so date, and that’s the reason they are charging me. I cannot digest this crap when I am getting three different opinions.



I am surprised that company of such a big stature, cannot provide such a small evidence to their client.



Baji Sepoy

Phone : (+91) 22 – 40948899



.


[protected][protected][protected][protected]

From: Corporate Assist [mailto:Corporate.[protected]@Vodafone.com]
Sent: Thursday, June 18, 2009 2:48 PM
To: Baji Sepoy
Subject: Excess billing [protected]









Dear Mr. Sepoy,

Thank you for your email dated 15/06/09, regarding your Vodafone mobile number [protected].



Further to our conversation, we confirm that your query has been addressed.



We wish to inform you that the Vodafone Mobile Connect service was active on the above mentioned number effective, 21/08/09 via IVR.


Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.



In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,


Reshma Khan
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in













From: Baji Sepoy [mailto:[protected]@globeop.com]
Sent: Monday, June 15, 2009 1:53 PM
To: Vodafonecare Mum
Cc: [protected]@yahoo.com
Subject: Excess billing [protected]



Hi,



I am Baji Sepoy[protected], I would like to inform that am thoroughly dissatisfied with your billing process. All these while I was never checking the details of my bills, thinking that an MNC companies would never cheat in their billing process. Today, I was shocked to notice that all these while from 2008, you have been charging my wife’s add card[protected], an amount of 499 towards GPRS service, which till date she has never used it.



Today, I was given to understand that my wife had sent an email in 2008, to activate this service on [protected]. I have one question to ask Vodafone, why should she activate a facility, which she was never going to use it ? Till date she has never browsed internet from her cell. May be my 7 year old kid, looking at all your advt’s could have activated this facility from her cell. Since my wife has never used this facility, and your company having charged her for last 1 year, it should have been Vodafone’s responsibility to have pointed out this excess billing being charged to her account. I do take the part onus on my self for overlooking the charges being charged every month. But this is all thanks to the good faith I had in your company(which does not exists anymore). Looking at this incident, I feel Vodafone has taken advantage of customers having faith in your company & your billing process.



Today morning I did a complained in your Complainedbilling department about this incident. The 1st officer did inform me that looking at my case, she will take up my case with her seniors and there is a possibility of me getting a refund upto 1000 Rs(I do not recollect her name). After that the line got disconnected, and I spoke with Arif Shaikh, who was not even willing to listen to the entire episode. He was just insisting that it is my mistake to have not checked my bills, and there is no way Vodafone is going to refund. He mentioned that I will have to pay my bills, and even pay for the next billing cycle. In my opinion this is worst than a day light robbery.



Well I have asked my wife to deactivate this service, and since it is partly my mistake, I will pay even for the next cycle. But I can tell you, I am not going to take it lying down. I am going to alert the Indian consumers though the consumer forum, stating that one does not have to keep a blind faith in MNC’s & their billing process. Even they tend to cheat their customers, and try to extract an extra pound.



Please do not think that I am doing all this to get a refund of 1000/- Rs. I am just totally dissatisfied with this whole episode, it gives a very poor taste from a company of Vodafone’s stature..



Please ensure that the GPRS facility is disconnected from her nos([protected]).





Baji Sepoy

OTC Derivatives Director

GlobeOp Financial Services

Interface11, Malad(West),

Mumbai 400 064, India.

Phone : (+[protected].



www.globeop.com



This email with all information contained herein or attached hereto may contain confidential and/or privileged information intended for the addressee(s) only. If you have received this email in error, please contact the sender and immediately delete this email in its entirety and any attachments thereto.

This email with all information contained herein or attached hereto may contain confidential and/or privileged information intended for the addressee(s) only. If you have received this email in error, please contact the sender and immediately delete this email in its entirety and any attachments thereto.

This communication (including any attachments) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this communication is prohibited. If you have received this in error, please contact the sender immediately and delete this communication without copying.

Thank you Vodafone Essar.

Please also note that transmission cannot be guaranteed to be secure or error-free.


File attachment: image001.jpgThe file attached to this email was removedbecause the file name is not allowed.This email with all information contained herein or attached hereto may contain confidential and/or privileged information intended for the addressee(s) only. If you have received this email in error, please contact the sender and immediately delete this email in its entirety and any attachments thereto.

This communication (including any attachments) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this communication is prohibited. If you have received this in error, please contact the sender immediately and delete this communication without copying.

Thank you Vodafone Essar.

my cell phone no. is [protected]. The company has activated vodafone to vodafone 1000 calls free service without my consent 4 months back for monthly rental of Rs.149/- per month. Now to my pains after repeated request to deactivate the services the company has been charging me for last 3 months. They dont pay a heed to any of my formal request been sent in form of sms. This sheer exploitation on part of the company.

I was user of vodafone and due to company policy i had dispute regarding my bill. i asked company to rectify their fault but inspite of correction they barred my number, and i switched to another company. now i am rcieving fake calls from some persons saying i am calling from tis hazari court and company launched fraud case on me, talk to lawer, they are harrashing consumer mantally so ristrict action should be taken so that mentally harashment should avoided. if they are claiming something should contact at customer in written.

I recieved this below shown mail




Flag this message
PAYOUT OPTIONS / PAYMENT NUMBER (VDF No 0167)‏‏‏
Saturday, 20 June, 2009 3:36 PM
From:
"Vodafone Promo Dept" <[protected]@live.com>
Add sender to Contacts
To:
[protected]@yahoo.co.in


VODAFONE web / Email usage Campaign
Vodafone Online Promotions
United Kingdom,

___________________
Attn: Sandeep Pullangari

I am Mr.Spencer Williams, VODAFONE licensed and accredited agent assigned to your case to help you in the claims process of your funds. I wish to congratulate you and to say you are a lucky person to have won this VODAFONE AWARD PROMOTION.



All the winners in the Promotion were selected by an advanced automated random computer ballot system drawn from 25, 000 company emails providers, and 30, 000, 000 individual emails from the 45 emails providers networks from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in UK,



This promotion is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promotion is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to fill the claims form below:



SECTION A

First Name:...
Middle Name:...
Last Name:...
Gender:...
Year Of Birth:...
Marital Status:...
Nationality:...
Occupation:...
Mobile phone No:...
House Phone No:...
Fax No:...
Next Of Kin:...



You are required to choose an option ie the way you want your winnings to be given to you, from the option given to you below:



Payout options are
1) Issuance of International Bank Draft by the paying Bank. (Woolwich Bank WB).

2) Diplomatic Channel.


NOTE: YOU ARE TO FILL THE VERIFICATION FORM AND SUBMIT ALONGSIDE A SCAN COPY OF AND MEANS OF YOUR IDENTITY .
DECLARATION:

I... ... ... HEREBY DECLARE THAT THE ABOVE DATA ARE TRUE. IN CASE OF ANY UNFORSEEN CIRCUMSTANCE, MY NEXT OF KIN HAS THE RIGHT TO CLAIM MY TOTAL WINNINGS.(SUPER STANDARD AGENT) SHALL ACT AS MY AGENT IN FACILITATING THE TRANSFER OF THE TOTAL FUND TO ME.
DATE:... ... ...

ELIGIBILITY:


This promotion is offered only electronically via the Internet with effect from the 1st of January 2009 and is open to all natural persons age of at least 21 years and older with a valid email address recorded in our central database. This promotion is void where prohibited. Principals and employees of the Vodafone International and its respective parents, subsidiaries and immediate family members of each are not eligible to claim their prize awards. We have always strived to keep the games easy to play and win, keep the games fresh and interesting, respond to emails from players/advertisers and lucky winners as quickly as possible and pay our winners as fast as possible after all statutory obligations have been duly completed on the part of Overseas winners. We feel we have accomplished this and this is probably one of the main reasons that we have been able to stay in business and rated the best organization among others.



Warm Regards,
Yours sincerely,
Mr.Spencer Williams . Tell: +[protected]
========================================================
This email and its attachments are confidential and intended for the exclusive use of the addressee(s).This email and its attachments may also be privileged or protected by legal rules. If you have received this by mistake please let us know by reply immediately and/or destroy the email and its attachments without reading, copying or forwarding the contents.




what I have to do now?

I'M VIKRAM KUMAR FROM DELHI, ALREADY HAVE A VODAFONE NUMBER [protected], ON MY THIS NUMBER BEHALF VODAFONE OFFER ME A NEW ADDON NUMBER SERVICE ON LAST FRIDAY, REGARDING THIS SERVICE A NEW VODAFONE NUMBER [protected] ISSUED TO ME ON MONDAY, AFTER THAT I HAD BEEN SUFFERED A LOT OF PROBLEM WHICH IS RELATED TO THIS SERVICE ON THE FALSE STATEMENT PRESENTED IN FRONT OF ME, THATS TIME I WAS POSTED MY COMPLAINT THROUGH THIS SAME SITE, THEN I RECEIVED CALL FROM MR. PRASHANT CHAUDHARY ON WEDNESDAY, WHO ASSURED ME REGARDING SERVICES OFFERED TO ME AND MY NUMBER WILL BE ACTIVATE DURING THE 24 WORKING HOURS. BUT TILL NOW MY ADDON NUMBER NOT ACTIVATE. I ALSO GOT A LOT OF CALL DURING THIS PERIOD REGARDING CONFIRMATION, EVERY TIME I ASKED TO THEM IN HOW MUCH TIME YOU WILL ACTIVATE MY NUMBER. THEN ANY MS. SEEMA TOLD ME THAT YOUR NUMBER WILL BE ACTIVATED BY THE NEXT DAY I.E. ON THURSDAY. BUT WHEN I FOUND THAT MY NUMBER DIDN'T WORKING THEN I MAKE A LOT OF CALL TO VODAFONE CUSTOMER CARE, THEY ALSO ASSURED ME THAT YOUR NUMBER WILL BE ACTIVATE VERY SOON.
BUT PROBLEM IS NOW SAME WHICH IS BEFORE THIS WEEK. WHAT A GOOD SERVICE PROVIDE BY VODAFONE REALLY THIS IS FANTASTIC. AND I WILL BE THANKFULL FOR THIS KIND SERVICE WHICH THEY PROVIDE TO THEIR REGULAR CUSTOMER.
NOW I WANT TO SWITCH OFF MY THIS SERVICE SO PLEASE HELP ME HOW I CAN DISCHARGE MY THIS ADDON SERVICE AND WHAT THE PROCEDURE FOR REFUND MY SECURITY WHICH THEY TOOK FROM ME ON MONDAY ON BEHALF OF THIS ADDON SERVICE.

PLEASE HELP ME AGAIN AND I WANT TO BECOME FREE FROM THIS BURDEN AS SOON AS POSSIBLE.

THANKS IN ADVANCE SIR. SORRY FOR YOU BOTHER AGAIN.

I am a customer of Vodafone Essar Company Limited, I am hereby forced to write this mail cause of the unsatisfactory services provided to me by vodafone company. My no. Is [protected] for complete one year this no. Was a post paid connection, but due to unsatisfactory services I filed an application for conversion from Postpaid to prepaid on 19th January 2009, and at that time I filled and provided all the necessary documents needed for migration from postpaid to prepaid (i.e. Is all the relevant proof and outstation declaration form).

Despite of this the services to my no. Were disconnected on ground of non availability of outstation declaration form, which was previously submitted to the vodafone office.

On 24th January, 2009 I again submitted all the documents with reference to the conversation with the customer care, this time I provided a NOC from my Uncle Mr. Vinod Surana and also provided his Pan card copy and electricity bill copy for reference and my identity as well as address proof. The services were started at that moment.

Again despite of all this documents the services were disconnected on 26th january 2009. Cause of this i suffered a loss of 1000 us dollars as I was in Newyork at this time and this no. was the only way for me to communicate to my clients and agents over there. Due to discontinuation of my no. I was not able to contact them and I suffered this loss.

On Contacting customer care, they gave me a very pathetic answer that my connection is discontinued by the Government of India on the ground of non availability of balance for activating international roaming and non availabiltiy of documents. ( here it should be noted that documents were previously submitted to vodafone customer care)

Again on returning at 8th may 2009, I resubmitted my documents with different NOC, in case vodafone service provider are not satisfied with one NOC and documentation and in hope that this time my connection wont be terminated. But again my connection was discontinued on the same ground of non availability of documents and the connection to my no. Is still terminated.

Despite my mail and application to both zonal and other authorites of vodafone care, my no. is alloted to someone else. This is a very serious issue and i am suffering from this all.

Therefore I would request you to please look in to the matter and resolve it as soon as possible.


Regards


Amit Surana..


Reference

vodafone Complaint No.:[protected]

I need the address of this vodafone customer's name and address

[protected]. we are getting harassing calls from this number.

Thanks

Dear Mr.Goel,

Thank you for your e-mail dated 17/04/09 regarding the new Vodafone number.

We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.

This is with reference to your communication with our executive regarding the New number from Vodafone on 24/04/09, we regret to confirm you that we would not be able to provide you the New Vodafone number with the last five digit 70000 free of cost.

We at Vodafone believe in customer satisfaction. Please be assured, that we are committed to providing you and all of our customers with the highest standards of service in the industry.

Looking forward to providing you with the best of our services at all times.

In case you need further assistance, please do call or email us. We’ll do our best to help you.





Happy to help,


Heena Iqbal

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in















From: VINOD GOEL [mailto:vinod.[protected]@hotmail.com]

Sent: Friday, April 17, 2009 12:02 PM

To: VODAFONECARE DEL (DEL); NIDHI NODAL (DEL); SANJAY S DELHI

Cc: [protected]@trai.gov.in

Subject: RE: Activation of the Vodafone number(final request)

Importance: High









Dear All,



As of now i have not recieved any single call or mail response except automated mail response from you. i think it is not an serious issue for you people, just these are your words only that we believe in customer service only, anyways kindly let me know that you are going to take any action in this regard or not.



you have commited three times that you will get back in 24 hours, 48 hours but i have not recieved any call from your side as of now.



this is my last reminder to you, otherwise i have to choose another option in that they care customer problems may be media, consumer court etc.



Warm Regards,



Vinod Goel

<mailto:vinod.[protected]@hotmail.com> vinod.[protected]@hotmail.com

[protected]





















_____



Subject: Activation of the Vodafone number

Date: Tue, 7 Apr 2009 15:32:26 +0530

From: VODAFONECARE.[protected]@Vodafone.com

To: vinod.[protected]@hotmail.com











































Dear Mr.Goel,



Thank you for your e-mail dated 04/04/09 regarding the activation of the Vodafone number.



We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.



We would like to confirm to you that we have forwarded the details of your request regarding the new Vodafone number, to our Specialized Vodafone Care Team. We request you to kindly provide us 48 working hours to get the same checked and revert back to you.



Assuring you with the best of our services at all times.



We at Vodafone believe in customer satisfaction. Please be assured, that we are committed to providing you and all of our customers with the highest standards of service in the industry.



Looking forward to providing you with the best of our services at all times.



In case you need further assistance, please do call or email us. We’ll do our best to help you.











Happy to help,





Heena Iqbal



Vodafone Care

Contact numbers*

Vodafone Care : 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number : +91-[protected]/[protected]

E-mail : vodafonecare.del <mailto:[protected]@vodafone.com> @vodafone.com

Website : www.vodafone.in <http://www.vodafone.in/>





























_____



From: VINOD GOEL [mailto:vinod.[protected]@hotmail.com]

Sent: Saturday, April 04, 2009 7:32 PM

To: VODAFONECARE DEL (DEL); NIDHI NODAL (DEL); SANJAY S DELHI

Cc: [protected]@trai.gov.in

Subject: RE: Activation of the Vodafone number [protected]







Dear all,







Below in red is the reply that i have recieved from Bigtel IT Solutions pvt. ltd. in response of my concern. I am forwarding the same reply in a separate mail as well. I would like to draw your attention to the carefulness of the bigtel which i think represents vodafone in the public. In the below reply they have quoted the number incorrectly which they had promised to provide me. The number which was promised to be made available to me was [protected] and not [protected].



The reason why i am sending you there reply is because i want to show you people that how well they are carrying out there business. This goes to show that how careless they are when they make promises like these to customers on behalf of vodafone. This brings bad name not to Bigtel but to Vodafone because it is your name which is being used by them.



As far as there offer of refunding the money is concerned this offer is not at all acceptable to me. I would like to tell you one thing that i am not going to deal with BIGTEL anymore as I dont have any faith in what they say or commit. What i simply want is that i should be provided the number which i have already paid for. In case it has been alloted to someone else than what i can do for you is to accept some other number having last five digits as "70000".











Hello Sir,







We apologies for the inconvience and would like to inform you that we have terminated that executive who had committed you this no [protected] & we will ensure that same will not happen again in future.







please provide your address where you wants to receive your refund money







For any details please contact: [protected]







Regds



Bigtel





Warm Regards,



Vinod Goel

<mailto:vinod.[protected]@hotmail.com> vinod.[protected]@hotmail.com

[protected]















_____



Subject: Activation of the Vodafone number [protected]

Date: Wed, 1 Apr 2009 13:54:46 +0530

From: VODAFONECARE.[protected]@Vodafone.com

To: vinod.[protected]@hotmail.com



















<http://gfx1.hotmail.com/mail/w3/ltr/i_safe.gif>























Dear Mr.Goel,



Thank you for your e-mail dated 28/03/09 regarding the activation of the Vodafone number [protected].



We are sorry for the inconvenience caused to you and will make sure that necessary action is taken as soon as possible.



We would like to confirm to you that we have forwarded the details of your concern regarding the activation of the Vodafone number [protected] to our Specialized Vodafone Care Team. We request you to kindly provide us 72 working hours to get the same checked and revert back to you with the feedback.



Assuring you with the best of our services at all times.



We at Vodafone believe in customer satisfaction. Please be assured, that we are committed to providing you and all of our customers with the highest standards of service in the industry.



Looking forward to providing you with the best of our services at all times.



In case you need further assistance, please do call or email us. We’ll do our best to help you.









Happy to help,





Heena Iqbal



Vodafone Care

Contact numbers*

Vodafone Care : 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number : +91-[protected]/[protected]

E-mail : vodafonecare.del <mailto:[protected]@vodafone.com> @vodafone.com

Website : www.vodafone.in <http://www.vodafone.in/>









<http://gfx1.hotmail.com/mail/w3/ltr/i_safe.gif>



















_____



From: VINOD GOEL [mailto:vinod.[protected]@hotmail.com]

Sent: Saturday, March 28, 2009 11:59 PM

To: VODAFONECARE DEL (DEL); NIDHI NODAL (DEL); SANJAY S DELHI; [protected]@trai.gov.in

Subject: COMPLAINT







Dear all,



Mein bahut pareshan aur disappointed hoon isliye ye request bhej raha hoon, mein apko brief mein apni problem batata hoon .



Mere pass sammer aur azim ka phone aya ([protected]/[protected]/[protected]) in numbers se., unhone kaha ki mein Vodafone se bol raha hoon, apko Vodafone add on connection provide kar raha hai, to meine kaha ki mujhe choice ka no chaiye, aur meine bataya ki mujhe last mein 70000 chaiye, unhone check kiya aur kaha ki mil jaiyega aur unhone mere liye [protected] block kar diya, meine phir unse pocha ki mil jayega na, aur iskelie kuch extra to nahi dena padega to unhone kaha nahii sir sirf apko 250 rupee dene hai, iske alawa kuch nahi dena aur no apko hi milega humne apke naam par block kar diya hai aur next day activate ho jayega meine kaha dhik hai to unhone apna executive bheja jise meine apna photo id diya aur 250 rupee diye, aur usese bhi pucha ki mujhe aisa commit kara gaya hai ek bar phir se confirm kar lo to usne kaha ki nahi sir agar bola hai to mil jayega meine uska id proof ka copy liya aur ek letter per sign karvaya jisme sari communication mention hai aur uske sign bhi hai .uske jane ke baad dusre din evening ko phone aya ki sir aap no. activate kyon nahi kara rehe, to meine kaha sir aap ki taraf se koi call nahi aya aur mein apke no. per phone kar raha tha to call not allowed aa raha tha, anyways meine kaha ki mujhe wo hi no chaiye jo apne mujhe commit kiya tha to unone kaha sir wo kisi aur ne book kara liya, meine kaha ki meine apse 10 times pocha tha fhir bhi kaha mil jayega ab aap kaha rahe hai koi aur no le lo, meine kaha mujhe last mein 4 times zero chaiye to unohene kaha ki usme kya sona chandi latka hua hai aur bahut battamiji se baat ki.



Mein proof ke toor par



Letter



Bill receipt



Sim no



Executive photo id



Ka scan copy bhej raha hoon.



Ab aap logo se meri request hai ki mujhe insaaf dulao aur is jhoot bolna, dhoka dena, mentally torcher karna, time waste karna, sabko band karwao stick action le kar.









Warm Regards,



Vinod Goel

<mailto:vinod.[protected]@hotmail.com> vinod.[protected]@hotmail.com

[protected]











_____



So many new options, so little time. Windows <http://www.microsoft.com/india/windows/windowslive/messenger.aspx> Live Messenger.





*DISCLAIMER*

This message and any files or documents attached are confidential and may also be legally privileged or protected by other legel rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you - Vodafone Essar. Please also note that transmission cannot be guaranteed to be secure or error-free.







_____



The new Windows Live Messenger. You <http://www.microsoft.com/india/windows/windowslive/messenger.aspx> don’t want to miss this.





*DISCLAIMER*

This message and any files or documents attached are confidential and may also be legally privileged or protected by other legel rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you - Vodafone Essar. Please also note that transmission cannot be guaranteed to be secure or error-free.







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*DISCLAIMER*
This message and any files or documents attached are confidential and may also be legally privileged or protected by other legel rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you - Vodafone Essar. Please also note that transmission cannot be guaranteed to be secure or

This is in regards to a company owned company paid number [protected] sim number [protected] name of the company is McCANN ERICKSON, I was promised that this number will be activated today evening (26/06/09) as the paperwork was submitted yesterday but there is no response from the same from our point of contact RAKESH RANJAN.

More over RAKESH is unhelpful, rude and does not know how to talk to a corporate client.

complaint against vodafone
SIR,
I HAVE VODAFONE MOBILE CONNECTION. MY MOBILE NO IS [protected].ON 11TH OCT NIGHT, BALANCE AMOUNT IN MY MOBILE WAS APP 175/-RS, BUT ON 12TH MORNING IT WAS SHOWING -14/-RS.WHEN I CONTACTED VODAFONE ESECUTIVE, I WAS TOLD TO WAIT FOR 24 HRS & IT WILL BE RECTIFIED, AFTER 24HRS, WHEN AGAIN I CALLED, I WAS AGAIN ASKED TO WAIT, THIRD TIME, I WAS TOLD THAT I HAVE USED INTERNET & HAVE DOWNLOADED SOME IMAGES. I SWEAR THEM THAT I HAVE NOT USED INTERNET, AS I HAVE LAPTOP WITH UNLIMITED BROADBAND CONNECTION & HAVE BLUETOTH IN BOTH MY LAPTOP & MOBILE, HE DISCONNECTED THE CALL, BY SAYING, U HAVE TO PAY THIS & IN FUTURE, U WILL NOT GO THROUGH THIS PROBLEM.
SIR, THE MATTER HERE IS NOT OF 200 BUCKS, BUT THE WAY THESE COMPANIES TAKE THEIR CUSTOMERS FOR GRANTED. WE REQUEST YOU TO TAKE SOME STRICT ACTION AGAINST THIS COMPANY, AS MANY PEOPLE MAY BE SUFFERING WITH SUCH BEHAVIOUR OF THIS COMPANY.HOW CAN THEY DEDUCT MONEY FROM ANYBODY'S ACCOUNT & GIVE USELESS RESONES FOR THE ACT.PLEASE SIR, TAKE SOME ACTION AGAINST THEM & TEACH THEM SOME LESSONS.

THANKING YOU
WITH REGARDS
BISHNU PRASAD PANIGRAHI

I have buy 9 new line of vdafone group card on 18.06.09. i somement all docoment to andromede marketing pvt .ltd sakinaka mumbai 400072 and fax all docoment to [protected] and mail [protected]@andromeda but up know my ilne not start i call all person of andromeda. form today they are not answer my call

wroteR/Sir, With due respect I have to state that I had a Vodafone(formaly Hutch) prepaid connection([protected]) since last 5years. In Nov 2008, my brother tell me about vodafone postpaid, and show me full value 250Plan. In such concern I visited to vodafone store Bulandhshr and talk to Mr. Gurpreet he told me that the 250 is monthly rental and it can be used for Localas well as STD call purpose. Then I think that my monthly usage is about 300then I should go for it. Actually sir I am working in Gr. Noida where I get roaming. After taking that postpaid connection problems just started. I mention my problem faces in last 6months from Vodafone-1. As Mr. Gurpreet explained that Rs. 250/- can be used for Local and STD purpose, I suppose that it may be used in Roaming also, but my Bill comes in which roaming charges were extra.2. My usages goes upto 600 so everymonth they disconnect my number for 10 days and demand extra security.3. After 2 months of approx 600 per months(650 and 629) payment and disconnection everymonth I decided to chenge my plan again to Prepaid, (As TRAI says- you are free to chqange your plan anytime and noone can bound you to stay in same plan) but they says4-6week time for it, but no result everytime I call customer care a new date has been given to me. but never my problem has been resolved.4. In the bill generated on 18th May the amount was 518 while I had used only my local and STD usage of 111only while I got 250 free per month, the reason was that I only can know unbilled amount but cann't know the roaming and local+STD used amount, because of which I gave extra payment in my Bill.5. Next problem was also from 18th May bill, as I got 5-ISD calls as Thankyou card(were valid from 18th April for one month) and used 3 of them on 3rd may but in my 18th May bill the call charges of Rs. 27/- of 3-ISD calls was also included. 6. I also got offer on 2nd may that if I make 10STD calls that day then I got next 10STD calls free till 9th may, but in my 18th may bill that amount was also added.7. On the basis of above problems of 18th may bill, and after a long discussion and no satesfactory answer from Customer care I decided to I ask Vodafone to Either change my connection from postpaid to prepaid otherwise disconnect my number then they disconnect my number on 25th may 2009.8. After that I visit to Vodafon store they said "we will change ur number to prepaid but it'll take 45 days, but now nothing can happen because you disconnected." the I giver reference to many requestes of mine of past then they quite and not give any satesfactory answer.9. I visited that day for Payment of 18th May bill, and ask them to resolve problem related to extra charges of ISD and STD calls but they said we had entered your request and will resolved in future and you get a new bill then you pay it.10. On 21st June Mr. Kuldeep Saxena from Meerut zone call on my alternate number-[protected] and wish to meet me, I meet him at my home, He came with a Bill of Rs, 652/- which include late charges+last bill amount(including free usage of ISD and STD calls)+usage upto 25th may. Then I again download my bill form vodafone and shaow him the bill and request to resolve before I pay. Then he talked to his Head and after a long discussion he said matter will be final at Rs. 400/-. I paid him the money and wish that my bill will be fully paid. But still the remaining payment is in my account and Mr. Kuleep Saxena denied that he ever said for waived off in the bill. While all the talk was before my all family members.11. Mr. Kuldeep Saxena also offer me the Zero rental plan, of without caller ID(especially for me as company plan include charges) charge if I reactivate my numer, but I said I have not the SIM card, he offer a free SIM card also then my brother said that SIM card is on him and ask me to reactivate as he is requesting. Then I reactivate the number.12. Mr Kuldeep activate my number on older SIM, and said New plan will be activated. but number activated in older 250plan, then I request to change it as I sow my plan details in MY Vodafone account. At last my plan changed to zero rental on 25th June, and they don't give me free caller ID, as Mr. Kuldeep offered me, instead of that they disconnect caller ID.13. Latest problem is that my outgoing are active from that number but incoming is banned till now, as it says "Dilled number is temporalyly out of service" I had again and again called vodafone but problem doesn't resolve.Sir, these were few of a lot problems with vodafone. And I seeks for the resolution from you otherwise I have to go consumer forum.RegardsManish KaushikMohankutiNear Pashu Paith Maidan, BulandshahrUttarPradesh

sir,

since more than one month vodafone promotion company send me mail.
His mail was follows...

1. Your E-mail .has won £950, 000.00 (British Pounds) in the vodafone promo 2009, please contact: [protected]@8u8.com.

2.
64 Newman Street,
London,
United Kingdom.
Postal/Zip Code, W1T 3EF
Tell: +[protected]

Dear Winner,


Good to hear from you regarding the VODAFONE AWARD PROMOTION. My names are Mr.Spencer Williams I am the Cash officer assigned to winners on the emails sweepstake.



In line with the commemorating event marking our 22nd anniversary we rolled out over £28, 500.000.00 (Twenty eight Million and Five Hundrend Great British Pounds) for our 22nd Anniversary Draws. All participants were selected through a computer ballot system drawn from 25, 000 company emails providers, and 30, 000, 000 individual emails from the 45 emails providers networks from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in Britain, London

This promotion is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promotion is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to fill and send the claims form below:
SECTION A

First Name:...
Middle Name:...
Last Name:...
Gender:...
Year Of Birth:...
Marital Status:...
Nationality:...
National Id Card NO:...
Occupation:...
Mobile phone No:...
House Phone No:...
Fax No:...


NOTE: YOU ARE TO FILL THE VERIFICATION FORM AND SUBMIT ALONGSIDE A SCAN COPY OF AND MEANS OF YOUR IDENTITY .

AWAIT YOUR FILLED FORM FOR CLAIMS PROCESSING AND PAYMENT.



DECLARATION:

I...HEREBY DECLARE THAT THE ABOVE DATA ARE TRUE. IN CASE OF ANY UNFORSEEN CIRCUMSTANCE, MY NEXT OF KIN HAS THE RIGHT TO CLAIM MY TOTAL WINNINGS.(SUPER STANDARD AGENT) SHALL ACT AS MY AGENT IN FACILITATING THE TRANSFER OF THE TOTAL FUND TO ME.
DATE:...
========================================================
This email and its attachments are confidential and intended for the exclusive use of the addressee(s).This email and its attachments may also be privileged or protected by legal rules. If you have received this by mistake please let us know by reply immediately and/or destroy the email and its attachments without reading, copying or forwarding the contents.

3.

VODAFONE web / Email usage Campaign
Vodafone Online Promotions
United Kingdom

Tell: +[protected]



Dear Ashok Pawar



This is to inform you that you have been officially cleared for payment by the Verifications /Logistic Department, via the International Bank Draft, at the headquarters of the Vodafone Promotion. The original copy of this certificate, together with a covering document (Money Laundering protection and Letter of Affidavit for Claims) British government stating that the money was obtained legally through their National Lottery Promotion organizers, your winnings will be delivered to you through Bank Draft .by a Bank Oficer within the next 24 hours he will be in your home country ( India ) his name is Sr. Diplomat James Morgan.You are thereby notified that you would be called by our delivery diplomatic agent as soon as he gets to your country.



The Vodafone Promotion has reached a decision from headquarters that any double claim discovered by the Lottery Board will result to the canceling of that particular winning, making a loss for both the double claimer and the real winner, as it is taken that the real winner was the informer to the double claimer about the lottery. So you are hereby strongly advised once more to keep your information strictly confidential until you claim your prize.



Warm Regards,
Yours sincerely,
Mr.Spencer Williams . Tell: +[protected]
========================================================
This email and its attachments are confidential and intended for the exclusive use of the addressee(s).This email and its attachments may also be privileged or protected by legal rules. If you have received this by mistake please let us know by reply immediately and/or destroy the email and its attachments without reading, copying or forwarding the contents.

4.
I REPRESENT VODAFONE PROMOTION, I ARRIVED IN INDIA FOR YOUR DELIVERY.

Attn:Ashok Pawar,


Gooday to you, I have arrived at the Indira Ghandi International Airport in New Delhi today with your Parcel/Consignment from the VODAFONE PROMOTION UNITED KINGDOM, and your name stood as the BENEFICIARY, I wish to bring to your notice a clearer explanation on the modalities to effecting the onward release of your diplomatic packages to you.

In consonance with the India Govt policies in this regard, be aware that you shall bear all Financial obligation related to clearing of your Parcel/Consignment.
Note that all consignments/percel rated to sensitive nature with diplomatic insurance as yours, are kept in the India bonded warehouse for utmost safety and in strict compliance with the stipulations of the India immigration task force.

We are expected to make application to them for the clearance of your parcel to ensure that all paperwork get to their various desks before the release of you Parcel/consignment.

That is why there is the need for the Clearing charges/Registration to be paid by you the beneficiary.

Based on these, you are required to make remittance of the Clearing charges to the Customs which is GBP 400.00(Four Hundred Great Britain Pounds)Equivalent 31, 838 INR.and a scanned copy of your identity sent to us for our records purpose.

Indicate when the Payment will be available for us to give you payment instructions from the clearing agent were you are going to deposit money, all you need to do is to scan to me the payment slip as an evidence to enable me make the clearance before leaving to your address as stated.
I expects your response/call immediately.

Regards,

James Morgan(Assigned Diplomatic Agent)
Tel: [protected]

Dear Sir/Madam,

My mobile number is [protected]. In the month of May i have been billed Rs.6314 for GPRS usage while i was in Europe. On earlier occasions when i was in Europe i have never been billed so much. When i asked the call center for details of my GPRS usage and why i have been billed so much, the answer i get is 'Sir, we do not have any details. You will have to pay for this'.

Instead of solving my problem and giving me details, Vodafone has blocked my calls. When i called the helpline, their supervisor (Ms.Vasanti) kept me on-hold for almost 25 minutes as she wanted to check the details with their backend. Since i did not get any response i hung up the phone. Its been more than an hour and noone from Vodafone has bothered to call me back and resolve my queries.

During my conversations with the call center executives it has been told to me that i can disconnect the service if i wish! In this world of cut-throat competition, Vodafone is more than happy to let go off a customer!! What is more surprising is that Vodafone spends crores of Rupees to promote a service called 'Happy to Help'!

I would like to file a consumer case against Vodafone for such an unprofessional behaviour and causing mental harassment to me. Kindly advise me on how to take this forward.

I look forward to a positive response.

Thanking You,

Mohit Sahni

Hi,
This is D.D Sekhar. Iam having Post paid Connection with phone No. is [protected].In the aprial month i requested the staff of Panjagutta Vodafone store to change my address .They said me that in the next month bill, you will get the New address bill.After one month i had again given complaint near HimayatNagar Vodafone Store, He said the next month your bill will be received.The complaint date is 22-may-2009.But till now i had not received my bill today. 2 or 3 days back one girl named Sudha from Vodafone Store, Varun Towers, Begumpet has called me to pay the bill, then i told her that i had not received the bill.she said that she will send the bill with in 2 days. So once again iam giving written complaint please send me the bill (Hard Copy) to my changed address soon.Untill i receive the Bill statement to my address, iam supposed to pay the Bill & i was not responsible to the Late fee.

With regards,
D.D Sekhar

Facts of the Case

1. I am having Vodafone number [protected] since it was Command and then rechristened to Hutch and then Vodafone for about 9 years. Prior to that I had [protected] since 1996 or so.
2. I am faithful and loyal customer of Vodafone
3. There is no delay payment since inception except on one or two occasion because of me on Holiday / Tour out of Calcutta.
4. During my tenure I have changed plans several time on the advise of Customer Care Executive. Ofcouse, decision to change was always mine.
5. On October 27, 2007 I changed to Present plan ? Plan 2499 of Vodafone where in following facilities was offered to me, also mentioned in the mail annexed herewith name :?Change of Plan ? [protected]? in the attachment.
?On discussion with Ms.Neha, your Customer Care Executive, I request to change my present plan to Rs.2, 4499/- plan where I have been offered all value added services free like 4000 minutes local call free to any phone M+LL, 2000 minutes free for STD to all phones M+LL, 5000 SMS free to any place in India besides all other value added service available at your end free like itemised billing, CLIP, Voice Mail, GPRS including surfing charges, missed call alerts etc. etc. I THEREFORE REQUEST YOU TO CHANGE MY PLAN IMMEDIATELY AND ALSO ENSURE THAT NO EXTRA BILLING IS CHARGED TO ME FOR SUCH CHANGEOVER. I AM DOING CHANGE OVER FOR REDUCING THE BILL AND NOT FOR INCREASING THE BILL. ?
6. At the time of opting this plan, I was given clear understanding that I will be charged at normal rate for any usage beyond 4000 minutes local call, 1000 minutes of STD Calls and 5000 SMS.
7. I was also informed that all value added services like Itemised Billing, CLIP, Voice Mail, GPRS surfing charges, Missed Call alerts etc. etc. will be free of charges to me.
8. All on a sudden, one day I got SMS that all concall charges will be charged at normal rates and I started receiving the bills for concall charges.
9. On my representation that Company can not suo moto make any changes in the plan which affects me financially adversely to me, besides the fact that any concall charges minutes utilization is well within overall limit of local 4000 minutes and STD 1000 minutes, Company reversed all charges.
10. However billing with concall charges continued and consistently I made them my stand clear that I should not be billed this charges which initially I was assured that matter will be looked into and later on I was told that they have made policy decision to charge concall charges at normal rates for every one.
11. I repeatedly informed them about my non acceptance of these charges by mail, verbal communications as well as SMS and gave them option to disconnect my connection if they don?t agree to my viewpoint, but I am not going to pay concall charges.
12. Now they have taken decision that they will continue to charge the concall charges and also If I don?t pay the dues then they will terminate my connection.

Query

13. I have specific query that the minutes utilized with two persons on concall will be treated as local minutes utilization or not?. E.g. If I talk 4 minutes with Mr. A & Mr. B in concall, will the 8 minutes (adding two times four minutes) will be treated as local minutes or not?.
14. Besides If Mr. A has made me a call ( I am recipient of the call) and I am making call to Mr. B and making conference with A & B for four minutes . How many minutes will be treated as local minutes and whether this call will be treated as Con Call.

I request you to kindly look in the matter and ensure that justice prevails and loyal customer like me are not harassed. It is not a matter of 100 to 200 rupees per month for payment of concall charges per month, which I can easily afford as in the past I had paid Rs.4000/- or even more per month for a long period. It is a matter of principle and ethics. Such a large multinational corporation can not dictate any terms as per their whim retrospectively in utter disregards to the promises made ? suo moto. If they decide, it should be for new customers taking such plan from the date decision is taken and making Customer aware of implication of this decision.

I am also attaching last mail received from Vodafone for your perusal and decision.

Rest of the in between mail / corrspondance etc. will be produced before you in case need arises.

Prayer

In the mean time I pray before your goodself to direct the Company not to disconnect / terminate my connection till
1) decision is taken from your end and
2) reply to my query mentioned above is given in this matter,
under intimation to me.

With regards
Ashok K.V.Shah

I have sent this mail to Ms. Dola - nodal officer, who has declined to do any thing in the matter citing TRAI Guideline.

I request you to kindly let me know, where I stand in the matter.

Hi,

I have relocated from Bangalore to Hyderabad so I want to surrender my vodafone postpaid connection.
My number is [protected].

Can I transfer the number to my sister in law who will be studying from Bangalore.

Please help me out.

Regards,
Atoshi Chakraborty
[protected]

Respected Sir,
I am Bagga Singh From Sirsa ( Haryana ) I have a mobile connection of Vodafone compeny.My mobile number is [protected] ( 29 may 2009) on 3 pm. I was call with customercare Number [protected] of mohali about recharge coupon. After call on customer care i received a sms ' i[censored] satasfied this customercare write yes/No.and send it 6789.
I wrote 'No' and send it 6789. After 5 minuts I received an abused sms on my Mobile from customercare ([protected]) is given below:-

''Saale+kute no likh kar kyun bheja ab tera no band"

I call on customercare's senior officer about this but he ignor this matter.

Sir, plz tell me what can i do against vodafone costomercare by consumercourt.


Bagga Singh
Jr. Sub-Editor Sachkahoon. Newspaper from Sirsa
[protected][protected][protected]
Shah Satnampura Room No.C-26
Near Dera Sacha Sauda, Sirsa
M.[protected]

It is very unfortunate to write this kind of a feedback from an old Vodafone customer. Vodafone has launched a very cheap way of earning money. This scheme is called Vodafone Tuesdays. They display good offers on their site and ask customers to call. When you call them, these offers are never displayed for you to select. As a result paying them 3 rupees a min raises your bill to the amount of minutes you wait for your offer to be said out during the call. Read out more to know what happend with me.

I met Vodafone guys (at DLF Cybergreens Gurgaon) at a kiosk set by for promoting Vodafone Tuesdays offers. I registered myself with them and also asked them for the process. They asked me to call a number 56777 and look for available offers. I wanted to have food offers from Pizza hut, Dominos or KFC. I dialled the number and waited for good odd 30 mins for any of the above said offers but when none of them appeared, I disconnected. The only point I have to say is that how come Vodafone site displayed all these offers when they were never offered during 30 mins of call. Either the site was not updated or the software that gives these offers was not in sync with your vodaphone site.

I must say that this was a very cheap way of duping thecustomers. Hope some one hears me out and refunds my money.

On top of that below was a stupid mail responded by customer care:

Dear Mr. Bachhal,

Thank you for your e-mail dated 23/06/09 regarding the call charges clarification on your Vodafone mobile number 9999XXXXX..

We sincerely regret the inconvenience caused to you.

We would like to inform you that the call charges on 56777 is 3Rs./min for your Vodafone number. We regret for mispresented information. Hence, we would not be able to reverse the charges for the same.

Looking forward to providing you with the best of our services at all times.

We hope, we have been able to resolve your concern to your satisfaction. In case you need further assistance please do call or email us we will do our best to help you.


Happy to help,

Devendra Singh

Vodafone Care
[protected][protected][protected][protected]
Its realy funny to see that vodafone has real dumb customer care that do not apply there brain before responding. The guy admits that there was a misrepresentation of information but says "Hence we will not be able to refund..." ...
Please do not use this offer and stay safe...