[Resolved]  Vodafone — Talk plan changed without my permission / acknowledgement

I have accenture 299 plan and as an employee I pay the bill not the organization. My talk plan was changed by Vodafone without any formal communication from Accenture to accenture 249.

The change in plan has escalated my bill amount more than 4 times. I use to get bill between Rs. 700 to 1000 and after change in talk plan it has escalated to greater than Rs. 3600/- This is certainly not acceptable to me. With reference to this I have marked email to corporate.[protected]@vodafone.com and resolution not received. The call center says that they cant help as its corporate connection. The call center team doesnot have any idea and their product / policy related information is extremely poor.

The vodafone customer care executives misguided me and laugh on the call. Employees like Tariq Uddind make mockery of the customers. This is the 2nd time I have complained about this agent and nothing has improved about this agent.

One customer service agent, Prakash Shah says that its a default change which may have happened and then after few days I do a followup call and talk to a Supervisor, Riyaz Jaria said he had given incorrect information. Prakash Shah confirmed that one of their TL - Nasim Khan would call back as I wanted to complaint about the product knowledge and the way my issue was being handled and was promised callback in 2hrs time and till date no callback is received by me. Reference # given to me was[protected]

Spoke to Agent called Austin Fernandes and he says my relationship manager requested change of my talk plan on behalf of me. Asked her name and contact no. and the information provided was: Relationship Manager Name: Reshma Shownkeen's and contact no. provided was [protected]. When I called the contact no I get to know, Reshma has left the organization for more than a year and changes are made on 11th Sep 09. How can someone change the plan when she is not with the organization?

Prayag Saroj, another customer service agent at Vodafone call center tells me that my relationship manager had sent talk plan change request on 17th Sep 09. How can someone send email on 17th Sep 09 when the changes are already done on 11th Sep 09?

The Supervisor, Riyaz Jaria tells me clearly he cant do anything about this and he aint willing to help me. When I give him lessons on customer service and way to treat customers he agrees to share name of current relationship manager but doesnot share email id and contact nos. He also gives no. of authorised signatory for vodafone based out at accenture office and I am going to call him tomorrow to check on it.

I dont know how this will close but I want resolution to this issue. I wont pay my current bill as the talk plan was changed without my consent. If as a customer I pay the bill I should be deciding what should be my plan. How can accenture or vodafone change a plan when they are not going to pay for it? How can employees be kept unaware and automatically change the plan on any account? I will pay Vodafone only if my bill is calculated as per my original plan i.e. Accenture 299 plan.

I wont pay a single penny to vodafone for change in plan. This is unethical on vodafone's side to change the plan. I can very well decided for myself what is important for me.