[Resolved] Vodafone — Harrasment caused by Vodafone in connection to conversion of post-paid to pre-paid connection
With lots of grudge against Vodafone Essar East Limited Company I am writing this letter to you .Myself Ajay Baptist residing at 80 D Elliot Rd, Kolkata-16 was customer of Vodafone.As for a change I converted my pre-paid number (i.e. [protected]) to post paid .During the conversion , i was assured by their customer care executives(Mintu Park Branch) that if any time i need to change the connection again to pre-paid,it will be done,along with this scheme i took another post- paid connection (i.e [protected]).
Due to issues that started for late payments , i went personally to their Vodafone shop (9th of Aug 2007)cleared all my bills and asked them to convert both my numbers to pre-paid .Mr.Suman Bhowmick(the executive whom i spoke to ) told us to write an application as a formality for the above said request and promised me to do this conversion within 3-4 working days.
I waited for calls ,but all was in vain !I gave them calls but as usual they rejected calls . After two weeks I went to the shop again , Ms. Benish apologised for the inconvenience caused and told me that within 5-6 working days a call will come and i will be given the date and timing for the conversion of post-paid to pre-paid.Again they lied me , no such calls came from their side,but they went on sending bills to our home address adding due payments .
After long time (3rd October'07)again i got a call from the Vodafone Company Head Office where they told that i can come to their Minto Park shop within 2 hrs of time with Rs. 200 /-(per pre-paid connection) as well as the pending amount of the two mobile connection.(for no. [protected] the amount was Rs. 650 and for no. [protected] the amount was Rs. 876/-) till 31st August (which according to them i was supposed to pay )and speak to Mr. Suman Bhowmick whom they have send a mail to convert the connections. I went there but , Mr. Bhowmick told he did not recieve any sort of mails from his Head Office. That very day I went to the Head Office that is in Constantia building (11,Dr.U.N Brahamachari Street , Kolkata-17 and spoke to their Area Sales Manager Mr.Ashoke Das.He even listened to my complaint and the mis behavior of his officials.He told not to pay a single penny against the incoming bills ,also gave me a fax number ([protected]) and told to fax our complaint .He assured me that within one weeks time it will be resolved .I followed his advice and wrote a letter too( As a proof i have the photocopy of the wrtten letter as well as the sending report where the status was ok ).Even this high rank officer mis used his post . No settlement letter came from Vodafone company . But ,yes bills came to our home address in which the amounts were raising higher than the actual amount that was told me . Endless number of calls came from the Vodafone harrasing me to pay the bills till date whereas , the connection was disconnected last September '07 and i was told only to pay till 31st of August '07.
Yesterday (March 5th'08) they send me a notice through CITY CIVIL COURT stating to pay an unusual amount of Rs. 4,383/-(total amount of both the numbers ).
This kind o[censored]nruly and illogic behavior is not expected from such a famous Company.
I kindly request you to pay heed to my complaint and take necessary steps against Vodafone Essar East Company for harrasing us unecessarily.
80 D Elliot Rd,
Complaint marked as Resolved Aug 13, 2020