Good AFTERNOON to world's one of the leading telecom company,
Unfortunately, I am one of your loyal customers who has given you an oppurtunity to provide me your services, To start with let me first give me my details:
Mobile Number : [protected]
Data Protection Act (billing Addres : 608, Samata CHS, Beharam baug, Jogeshwari (West), Mumbai 400102, Date Of Birth: 12th January. 1989
My complaint:
I'd firstly like to thank you for the services. However, your recent services has been appauling.
I went to Vodafone Retail Store ( Jogeshwari West) to pay my bill on 25th May 2008, Guess what!!! your cash and chequ machine was not working? Now, since I work in call center (very odd hours) it was 11 pm. where on earth I go to pay my bill? I'd also like to drag your attention to my memos again that I always paid my bill on 25th my due date...
I accept that I missed my bill payment and I could have paid later but I am sure you will agree that this scenario couldn't have taken place had your machines worked. Furthermore, I received calls from collections but as I informed you that I work odd hours I was unable to pay my bills.. I am ready to pay the late fee rather paid my bill if you check the records but can you imagine what sorts of inconvenience I have faced because of this!!!
Today, I went to the store and asked for my bill which I haven't received despite my billing date is 07th of every month and was surprised to find RS. 360 for ISD that to for 9 minutes (which country is that or rather is it on earth or it is MARS, PLUTO or SATURN, I can assure you that I have't made any calls to any destinations (internationally) and I am sure nor in my household. This will be confirmed if you look at my bills from April 2007...
Can you please refund this amount!!! If you look at the memos of my account you will see that my bill has always been around 1200, and this 360 is an derisory for me but it's the matter of priciples, it is the matter of right and wrong..
Further, when I paid my bill (exc the 360) and told your advisor to reconnect my services she says (Jenny at your Vodafone Store Jogeshwari (W)) it wil take 3 working days.. I acept process bit... I paid my bill by credit card and asked her to cancel my account.. she says "OK, since you have an corporate account you need to email us or write a letter? My question is, Do you teach your advisors EMPATHY!!!, how to interact with customers also do you want my custom or not? Rather than just saying OK sir cancel your account she could have alteast asked me why??????????
Also, I have left Zenta (my corporate plan belongs to them) long back and I also informed you but at that time you said its no problem sir, that is fine and now you say you need a letter from them to cancel my account? Why did you not say me before and now I can't go to Zenta to get the letter... your advisor says it not on the account? Are your advisors GOD that they can't make mistakes by not putting notes.. May be the advisor who told me that "Not to worry sir that doen't matter if you change the name Zenta" was a new advisor and didn't put a note by thinking that this is just a small query or may be he/she forgot to out as a human tendency???? If you say that they can't that means that I am telling lie to you?? Come On for getting the letter?
my final questions are?
1 WILL YOU REFUND ME THE ISD CALLS RATES
2 DO TEACH YOUR ADVISORS CUSTOMER RELATION SKILLS RATHER THAN PROCESS, PROCESS, AND PROCESS
3 DO YOU WANT MY CUSTOM
AND IF NOT CAN'T I CANCEL WITHOUT THE LETTER WHICH I ANY WHICH WAYS I'LL BE UNABLE TO GET
4 WHAT ACTIONS WILL YOU TAKE FOR THE INCONVENIENCE CAUSED TO ME . Please don't say me that this will be a feed back and it will be dealt internally?
I am not saying to SUE Jenny even she is human being but what about my emotions and inconveniece.
Boss, in India there are lot of telecom companies and I can go anywhere but I have been loyal to Vodafone and its time for Vodafone to show what they can do to retain me... The thing which makes other telecom providers different each other is not the plans and network coverage which they provide but it is the customer service... Please reply within the next 72 hours to my email address [protected]@yahoo.com
Have a great SUNDAY ahead!!!
Your very unhappy customer
DIWAKAR
in may 2009 i visited maadi branch to change my line to peronal and to change the mode of payment to credit card. all requirements were fullfilled and confimred to me that all has been done.
after 5 month, in november 09, and to my astonishment, voodaphone deactivated my line due to unpayment, and without prior communication.
i visited the branch and discovered that the direct debit did not work due to technical reasons AND that the line is still in teh name of the company and not me!!
the customer service officer - mohamed - did not solve my problem, did not reactivate my line and told me that someone will call me.
that did not happen to date!! i am very dissapointed and i have never complaint before.. but i am because i do consider myself a vodaphone customer and feel that it is my duty to complain and make aware that there is a problem with the customer service - which was not, never, the case before.
my phone number is [protected].