Vodafone India Complaints & Reviews

Hi,
I had taken a 3g plan for 650rs which was giving 2GB data. After using the plan for some 15 days i tried to know the remaining data balance for my plan because i thought i am overusing it and then charges are more if i exceed 2GB limit. I called vodafone Customer care 6 times all the time they said "Dont worry" "you will get an sms when u u use 80% of data and one sms when u use 100% of data" but still i was not convinced and was calling customer care and they said they are forwarding my request to "Seniors" and they will email me but nobody contacted me. I tried *111# which was giving "No 3G plan activated on this number". Also one relationship manager from vodafone called me and took my request but i did not receive any response.
And my fear came true, i received a bill of rs 3329rs because my 2GB limit was cross. Why your customer care people kept on saying "Dont worry" when they were not sure about me getting the sms?
I have gone through lot of frustration because whenever i called customer care i need to explain the situation to them everytime. I could have closed the plan if i knew that my data limit is over. I am not willing to pay a single penny for such a bad service of Vodafone.

Another complaint is - as above thing happened i put a request to close 650rs plan for april month and activate 850rs plan. But *111# is still showing 650rs plan is activated and no details abt 850rs plan. Today I put a request to close even that 850rs plan but *111# is still showing 650rs plan and remaining balance is 617MB.When i called customer care they said "Dont worry" its technical error. I asked them to transfer my call to any of their seniors they kept me on long hold and nobody responded. My experience with vodafone Customer care is they dont know anything and just talk meaningless.
I will be closing this number.

why should i pay for vodafone customer care's mistakes?

Thanks for your bad service.

Hi,

My problem is

I had discussion with Vodafone Customer Care executive regarding bill payment and they told me to pay final settlement amount Rs 850 which i did and got the commitment that my no will be disconnected ( as it was disconnected that time) this was cleared in Dec 2011.

After 2 months from feb 12 i again getting call for bill payment and they are threatening me to send a notice and saying pay final settlement now the number will be disconnected how can i believe them now as my previous commitment was not kept true.

Importantly i havent used my number all the charges are accumulated because of rental.
Please help me what can i do now i m really feeling uncomfortable ????

dear vadafone care center, i am ursalamerry i have missed some importand mob number from my phone dairy.so i traced my back phone call history so you co oprate to send jan2012 to apral my e mail id [protected]@gmail.com please elook in to urgent required

Due to not being well, today at 10:25 am, I did vodafone online prepaid mobile recharge on mobile no. [protected]. The mobile recharge didn't get successful and the amount of Rs 222 was deducted from my ICICI account no.[protected].

My Transaction ID is MICI[protected]
Payment Ref. No. prodcit9880315

When I contacted the customer care service for the same at 10:31 am, their representative Mr. Naveet told me that I will get balance withing 4 hours. After waiting for more than 5 hours, when again I called Vodafone Customer Care Service at 2:19 pm, their representative MR. Sunil Kumar told me that online recharge is not being done and my money will be refunded within 7 working days. When I asked him to transfer the call to his supervisor, my phone line was cut.

My question is if their online recharge was not working, why there was no communication on site through highlighter or scrolling message? Why they accepted the payment?

Due to not being well, I did online recharge but rather getting my mobile recharged, I got mentally harassed by them. Now I want proper explanation from the Vodafone Company side and compensation on this matter.

Kindly take the matter seriously and do the needful.

Regards
Ritesh Kumar
Mobile no. [protected]

Hello Team,

Please be informed that under portability i got converted my phone from aircel to Vodaphone( [protected]) from south ex part-1 vodaphone store last year. I submitted the documents that very day and my number worked fine for 15 days and i got a message saying that your number will be barred submit the documents at vodaphone stored and within 2 hours my vodaphone number services were terminated.
I went again on vodaphone store and submit my documents to ms kavita ([protected]) saying if ANY ISSUE IN FUTURE MAY CONTACT HER.
My number was working fine from last year but suddenly i got following messages yesterday..
''Outgoing calls on your Vodafone phone will be barred due to non submission of documents. Pls submit your documents in 48hr to avoid Outgoing Services.''
Within 2 hours my outgoing services were barred while it was 8'o clock in the night and i called for times customer care number and all were liers said they will arrange a call back but no body did and also said that the have lost my documents (such a poor database). And in the later late night very day my outgoing and incoming both were barred. I missed my office and all important calls due to which got loss of 50000.
I just wanted to request please take a action against vodafone store based in south ex they befool people and as already i have submitted my documents last year y shud again face all the troubles..?
please help.

Please contact me on [protected].

Hi,

Today morning i got a missed call from International number [protected] at 10:43am on 17th Apr 2012 and when i searched under ISD code, i found that the number is from Pakistan as it starts from 0092. I dont know anyone from there so please see how come i received a call. the call got disconnected just after 2 ring.

I saw in consumer forum that in the past people used to receive calls for prize money and all and recently one of the known person also received ISD call with same code.

thanks.

I have made a payment of Rs.60/- on 13/04/2012 for recharging my Vodafone mobile[protected] . But till date talk time is not credited to my mobile acount.
Please take necessary action and arrange to credit the balance to my mobile or reverse the payment to my ICICI A/c.

The details of my payment is as follows:

Biller Details
PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051



Customer Details
[protected]
Payment Details
Payment Id [protected]

Amount (Rs) INR 60.00
Date of Payment 13/04/2012
Debit Account[protected]
Payment Status Success
Payment Remarks

regards,
Ramesh Mukherjee
ramesh.[protected]@adityabirla.com
[protected]

ALL VODAFONE EMPLOYEES IN SHESHADRIPURAM BRANCH ARE USELESS FELLOWS, NOT HAVING MINIMUM KNOWLEDGE OF 10TH CLASS STUDENT.
THEY ARE USELESS , BLOODY

I WENT THERE TO TAKE A PREPAID SIM AND ASKED THEM ABOUT OFFER, I WENT TWICE BUT WRONG INFORMATION
THERE IS A USELESS FELLOWS SITTING ON THE LEFT SIDE FROM THE ENTRANCE

I CHECKED IN VODAFONE WEBSITE IN THREE MINS THEN I GOT TO KNOW ABOUT THE PLAN AND
AMT DETAILS AND VALIDITY ARE COMPLETELY WRONG TOLD BY THEM THOUGH I WENT TWICE
TO SHESHADRIPURAM

Hi,

I have purchased Rs 50 Vodafone Mobile Recharge Card but the Secret Number got damaged after scratch. The serial number of the card is[protected]. Please send the secret number as soon as possible to my mail (shanavas.[protected]@gmail.com) or my mobile number ([protected]).

Thanking You,

Shaan

Dear sir,
Greetings of the day
I am Mr. Vaibhav Vishnu Bhor resident of pune . I purchased Vodafone CDMA based NETCRUISE PREPAID([protected]) on 2ND APRIL 2012 from Vodafone Stgore Paud Road ,Kothrud, Pune 411038. Device started working on 9th April 2012. again it stopped working since 12th April 2012. idid repeated complaints about this issue to the same vodafone store and the executive of the above mentioned store always say that the device will be activated witihn on hour time but it is not activated yet
i purchased the device to keep internet connectivity at home with my mother who is always ill, i repeatedly told the customer service executive about my problem but till now no action is taken
i here y request you to please look into the matter and do the needfull
regards
vaibhav bhor
VODAFONE NETCRUISE NO:- [protected]
MY MOILE NUMBER :- [protected]
[protected]

I activated GPRS plan around march 17 for 1 month by paying 95 Rs So this facility should be available till April 17 but in between i activated 3G plan for 1 day by paying 28RS,after one day my GPRS plan should resume but unfortunately GPRS validity expired.(ph no [protected])

sir ,i have missed some no in my phone memary.i think be checked back three month in coming calls i traced want no so what a process they my problam

my vodafone sim was cracked.i went to vodafone office, and complaint for it,they noticed my number and said we haven't this series no. yet so come tomorrow.10 days are gone, but i haven't get the sim.now what i have to do

I had recently recharged online to my prepaid account. I availed the offer for Rs. 250 recharge where I got the Rs. 50 ebay coupon. At the time of recharge, no terms and conditions were specified on the usage limitations of the Rs. 50 ebay coupon. However, when I tried to use the coupon, ebay rejected to give me the Rs. 50 discount becaure the order was less than Rs. 500. There was no such condition that was specified by Vodafone at the time when I was making a choice between the recharge amounts of Rs. 250 vs Rs. 222. Now, I feet that Vodafone is cheating people by not disclosing the terms and conditions before and hence increasing the recharge value of the customer by offering coupons which customer would definitely would not use. I raised a complaint with Vodafone's customer service and nodal officers but answers were not satifactory. Whom should I raise a complaint to regarding this Vodafone fraud and malpractices that are happening?

hello!

its really disappointing when i inform you that vodafone has deducted rs 30 from my main balance without informing me.
there was a pack which was activated on my account and had finished on 8th of april.
i had not submitted any request for auto renewal. and on the top of it even after deducting the amount they did not inform me
about the same and when i requested them to refund my money since i did not have any information regarding that so they
said we dont refund money.
this is absolutely not acceptable because of lack of information i got a new pack and was at loss with both.

kindly look into the matter and help me out because of this auto renewal every month i will loose same and the company would say that its auto renewal process. and will deduct money twice for similar pack.

regards
apoorwa
[protected]

Dear Sir,

My name is N Syamala Rao, Mobile No. [protected]. I am using Samsung Star 3 (S5222).

I did not give any request for internet activation, but it was activated and some amount deducted.
However, I opened internet for checking it shows "service not available" there is no service How I am browsing internet.
Please deactive internet and add deducted amount as recharge

I have recently done MNP (mobile number portability) to Vodafone from Airtel and I had been a customer for Airtel for 5 Years however this kind of harassment never happened to me. I think i have made the worst decision of my life wherein i have switched to Vodafone. I called Vodafone customer care to activate my 3G data plan for 650 and then had to call them 3 more time to get the service finally activated. Then i lost my unfortunately lost my iPhone and had to get the 3G data plan deactivated BUT these guys are hungry of money and will never deactivate any services. It has been several days when i have been trying to connect with the so called Vodafone care and never get to the customer care. Last week a customer care guy - Deepak ([protected]) called me for a services feedback and i told him my problem. Vodafone customer care people are not at all professional and use abusive language on calls. He told me that i was barred from calling customer care automatically because i called them 5 times in one day.
If I am paying for calling the customer care people then why will I call them uselessly? Vodafone customer care people are destined to make the customer suffer. I also asked him if there is an alternative and I need to get this 650 3G data plan deactivated. He said it is very SIMPLE. Just sms CAN 3G to 111. When I do that I always get a response saying-
YOU ARE CURRENTLY ACTIVE ONA 3G DATA PACK. 3G SERVICE CANNOT BE DEACTIVATED. FOR MORE INFO VISIT: http://m.vodafone.in/3G_service
This is an infinite loop that I am in since last week and i am getting harassed. I am so sad that i left my favorite superb service provider AIRTEL just for cheaper call rate and cheapest service and very cheap Vodafone customer care people are not at all professional, use abusive language on calls and disconnect calls on customers face several times.
My advice to all my friends is Please Please Please never switch to Vodafone as they are providing customers with hell care.
Best Regards,
--Amit Puri
+91.[protected]

Dear Sir,

I have been calling your customer service for the past so many days, but im never satisfied with the customer service. Advisors working with Vodafone does not know the value of there customers. Last Month i went to the Vodafone mini store in nallasopara (w) to activate my BIS on my blackberry phone. The Lady at the vodafone store said that i had to send an sms (ACT399) i was informed that the service will be activated within 4hrs. I waited for 24 hrs, My service was still not activated, i went to the same Vodafone mini store she spoke with someone and said that i will have to pay her RS 399 and she will activate the service through ERecharge.... After she recharged my service got activated within 5 mins. But after few minutes balance of Rs 399 was also deducted, that means for activating BIS for 1 month they deducted my balance twice (RS798)... I called the customer service about 10 times for the refund, but they were asking me to get the refund from the same Vodafone mini store and when i went to the store they said that the customer service has to refund the amount....Finally i gave up... The only reason im not changing my service provider is because of the network

Please find some resolution to my issue and if possible pls email me at [protected]@gmail.com

Thank you,
Sabby

My Netcruise Number is [protected] (Pre-Paid Data Plan), After balance expiry I recharged my netcruise on 9th April, but my services were not activated after complaining to Vodafone customer care. I was told that services will activate after 16 hours, which turned our to be false.

I kept chasing the customer care every day till today 13th April, but my services are still not active and nobody has even answered me the time it will get activated. Rather Customer Care Says that it can activated anytime.

This is ridiculous treatment to customers and clear indication of negligent attitude my vodafone management. I believe they have worst support staff as they dont provide any clarification on any issue.

respected sir ,
i lost my sim from last one month , somebody is misusing it so please block my sim as posible quickly . my sim no. was [protected]( my name is kiran kothiwale, my alternative mob no. is [protected])