[Resolved] Vodafone — Deactivation of value added services
I have recently done MNP (mobile number portability) to Vodafone from Airtel and I had been a customer for Airtel for 5 Years however this kind of harassment never happened to me. I think i have made the worst decision of my life wherein i have switched to Vodafone. I called Vodafone customer care to activate my 3G data plan for 650 and then had to call them 3 more time to get the service finally activated. Then i lost my unfortunately lost my iPhone and had to get the 3G data plan deactivated BUT these guys are hungry of money and will never deactivate any services. It has been several days when i have been trying to connect with the so called Vodafone care and never get to the customer care. Last week a customer care guy - Deepak ([protected]) called me for a services feedback and i told him my problem. Vodafone customer care people are not at all professional and use abusive language on calls. He told me that i was barred from calling customer care automatically because i called them 5 times in one day.
If I am paying for calling the customer care people then why will I call them uselessly? Vodafone customer care people are destined to make the customer suffer. I also asked him if there is an alternative and I need to get this 650 3G data plan deactivated. He said it is very SIMPLE. Just sms CAN 3G to 111. When I do that I always get a response saying-
YOU ARE CURRENTLY ACTIVE ONA 3G DATA PACK. 3G SERVICE CANNOT BE DEACTIVATED. FOR MORE INFO VISIT: http://m.vodafone.in/3G_service
This is an infinite loop that I am in since last week and i am getting harassed. I am so sad that i left my favorite superb service provider AIRTEL just for cheaper call rate and cheapest service and very cheap Vodafone customer care people are not at all professional, use abusive language on calls and disconnect calls on customers face several times.
My advice to all my friends is Please Please Please never switch to Vodafone as they are providing customers with hell care.
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Dec 5, 2016Complaint marked as Resolved
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