Vodafone India Complaints & Reviews

Dear Kanik

I have activated unlimited internet pack on my vodafone postpaid number [protected] on 4/05/11 for my next billing cycle starting the same day. I have also received an activation SMS for the same. After that when I started using the internet my connection stopped. Later on when i confirmed online about my billing details on vodafone website I found out my bill has jumped to 8500 due to net usage. Also my number has been blocked.

Please look into the matter and correct my billing as soon as possible because I have been in serious problem as I am not able to use internet and on the top of that I am not able to dial or receive call. This has caused me a lot of problems.

My current contact number is : [protected]

--
Nitin Bighane
Mobile : [protected]

Dear Sir,




Plz send me the call details of my vodafone prepaid number .The call details should be from 1.may.2011 to 10.may.2011.This prepaid number is on my voter id card and the number is [protected].




Amit Rana
H.no-74,village Mungeshpur post-office Qutabgarh Delhi-110039
Contact no-[protected]
Email [protected]@gmail.com

No Refund of security deposit.
I had been using vodafone postpaid number [protected] since last 2years. After Change my network to Airtel.I change my network january 2011. I deposited a sum of Rs. 500 at the time of connection activation. But after a time span of more than three months I have not received my security deposit of Rs. 500 from Vodafone .

Not able to contact customer care executive using [protected] or 111 or even complaint forum 198
when we press 9 option to talk to executive it comes back to main menu in [protected] and 111
in case of 198 it says can not process at this time.

This is happening all the time.

Vodafone had an issue with GPRS activation between 9th and 17th, April, 2011. I had recharged for 98Rs (Net Booster) on 9th April, 2011. The connection was activated only on 17th April, 2011. But they claim that my net has been activated on 9th itself and are unwilling to check if it was so. The validity according to them expires on 6th may and my browsing after that has been charged at nearly 80Rs, though i still have to close to 1.9MB unused.

A simple look into my net usage records between 9th and 17th will prove that i did not have net access on my mobile during that period. But they will not do that. never refund what has been unfairly taken.

Is there some way to make these people pay for such attrocities?????

To Whomsoever it may concern,
My name is Vishal N.C. and my Vodafone mobile number is: +91-[protected] [Bangalore]
I called the prepaid customer care on the 3rd of May 2011, at 11:30 a.m. to complain that my balance had been reduced without any reason or explanation from Rs. 60 to Rs. 20. I was told that i had been charged for browsing but the day before when i tried to activate the internet browsing package [Vodafone Mobile Connect] it said that i had already subscribed to the service. Only after this confirmation, i started browsing the internet on my mobile. On 3rd May 2011, after a second call to customer care, i received the complaint number and was assured that the problem would be resolved within 24 hours. However after 24 hours, i only received a message stating: “Sorry, Your request for mobile number [protected] could not be resolved. We regret the inconvenience caused.” I immediately tried calling customer care but to no avail.
What sort of reply is this, coming from an international communications company? This is not my first bad experience with vodafone.
Please respond and remedy the situation at the earliest.

Hi,
I, am a new prepaid customer of Vodafone([protected]).They deducted Rs 30 from my account on basis of activation of any service(love guru alerts) which i never opted for..
in spite of repeated calls to there customer care i dint get good response. When i wanted to talk to supervisor no one attended my call n my call was put on hold for a long time n finally disconnected. None of the executive even bother to lodge a complaint and it’s very harassing being customer of such a big telecom company.

and now if i tried calling customer care num 198 and 111 now IVR responding not able to serve your request. Really it is ridiculous

i have sent mail and they have replied has been activated on your number through your consent by dialing USSD *123*143# on dated 06/05/11.hence reversal could not be processed.

they are fooling customers..i have never opted to activate this service .Even you are fooling customers by activating MCI services free for 1 month for new prepaid customers and charging from the next month. Even the same you have activated without my consent and I have to deactivated it because I don’t want to use it at all. How come you ppl expect from a customer even one who is not interested in receiving any of VAS and you are sending activation SMS for customers who haven’t placed a request for the same.
refund my balance back its better to quit from .Pls i would request everyone no one to use this vodafone number in punjab.they are in process of fooling customers by sending alerts and will deduct the charges from your mobile..

Hi today at 11:18 I got Mised cal from [protected]. I checked ISD code that is form Pakithan. How they get my No. and called me ? pls any one who got pls appreciate it

Regards
Nikunj Shah

I have been using this 3G vodafone stick of internet connection for the last 1 month. I have 850/- plan having 3GB free download every month. After 1 day o[censored]sing they discontinued the service saying pay the 900/- rupees after which you will get discount in coming months. We paid the amount and it started working. After 1 month of service again to MY SURPRISE my internet connection was disconnected. Now vodafone guys say pay 2000/- following which I'll get discount from coming months.
Our usage as per the call center is well with in the limits however we are still being charged.

I feel they are robbers..and hence do not recommend their service...

DEAR SIR, 6 MAY 2011

I M SAURABH AGRAWAL FROM NAGPUR HAVING POSTPAID VODAFONE NUMBER [protected], USING SINCE LAST 13 YEARS WITH RELATIONSHIP NUMBER 1.1073.
DAY B4 , MY CELL WAS SHOWING “SIM CARD NOT INSERTED”,THOUGH IT WAS IN CELL PHONE ONLY.FOR SORTING THIS TECHNICAL PROBLEM I SEND MY PHONE TODAY WITH MY STAFF TO UR VODAFONE STORE,SITUATED AT TELEPHONE EXCHANGE,CENTRAL AVENUE ROAD,NAGPUR.
THERE MY STAFF MET UR VODAFONE EXECUTIVE MR.NILESH WHO TOLD MY STAFF THAT SIM CARD NEEDS TO B CHANGED N U WILL B CHARGED RS 25/- AND ALSO U HAVE TO BRING PHOTO ID OF SAURABH AGRAWAL.
WITHIN AN HOUR MY STAFF PERSON REACHED VODAFONE STORE AND GAVE COPY MY DRIVING LICENCE TO MR.NILESH.
MR.NILESH THEN TOLD MY STAFF THAT U HAVE NOT BROUGHT THE PHOTOGRAPH OF SAURABH AGRAWAL.(THIS SHOULD B TOLD BY HIM INITIALLY ,WHEN HE DEMANDED PHOTO ID)
THEN MY STAFF PERSON AGAIN IN SCORCHING HEAT OF NAGPUR(TEMP 44 DEGREE CEL)REACHED TO MR.NILESH AND GAVE HIM THE PHOTOGRAPH.
MR.NILESH THEN AGAIN TOLD MY STAFF THAT SIGNATURE OF SAURABH AGRAWAL WILL B REQUIRED ON PHOTO ID AND ALSO PHYSICAL PRESENCE OF SAURABH AGRAWAL IS NECESSARY,WITHOUT WHICH THE SIM CARD WILL NOT B ISSUED.
MY STAFF CAME BACK N TOLD ME THE WHOLE SCENE AND ALSO CARELESS NATURE O[censored]R EXECUTIVE.
I THEN HAD A WORD WITH MR.NILESH ON PHONE AND TOLD HIM THAT THIS IS NOT PROPER(U SHOULD HAVE TOLD ALL THE THINGS AT ONCE,MY STAFF IS COMING 2 U AGAIN N AGAIN N EVERY TIME U R TELLING A NEW THING)I WILL LAUNCH A COMPLAINT FOR THIS.
THEN I M ASHAMED TO TELL THE WORDS USED BY UR VODAFONE EXECUTIVE “JAHA COMPLAINT KARNA HAI KAR DO”
IS THIS THE LANGUAGE VODAFONE HAS TAUGHT THERE EXECUTIVES TO USE WITH THERE CUSTOMERS.PLEASE LOOK INTO THE MATTER DEEPLY N RPLY BAK.
THIS NATURE O[censored]R OFFICIAL HAS FORCED TO THINK 2 SWITCH OVER TO ANOTHER MOBILE SERVICE PROVIDER.
SAURABH(ALT CELL [protected])

I Amarnath tiwari from user of vodafone mobile number [protected] fom hyderabad my billing date for the same is on 8th of every month,and my due date in on 26th,so i make the payment in between the due date,this morning i got a called from vodafone collection represntative mobile number [protected] who just been rude and started the call abusing me and my family members and demanding to pay by 12th im just shun by such a patheic and rude call by vodafone representative who happens to be a female and its same on vodafone on that such people represt there company,pls check in this regards i just hope i get justice through this channel and some strick action must be taken.waiting for reply and justice.
Thanking You
Amarnath Tiwari

i have a vodafone number [protected] on which every month services which are not required by me are activated charges are deducted from my account. Every time i have to contact customer care and deactivate the service and ask for refund. However the same service is again activated and same process is repeated.

In some way last month vodafon activate Gurbani scheme on my number. M received msgs from vodafone on 05.04.2011at 08:28 am ,06.04.2011 at 09:18am & 07.04.2011 05:23 pm that from my balance 49 rs. will deducted on 08.04.2011 and that same day (05.04.2011) in night I talked to your costumer care executive Mr. Mukesh saying that balance will not be deducted but all was in vein and on 08.04.2011 my balance amount was deducted. Then m again talked to your customer care executive on 08.04.2011 and he give me number to deactivate to that scheme and I used that way and deactivate Gurbani scheme.

Inspite of all this again today (04.05.2011) I receive same msg on 04.05.2011 at 08:03 am that “Hello ! Aapke account se GURBANI _ Name suvidha ka RS. 49.00 ka sulk is 06.05.2011 ko katega. Kripya balance banaye rakhe”. What is this WHY balance bnaye rkhe bina kissi karan katwane ke liye hum balance baar baar katwane ke liye nhi rkhte calls krne ke liye rkhne hai.........



Inspite of remaining you couple of times that to deactivate Gurbani Service, it's still not done and my cell phone balance is getting deduct every month due to this inconvenience. Immediately deactivate it, make sure my balance not deduct any moreeee..........

Dear Sir,
Myself is Naveen Aggarwal working in Japanese MNC in Bawal, Delhi-Jaipur Highway. We have taken 5 corporate connection from Vodafone in last August. During the negotiation, I have cleared to their sales person that I will be needing unlimited internet access plan as the same I am using in other service provider. The gentlemen talked to his seniors and agreed to serve as I requested.

Then we started using their service including internet access also. Till Feburary, everything was ok but, suddenly in April'11, they have raised a charges for internet usage amounting Rs. 19,445.00.

I surprised to see the bill and when I compared with old bills, I doubted that there must be some goof-up at Vodafone end.

Then I called up their area office and talked to Mr. Sriram on [protected] and asked him to check the same from their end. I did not get any reply. After two days, I caled him up once again, then he told me that your internet usage were high that's why the amount is being shown in your bill. I told him that when I have taken plan for unlimited usage from vodafone and even vodafone did not charged anything for any usage till Mar'11, how they can start charging for the same service and that's too in huge amount. I also told him that my usage are always normal, so check it once again and get it corrected.

After that I called him up 2~3 times but he did not pick up my call.

Moreover, Vodafone has disconnected my all services without any intimation. I got their msg for this but it was too late.

Kindly help me out on this.

Regards.

Naveen Aggarwal

I have been calling Vodafone from past 2 weeks for getting the number ported out to Aircel. The customer service tells me to contact the store, when I go to the store I'm asked to wait and the same story continues...Vodafone empaloyees gives people mental stress for which I think we need to practice meditation before calling vodafone customer service, its that bad...I had a corporate plan with Vodafone, since the access for Skype, Fring, handset as a modem was not given I got an Aircel pre-pay connection with which Skype, fring was accessible and I was happy too. Since Vodafone number is an old number I wanted to port out. I was told by Vodafone Customer service that I need to convert my corporate plan to an Individual plan, mails were sent to corporate email Id for conversion of the plan however no action was taken hence I went to Vodafone store in Goregaon (Hypercity) after so much of hassle the plan got converted, I called Vodafone to check if I'm clear to port out, they then told me that the contract obligation was set up and they had to remove it. I went to the Vodafone store in Mira Road, they said it will be taken off after 48 hrs for which they placed a request, I also spoke to manager: Prasana and Naseem from customer service in regards to the same however they were very awful. After 48 hrs when I called Vodafone customer service, Spoke to manager: Pankaj,he told me that contract obligation was taken off however since the bill was generated on 1st May I had to pay the bill for which the contract obligation was set up again, he told me to pay the bill and once the payment reflects the contract obligation will be taken off automatically and immediately. No calls or sms was given by Vodafone to inform me about the bill which is due on 19/05/2011. I paid the bill and called Vodafone again, then I had an agent telling me it will take another 48 hrs for the contract obligation to be taken off. Today I received a call from Retentions advisor: Zaheer, he said that I can port out only after my next bill date 01/06/2011. Different information given by different people, who shall I trust..Looks like Vodafone doesnt want me to port out...I dont trust vodafone as a whole coz people from Advisor level to manager level dont know their process, their ads says HAPPY TO HELP but they dont mean it...These guys from customer service and the store have harrassed me mentally and here I am to let your know about it so that something can be done about it...My issue is still UNRESOLVED....Kindly look into it.

have purchased a 3g stick for rs 1699/- from alpha telecom bhandup i got a call frm the no [protected] i was told about the 3g stick because i am using vodaphone mobile service no [protected] which i am satisfied to an extent i believed about the sweet talks by miss simran who spoke & convinced me to buy the 3g stick with a free plan of free unlimited usage for a month with speed more than 1 mbps faster down loads which is like gimmick & mockery to your esteemed company ruining your image stick no is [protected] received on 30th april 2011 the speed is like a tortoise which is frustrating me to file a complaint if i dont get my money back i would go ahead with the highest authority in INDIA DONT PLAY FOOLS WITH PEOPLE WHO GIVE YOUR CO GOOD BUSINESS my cable operator is 100 times better than tour so called 3g lallu stick.paid by cheque no 890047 dtd 25.04.2011 to alpha telecom arrange the refund as soon as possible keep the free internet with yu .DEEPAK FATNANI,VERSOVA SANDEEP CHS FLAT NO 14 JUHU VERSOVA LINK ROAD,ANDHERI W MUMBAI 53.[protected]. VIGILANCE.

I was purchased a vodafone datacard in last week but it’s not working when i was complained for it no one give proper response (customer care).

I am spending 1500RS but after 5 days i am not opening a singel web page on my PC.

I am purchasing this data card by a phone communication...

Vodafone Mobile Connect 3G USB Stick
Sim No.: [protected]
M No.: [protected]

It’s a BIG ‘?’ on Vodafone brand and vodafone services. I have also 5 Vodafone connection in my home all is postpaid

Please Help me….

Thank’s

Best regards

Shailesh Kumar Pandey S/O Shri Daya Shankar Pandey
C-56 A, Rajdhani Park, Nangloi, New Delhi-110041
Near Gurudwara.
Personal Mobile No.: [protected]

i have a vodafone mobile connect data card. till the launch of 3g the support and services were good but now they have been giving me a lot of trouble.
firstly they have no dedicated customer care number for individual users, only for business houses.
secondly, every time i call customer care they say that you have reached pre-paid and then tell me to use a post paid number to call post paid. if a user has no post paid number then he must buy one to just be able to lodge a complain.
thirdly, when i complained that i am not getting promised bandwidth in my 2g plan, i was told to buy 3g and that irrespective of what they promised, they won't give speed in 2g, in short arm twisting me to buy 3g plan

I have been trying to talk to a customer care executive for the last two days. The has ceased to give an option of speaking to a customer care executive after one clicks "1" for the "Billing and Tarriff related information" option.

Even if one selects "Value Added Services" and then select the "any other services" tab, it starts repeating the option.

It is extremely frustrating to not be able to speak to a human being after so many efforts.

I had requested to migrate my mobile number from post paid to prepaid ([protected])
from last 12 days they have bared my call incoming as well as outgoing. i gave my documents to mr. srikant (shivaji nagar) (20.4.11). he gave me new sim card and told
it will start by 23.4.11. on 23 .4.11 my sim card became invalid. At that time i put the new sim. it was showing network but all calls were bared.

Again I visited the store (shivaji nagar) on 24.4.11. mr.vipul told in 15 min. your sim will start. But it didn't start. on 25.4.11 i visited vodafone store (pimpri) they told submit your documents. on 26.4.11 again i visited vodafone store (pimpri) they told u have to go to shivaji nagar and they have not activated your D.B.R.

FOR 3 DAYS THEY HAD NOT ACTIVATED D.B.R.

After activating D.B.R. then also my number is not activated (4.4.11)

then he gave me a new sim. that too taday became invaid. (4.4.11)

i[censored] dont want to give service at least port my number or start the service.

i fixed my Mobile Bill limit to rs.1200/- So that i will get some grace period for paying amount, as my Bill Generate on 11th of each Month and have to pay by 28 end of month, But Suddenly Vodafone has reduce my Fixed Limit ot half = Rs.600/- and current Month my bill has come 600/- for last month and they have stopped my Outgoing call

when i ask customer care centere they said u submit the letter for increase the fixed Bill, i mention that already 6 month ago i submited with my signature that i need minimum 1200/- limit then why they have reduce the limit and each and every time i have to go to voda store and sign the letter is bull , they are saying it accorind to moving average they have reduce,

But when i say i have another number and that number Limit is rs.3000/- and it has never changed then why this is to suffer

My Number is [protected]

I ask to Trai to take action against for consumer suffer, they take advantage

when i ask to change the operator they said u have to wait for 1 month and then only can move