Vodafone India Complaints & Reviews

I want to draw your kind attenttion towards irreguar opening since last six month and regularly closing of vodafone mini store since last two days. The Mini store at Beawar namely Krishna Corporation is continue closed since last tow days. It is also closed today.Due to that I am facing great problesms perputally .
Sir , It is a proud for being a member of such a great and universal telecom company since last eight years continually.
I am also honoured by Vodafone and delared prime customer from time to time by Vodafone Rajasthan.
Sir please look into the matter and do the needful urgently to provide relief many vodafone customer at Beawar city ny terminating the agency of mini store for such an extreme careless thru representing of such a great worldwide company.
Thankingy You

Subject: Wrong information provided by Vodafone Executive regarding postpaid connection.

This is with reference to the call i recieved from yVodafone office providing information on STD Plan @ Rs. 299 per month. I was informed that on taking a new vodafone postpaid connection for monthly rental of Rs. 299, i will get the following benefits:
1) Talktime worth Rs. 299
2) free vodafone to vodafone local calls for Rs. 50
3) Unlimited free calls to any 1 vodafone mobile number, STD or local.

As i was keen on taking a plan for lower STD call rates, I agreed to take this connection. Vodafone executive came at my residence on 7th December, 2009 to get:
1) identification proof: I have submitted the ID Card for Bar Council of Delhi.
2) photograph.
3) Form filled up.

I paid 250 Rs. for the same and i have receipt for that amount. I was given a blank sim card.

On 8th December 2009, i got a call from their executive asking me for details with regard the number on which i want unlimited free calls. On telling him the number, i was being told that it is not valid on STD calls. On informing that this was what i was being told and this is the only reason why i was willing to change my service provider from Idea to Vodafone, he told me that he will inquire and call back.

I did not recieve any call and my calls are not being answered.

This is a clear indicator of bad customer service. I would like to tell you that this act on part of the company is causing me a lot of trouble. I am tensed about submission of ID proof anf fear its misuse. Also after paying 250 Rs, all i get is a blank SIm Card and no connection has been issued as yet. they said it will be done within 72 hours and that has not happened till now.

I seek redressal in the form of the activation of the scheme as promised. They are not taking my calls and have not responded to my mail as well. This is clear violation of my right as a consumer and they have an obligation to rectify the mistake they commited on their part.

Regards

Monica Sood
New Delhi

I have purchased one vodafone prepaid SIM card carrying contact no.[protected] and sim card no.[protected] on 06.12.09 with all the relevant document like photo identity card, passport size colour photo, duly signed application form. But till now it is not activated. I have submitted all the document to a shop namely "Great India Movies at SCF-88, G Floor, Sector-14, Huda Market Gurgaon (Haryana), Telephone no.[protected], email Id [protected]@yahoo.co.in. I have contacted with them so many times but allways they said, they have deposited to Vodafone and vodafone customer care said they have not received. That's why it is not activated till now. Kindly look after that matter.

Have purchase Rs.30 Paper Recharge Card But There Is Not Pin Number.Pin Number Is Damaged After Crash. Please Give Me Secret Pin Of This Card On My E-mail ID Or Recharge On My Number [protected] and card serial number is [protected]

Attn : Vodafone Customer Care

My Vodafone Mobile No.[protected]. Yesterday (09.12.09) I got a continuous call from Vodafone (call from Mobile No. [protected] to my another mobile no.[protected] - between 5.53 pm and 6.28 pm.). Yet I didn’t have any pending payment for my mobile no.[protected]. Some unavoidable circumstances this time only I am late to pay my bill (ie., Rs.400/- only). Yesterday (09.12.09) when I was in my office, one girl from vodafone spoke about my bill payment. Yesterday she spoke with me with very indecent words. I felt very hurt. She was disturbing my time very much useless. I don’t like to pay my bill because of this nuisance call from Vodafone.

If you not take necessary action regarding this call from that useless girl (Vodafone), I will withdraw my Vodafone connection.

Sumithra

There is no Signal for the Vodafone Handsets in the below mention premises

NDS-India
#9, Ashford Park View,
80 Ft. Road, 3rd Block,
Koramangala
Bangalore
Karnataka
560034

Can u please provide some solution for the signal issue.

Sir
I am Aditi Suneja. My no is [protected].
I have registered a complaint 5-6 days back, and complaint no is [protected]. I cannot connect to an airtel no [protected], it always show call disconnected. This is a problem with my vodaphone no, and not in my handset, as I have already checked. I tried convincing ur vodaphone employers, but their response till now is nill. They say we will resove this, everytime. It is my last trial to get my problem solved, otherwise I have to change no, as i have no other option.

I have to change my vodaphone no and take a new airtel conection, as I am sick of asking again and again vodaphone customer care employees to resolve this issue.
But, such a careless attitute was not expected from a reputed organisation.

Kindly co-operate and look into the matter, as this is an insult of your esteemed organization, if your company cannot satisfythe customers.

Thanks & Regards
Aditi Suneja
[protected]

Hi Sir/Madam
I was using Vodafone services from last many years.
Due to my transfer from Delhi to Bangalore I requested a "Safe Custody" plan from Vodafone, but after sending mails again and again the company haven't changed my plan and on the top of it they continously pile on the bills on my name.
I had requested them many times but there was no positive response.
I had contacted the regional manager (for that particular region) and he told me to e-mail him the problem but in spite of mailing him many times there was no response from his side and when I tried to contact him through phone he is not picking up my calls.
I am in real need for help and going through mental problem due to their unprofessional behaviour, they had mounted a huge amount on my name, Sir kindly take some necessary measure to resolve the issue.
I am helpless and looking at you with great expectations.

My number: +91-[protected]
Name : Shobhit Gupta

I would be really thankful and obliged to get a positive response from your side.

With Regards
Shobhit Gupta

I had activated sms pack in my vodafone mobile around one year back. According to this every local sms costs 2paise with a monthly rental of 49 rupees. This 49 rupees would be cut from my balance every month. If had balance less than 49, my account balance goes to negative. (For example if i had a balance of 20 rupees, my account balance will be reduced to -29 rupees. Even if my balance is -10 rupees for any reason, it will be reduced to -59 rupees after deducting the monthly rental). This was how the rental used to be deducted.
ON dec 7th i recharged my phone for Rs100. The next day my balance is 25paise. I spoke with vodafone customer care. He says as per as per the sms pack, 49 rupees had to be deducted on dec 5th. But my balance was less than 49 so it has not been done and the sms pack is deactivated. Every sms is charged Re1 and that is where i have lost currency. But as per the plan i have been using from around a year, 49 has to be cut even if my balance is already in negative and local sms charge remains 2paise unless i deactivate the sms pack. When i told this to the customer care executive, he refuses to accept it. When i told him i have been using the same plan from a year, he says it has been changed from this month. If the account balance is less than 49, sms pack gets deactivated. If the plan is actually changed, i should get a notice about that because i am already using it. At least i should get a notice that sms pack has been deactivated. But i did not get any. i am also extremely unhappy about the rude tone the customer care executive spoke in.
I kindly request u to take required action about this.
thanking you

im having vodafone corporate coneection, in month of oct on 16th and 17th they charged my all SMS and Calls, hence mine 1000 local calss ad 1000 SMS was free as per corporate plan,
vodafone customer care people saying on black day (national holidays and festival like holi diwali )they use to charged all calls and sms,however from start when i given this product to till date i never got any written letter/SMS/ or verbly information abt this by the company, If still balck days exsit for the company diwali was on 17th not on 16th but they charged all. customer care people (saurav sondhi)saying this is normal and vodafone havnt any solution,
i tried 3 times at vodafone store lajpt nagar, but they try to stuck customer 2 hours for a token no. always my token was 4-5 no. then running token no. but they don have any solution for me what to do kindly suggest

Hi Team,

I am one of the customer of Vodafone India which is a Telecom Service provider
I think it has one of the worst network, worst call plans etc

Now my complaint is without any intimation they have changed by Existing Tariff Plan to my astonishment few days back

Please close the following account:

Phone Number: [protected]
Relationship no. 4.4211.00.00.100233
Mr. RAAVI SRIDHAR

Thanks
RS

Dear In-charge,
Coimbatore area
Vodafone
INDIA.

I Narendran.R, since I was using the prepaid Vodafone SIM (# [protected]) (up to 04/12/2009), I have missed my mobile with the SIM, and I don’t want to continue the same number, so kindly deactivate the sim to avoid the illegal use.
NOTE: I am not responsible for any cyber crime made through the SIM (after 04/12/2009).
I have tried to contact the customer care around 30 to 40 times but no response, I tried from other net work I got the call, but they disconnected (irresponsibly) before the proper information.
I went to the C.C office of Vodafone, they asked me to buy the new SIM with the same Number but I don’t want to continue. If any other procedure to deactivate the sim please let me know.

Dear friends/customer, if you know any procedure to deactivate the missed sim (with out buy), please let me know it help in future to all, thanks for the reply.

Thanks…

To
HR Department
A-5, sec5, noida

Subject: Complain against trainer Pinki Aanand.
Dear Madum
With due respect I would like to say that I sandeep nayak is a student of pinki aanand batch, she is'nt coperate with me, when I asked many confusion query while training.she did'nt answer to me, she always avoid to me and shows that a like a angry lady.
So I request to u please transfer to me in another batch.I will very gratefull to you If consider my request.
Thank you

It seems Big companies have forgotten their social responsibility. the same holds true for the new ad of vodafone. it is very well known fact that zoozos have managed to catch attention of all age groups. but the segment that has major attraction towards zoozos is that of children. the childrens imitate and even try to speak and act like zoozos which i / we all have experienced.

now just imagine how a child may tend to behave when he sees a zoozos going to hang himself with the rope already around the neck. and to make the matter worse he glides on the rope which children cannot differentiate.

my daughter is 3 years old and i was shocked to see that she got the glimpse of the ad and before i could turn tv off. she already had seen it full.

please vodafone.... dont compel small childrens towards unintended suicides...

Hi
i have been using Vodophone for many months now. And my family members too use the same service.But the Vodophone just stes some default CALLER TUNES and make money out of it. We end up paying rental charges for caller tunes though we have never used the service. When contacted the cutomer care(should i call so) worst response and he is really really HARSH. Being harsh to a lady itself is wrong and these people are not ready to accept the complaints.
I am planing to change to other service provider. AIRCEL though weak signal atleast do not cheat people this way.
hence am changing all my family members number to AIRCEL.
I advice you to think twice before taking vodophone network provider.
VERY VERY WORST CUTOMER SERVICE.
I am ready to complaint to any superior authority for the rude behaviour. But am not sure how to approach.plz help

as i visited to vodafone store for convert my number postpaid to prepaid but the representative of vodafone they are saying that you have to pay 1500 for convert number in prepaid plzzz help me out ..coz this is wrong whenever i want i can convert number in prepaid

Dear Sir/Madam,

I am the owner of a pre-paid account of Vodafone and my cell number is [protected]. I reside in Kolkata, West Bengal. I am using this number for the last one year.

On Nov 26, 2009 I had recharged my account with Rs.63 in order to avail the 1 paisa per second call charges (Transaction Id: KO[protected]). On Dec 02, 2009 I had received an SMS informing: "Your validity expires in 3days. Recharge with Rs.47 get LIFELONG VALIDITY. Use any Vodafone Bonus Card to reduce call rates. Recharge Now!" I had finally recharged my account on Dec 05, 2009 by paying Rs.47. However, to my utter surprise I found that calls made thereafter from my mobile number to another Vodafone number charged me at Rs.0.49 paise/min. Which indicated that my earlier Vodafone Bonus Card recharge of Rs.63 became inactive.

Immediately, I had called the Vodafone help desk and reported the incident. The initial representitive tried to convince me by saying that in order to avail the 1paise/sec call charges, I have to recharge again by paying Rs.63. On my insistance to speak to the higher authority of Vodafone, he had transferred the call to one Mr. Soumya who again did the same thing. However, he had added a new idea which was to credit my account balance with Rs.63 talk value and asked me to recharge with Rs.63 on top of that in order to enjoy the 1paisa/sec facility. All I wanted was an explanation from him regarding deactivation of my earlier recharge of Rs. 63 within a span of 9 days without any prior intimation. To my utter dismay, Mr. Soumya said: "it is not possible" and it was also suggested by the Vodafone agent that I should have checked this with the Vodafone people before validating my account.

I am an employee of Wipro Ltd and I own another Vodafone post paid corporate account for about 5 years. The experience that I had today (Dec 05, 2009) with the pre-paid account clearly implies that Vodafone is "robbing" it's customers with their attractive and confusing plans. It is not a question of spending Rs.63 but it is a great concern for all such pre-paid cosumers of Vodafone like me to unnecessarily spend Rs.63 within a short span of time just because they had renewed their account with a lifetime validity of Rs.47.

I am highly dissatisfied with the service and policy of Vodafone and would sincerely lookforward to a favourable, remarkable and immediate action from your end which also needs to be highlighted before the public for their benefit so that these cellular operators think twice in future before playing with their policies.

You may contact me at: rajkumar.[protected]@gmail.com

With best regards,
Raj Kumar Mukherji.

RESPECTED SIR MYSELF RAHUL CHAWLA SON OF MR. NARAYAN DASS CHAWLA. I AM USING VODAFONE CONNECTION HAVING NO [protected]. LAST MONTH I DONT RECEIVED MY E BILL .I AM USING E-BILL SERVICE OF VODAFONE THEREFORE I DONT SUPPOSE TO RECIVE THE HARD COPY . I HAVE SEND THREE REQUEST TO THE CUSTOMER CARE BUT TILL THEN I DONT RECEIVED MY BILL PLEASE SEE THE MATTER
REGARDS
RAHUL CHAWLA

I want to unsubscribe vodafone music station. But when i sms them to unsubscribe they reply me the keyword is not correct.