Vodafone India Complaints & Reviews

I have postpaid connection with Vodafone with number [protected]. Last Nov07 to July08, i continupusly received faulty bills. After that when i went for converting my post paid service to prepaid service they offered me a very lucrative offer of 2000 sms free of rent for first three month and then after rent of Rs 25 . But after first three months, i have received a bill of 2500 as they have charged for sms. Now they are flatly refusing and not correcting my bill. Need help . Thanks

i am using vodafone services on my mobile since past 6 years. they have levied illegal charges on me for my november bill by changing my talk plan without even my consent. it is a clear cut case of fraud and cheating as they are even denying to give me a copy of revised bill. according to my original talk plan Corp299 i was paying a amount of 0.50paise for any local calls. they changed my plan to GK199 plus without my consent where they have charged me 1.69rupees for local calls. Inspite of repeated complaints and talks no action has been taken even after a month has passed by. to the add to grievance they have also disconnected my phone thus hampering my image. I m a doctor and the major people suffering because of this are me and my patients. i would sincerly request the consumer forum to look into the matter and lodge a serious complaint. for the evidence i have all my previous bills as well as the copy of all complaints i ve made to the company.

Dear sir,
can you give me detais o[censored]ser & mobile number of this "[protected]" please send me the details of this mobile
number on my e-mail address. reply as early as possible...

A brief background on the incident(s): Ph no [protected]

1. An executive called up on 27th Dec 2008 saying bill has not been paid. The executive offered to send an executive to my address to have the money picked up. The executive was to come at 10:00 am on 28th Dec 2008 but failed to turn up. He finally gave a call at 12:30 pm saying that he would come at 04:00 pm. The executive failed to turn up again.

2. On 29th Dec 2008, I finally called him up and he came and collected the money. Shortly afterwards, I received a call asking for the bill payment. The executive asked for the receipt no which was promptly conveyed. The outgoing call facility was promptly debarred.

3. At 09:30 pm I called up the customer care and spoke to an executive named Manjunath regarding reactivation of the same. He said that after an executive collects money, it takes 24 hours for the same to be updated. I asked him that why am I being penalised for a fault of the executive who failed to turn up to collect the payment. He started talking of different modes of payments. I requested him if I could speak to anyone senior enough so that this could be escalated. He put me on hold twice (about 2-3 minutes each time) saying that all of them were busy. The problem anyways would still not be solved. I even asked him if they could call me whenever they are free to which I received a blatant refusal. He offered to give me an email id and said that I would receive a response in 24-48 hrs.

My questions are :-
a. If the executive who was to collect the money was at fault, why am I being penalised for this? Because of this, I wasn't able to make a call which has actually had a severe impact on my financial standing, the extent of which is unimaginable, well at least for me it is.
b. Why did Manjunath not transfer the call to anyone senior? Was it that there was no one present, or if they were present, they weren't confident enough to answer my queries?
c. What are the quality checks and control measures in place?
d. Who is the customer - me or Vodafone?

I'm receiving abusive calls from [protected].

Dear Madam/Sir,

I was using Vodafone's post paid connection (mob-[protected]) for more than last 2 years. 3 months back I went o Dubai for company work and stayed there for 3 days. I had used my mobile with my Lap top and used GPRS of vodafone. Now when I returned to India, I had been charged 44, 383 Rs without any intimation to me. Now Vodafone is saying that he had not that data and that was why he had not informed me. I said him very clearly that if Vodafone has no data then it is not fault of Customer. Just think sir, What happen if I had stayed there for another 4-5 days, I think I would have been charged more than 5 Lac Rupees. When I was called in meeting at Vodafone head office, all the person who were in meeting had cleared accepted this 5 Lac matter. I don't know how many people are cheated with this system if vodafone gets data late from his foreign business partner. Now Vodafone is saying me to pay this huge bills by installment. Why should I pay this huge bill in installment??? I haven't taken any loan. Please take some strict action and teach lesson to this multinational company. I have clearly said to Vodafone to send a legal notice and I will answer for this matter in court. I have faith in Indian laws and confidence as I am TRUE.

This is Abhinav Monga from kanpur & no. is [protected] on 24/dec/08 i have called their customer care & i have just asked them how to de-activate my caller tune but i think they were drunk & they started abusing me & they hung up on me & that next day i.e 25/dec/08 on chritmas day they suspended my no. & when i have called back again they said that i have requested them to suspend my no. i mean this is rediculas i have used IDEA, AIRTEL, BSNL etc but they havent given me this type of complaint.I AM HILIGHTING THIS
"IF ANY SENIOUR PERSON OF VODAPHONE CAN CALL ME UP SO PLZZ DO CALL ME OTHER WISE I HAVE TO GO TO CUNSUMER COURT"

THANK YOU

Sir, I am activated the DND service. But now I am deactivate the DND service. Many times Iam sms from my mobile number. I am write STOP DND and send to 1909. But my service not deactivate. Sir what can I do? Please solve my problem. My cell NO. is +91-[protected]. My Name is Sanmoy Dey, from Hooghly, West Bengal.

sir,
iam using vodafone simcard from past 6 months(MOBILE NO;[protected]), but till now i got so many Interupted services from vodafone customer care.There is no proper response from the company side.my complaint no is[protected] /,[protected] /,[protected] /,[protected] they didt take any action from this complaints.i cannt make call from my mobile to customer care no also.please verify my complait no's. so you will get my complaint details.i hope you will do my needful.
thanking you
yours faithfully
K.ANANDANKUMAR

Hi,
I have been using a Vodafone number for last 2.5 yrs. From the beginning I have been getting unwanted calls on this number. It seems that the number has been reused by Vodafone and previously it was allotted to some advocate (some Tapan Tanay Haldar). Strange part is, that person seems to be giving away this particular number as his present contact number! So, I get many unwanted calls (including few 'threat calls'!) and SMS. Don't know what that person's business is (or was), but it is irritating to get SMS from multiple banks (HSBC, SBI and ICICI) with reminders for credit card and loan account payments of amount up to 8 lakhs. I have contacted those banks several times asking why I am getting those SMS when I don't have any pending amount due. They did not disclose any details of those accounts, saying that it is against their 'privacy policy', but said that those were not on my name. I am getting those reminders because somebody is referring this mobile number as their personal number.

My question is, what are the options I have to stop this kind of harassments because Vodafone has given me a number that was being used by somebody else, and somebody is still using this number for getting credit card or new loan accounts? Banks told that they could not do anything on this and suggested me to ignore these SMS. But, when we see many news of somebody getting into trouble because some bank issued credit card or loan account to a person, but using some other's personal details, this is really worrying me. These banks also do not seem to validate phone numbers before approving credit card of loan account! Can you please suggest a solution for this?

Thanks!

hello,
which one services activate in my number.

I HAVE ENTERED THE WRONG PINCODE SO NOW ITS ASKING FOR THE PUK CODE .KINDLY SEND ME THE NUMBER MY NO [protected]

Hello,

To

Whom ever it may concern

Here by im facing few problems with the vodafone prepaid services.

From past 5yrs im customer of vodafone evry 1 at my home uses it.
bt since from 6months im irritated with the prepaid services
1.UNEVEN TIMES CALLS & MESSAGES FROM THE PREPAID SERVICES WHICH IS DISTUBING A LOT DURING OFFICE HOURS

2.CUTTING OUT THE BALANCE WITHOUT INTIMATING WHICH IS AMAJOR PROBLEM(if calls customercare they give answer that i requested for a song so dey have cutted the balance which is very false)

PLEASE LOOK IN TO MY ISSUE AND DO NEEDFUL

THANK YOU.

Hi Sir,

There is one ECS service, which is being used for paying my mobile bill from ICICI account. Three months back, i appealed to vodafone for deactivation of ECS service but my even after three months and my consecutive visits of Vodafone store, my ECS service has not been cancelled.
I am requesting you to take some actions in context of same.

Regards,
Dinesh Garg
[protected]

Hello Sir/Madam,

I have a vodafone post paid connection # [protected] and was keen on activating voicemail services regarding the same i had called on 111 and spoken to a supervisor named Rajendra Shukla and to my disappointment he was very rude and arrogant while answering the querries. Eventually he did not resolve my issue and on asking for a manager he refused stating that he cannot transfer the call and did not give me a valid reason. I had to visit a vodafone store for a simple querry which could have been resolved over the hotline number but the issue is still not resolved.Kindly request you to take proper action in the above mentioned incident, for any querries please get back to me via email i.e amol.[protected]@orange-ftgroup.com.

i am requesting to that person who making bill
pls sent my full bill detail on my e mail id that is
[protected]@hotmail.com

i am using vodafone network. so many times i atten wrong calls, and customer care also giving more disturbance calls please stop it properly

Am a vodafone TN user.my sim is having family n frnds facility to 3no.s @ rate of 30ps.yesterday(24th dec) i got a msg frm vodafone statin they r changing the plan to 20ps rate and @ rent of 10rs/month/number!i'v already have 3no.s added.inorder to continue using this service i wud hav to sent FNF to 111, with in 26th dec, after that its told the facility wont be available!pls help!this is exploitation!pls.

Once I got a call probably from firm mentioned above. They told me about some postpaid plan 150-P which has monthly rental of 150 and providing STD as well as Local calls. I found it beneficial for me so I said to send some-one to take required documents to change connection from pre-paid to post-paid. The next day a guy came and take required docs and give me a post-paid sim and take Rs.250 as security/caution money. The next day a call came to confirm me about the connection and at that time he said there in noting like plan 150-P.
So i refused to activate the post-paid sim and asked him to send back ma caution money.
And till now they haven't returned ma money.
currently I have the receipt of caution money and their sim card.
The address of the company is
A-21/8, 3rd Floor, Naraina Industrial Area,
Phase-II, New Delhi-110028
PH: [protected], [protected], [protected]
Please look into the matter

im teja using mobile no [protected] not having proper coverage in my area please solve it soon