Vodafone India Complaints & Reviews

Hi All,

My name is Sachin, and I am using a Vodafone post paid conncetion for last one year. Twice in 4 months duration services to my phone connection were barred even after paying the monthly bill. In decemeber, I paid my cell Vodafone phone (# [protected]) bill (amt: Rs. 2420) thru cheque to collection agent. started receiving the message please pay your bill, so I called up the agent, he told that bill has been paid and due amount is zero. So I checked my bank account statement, it did not reflect in it and then called the Vodafone customer care but they failed to provide me any information about it. And on 17 Dec morning I received a SMS that services has been barred, To avoid further hassles, I paid the bill thru Credit card via IVR, then too I didn’t received a confirmation SMS. After enquiring the customer care, I received 2 SMSs confirming that its being processed, but no confirmation about the payment. Next day I received a 2 SMSs that the bill amount has been credited but still my calls were barred. Meanwhile I called the customer 4-5 times all the customer executive said that there is no due balance and the services will start within 1 hr, 2 hr, immediately. Even one of them said that his senior will call me back, but no one reverted.

After the cheque expirence, I opted for the ECS facility in March, again one day morning I noticed that my outgoing calls have barred. SO chechked with the customer care the said that they have note recived my bill payment. Then checked my bank account statement which showed that bill amount was deducted. For 2 days I followed with customer care to chekc up whats wrong now. Even I submitted them the Transcation Id of ECS, they gave only one answer that the payment is not updated, please call after 24 hours. Still they have resolve the problem 20 days for them to update the payment, strange. Vodafone is solely responsible for losses I have to bear. . If required I could present all the SMS interaction with Vodafone.

Hi,

I am using Vodafone (Hutch) from last 5 years and I am using postpaid plan of N-399 from last two years or more.
I was not having much usage according to this plan but I opted this plan for my future as I heard that this plan is for limited period.
My some of the future objectives for opting this plans were:

1. Using 1000 free Hutch to Hutch STD calls when my friends and family members will be working out of station.
2. Using 1000 free local Hutch to Hutch when my wife and parents will be having a cell phone.
3. Using 1000 free local SMS, by sending to my family and friends.

At that time when I opt this plan, I was not using the above facilities as none of my family members or friends were out of station and my family members were not having cell phone. But still I paid more than I needed for just using the above features in future when required.

But shockingly Vodafone has changed my tariff plan's features and the whole scenario is now changed.
Now some of my family members are out of station and are having vodafone numbers BUT now I do not have any free STD or local calls to Vodafone numbers.

By this change of plan, Vodafone had ruined my investment of holding this plan for future use.

Vodafone just sent me one SMS to inform this change of plan and I was shocked and felt cheated after I read that SMS.

My SIM card is blocked and asking for PUK Number. My SIM no is [protected]

Sir,
My mobile number is [protected], I have been the customer of Vodafone for the last 20 days only, inspite of my complaint with customer care, not to distrub me with the promotional offer calls, quite often I have been called several times in this regard. In addition to this I ended up loosing roaming charges too for listening to promotional offers, as my 10 years old son accidentally accepted the call. The same may please be looked into.
Thanking you,
R Ananth

my cell no is [protected]...this no is not working since yesterday...all my work has crippled due to the stopage of my cell services

i would kindly request u to look into the matter as early as possible.


thanking you,

Anilkumar Shetty

I am using vodafone commection (previously Hutch) since 4 years. I ma completely not satified with service but my number is very much distributed. Now i want to convert my connection to Prepaid but company (customercare, strore executives, collection agents) is refusing my from 4 months. I m really in problem. Please solve my problem otherwise tell me the way for consumer court. My phone no is [protected]

I am a customer of vodafone mobile services, [protected] Kerala Circle, would like to bring to your attention that this service provider forces caller tunes on customers, by just malicious programming their system.

On or about 1st March, 2008, i called my friend, while i was riding in the bus, and as the call was ringing, my finger accidently pressed a key. Immediately after the call was finished, i got a message from Vodafone that a sum of 30 rs, is deducted from my account, while i was having less than 4 rs. credit. Since then i could not make a call, as the balance showed -26 rs. i had to recharge 50 rs., to call the customer service who said i had opted for it and as such no credit can be allowed. I was charged another 15 rs. as service charges. Again my credit went to less than 1 rs. and as such i had to recharge 20 to make any calls. I immediately de activated, for which they charged another 3 rs, adding insult to injury.
Since I dint get any justified answer from the service provider i checked their web site, and I was shocked to see that just pressing star key while the called phone rings, it automatically copy the caller tune and the charges deducted. It is ridiculous, and i wonder, how the otherwise vigilant ministry of of telecom has not noticed this unethical trade practise? I believe, the DOT is required to approve all such marketing strategies of the service providers. I wish to provide the link below to the relevant portion of the Vodafone's condition for your information:
http://www.vodafone.in/Vodafone/PnS/Pages/Callertunes.aspx#copy
I request all the concerned to please look into this, and issue immediate instruction to stop this sort of trading in the telecom services under our M.R.T.P. Act. and also help to recover the deducted charges from Vodafone Firm.

This is a disgusting company with ridiculous customer care. There was one person whose name is Ajay is really sick.

Now, This is not just about customer care. This is about ECS which they provide.

Someone from Vodafone called me to take ECS. I asked him to come to my house and filled up the form he said for having ECS facility. Now then I forgot and I thought my bill would be paid by my bank and I dont have to worry. But when i checked my bank statement. I found that Bank first debited the bill amount then credited the same amount and then put return charges over me. I called up my bank to know about why is this so and they said vodafone should have submitted mandate form which they hadnt.

There customer care is so disgusting as they dont know much about ECS, dont really know how to talk to customers said this is your bank's fault.

Then I asked them to deactivate ECS. First they dint knew the procedure. Then finally I mailed their customer care phone number which never replies. After 4-5 mails, I received the following reply from them

[protected]
Dear Mr.Jain,


Thank you for your email dated 25/02/08 regarding the Deactivation of ECS Facility for your Vodafone mobile
*******.


We would like to confirm you that we have already forwarded your concern regarding the deactivation of ECS facility to
our specialised Vodafone Care Team, hence we would request you to kindly provide us 72 hours for the needful to be done.

[protected][protected][protected]

And after a week when I called them up, status was the same and ECS was activated even then. I called up customer care which dint know anything about my compliant even when I have received it and was of no use. And kept mailing them. Never got their replies.

Finelly when I wrote the following
[protected][protected][protected]
Vodafone,



You should not proceed the bill payment through ECS as I had already applied for it long ago.

If you will do that, You will have to pay the penalty for it as you have still not deactivated my ECS.

My ECS is submitted without Mandate Form and has been submitted by your executive.

I was charged Rs. 112 last time as return charges due to the same. If this happens this time,

This is going to be your responsibility and this mail of mine will be presented as a proof of my request in the court.

Regards,
XYZ

[protected][protected][protected]------

They immediately sent a reply to some id of me which is not with me now as I have left the organisation.
And next day, they again deducted the amount from my bank and bank did the same thing again. And imposed me return charges.

But finally because of my threatening mail, they have at least deactivated the ECS.

Still I want to take at least some kind of immediate action against them. If you have anything to suggest please do kindly do that.

I was using a prepaid vodafone connection, [protected]. On 14th Mar I got a call from Mr. Sharvan regarding a postpaid plan, and I have applied for that, I have paid 250 RS for the convert current number prepaid to postpaid, and i got a new postpaid SIM[protected].
On 18th Mar, Vodafone has failed my prepaid SIM[protected] registration, without activating the new postpaid SIM. Whenever I called to customer care, they promise me that new SIM will be activated in 2 hrs. But still after a 24 hrs my postpaid SIM is not activated.
I have called so many times in customer care, but they always put me on hold and finally disconnected.
Please resolve this issue, due to such inconvenience I'm very distrubed.

Even I have requested to activate my prepaid SIM, and they were denying for that also.

I have faced very tough time due to this so please take some action against them.

Sir/Madam
Dated 17 mar 08 at 8:50 pm I scratched and recharge my phone with stv 45 Rs facility from vodafone bonuscard . recharge successfully and my amunt increased according to facility. vodafone computer saying recharge successfully but when i am using this facility they are deduct my std rate as 2.40 Rs per minutes while i have recharge with bonus card my call rate should be according to 1.25 Rs per minute . Sir I call to customer care they say that this facility will start after 24 hour but sir nither on bonus card nor during recharge the phone with bonus card customor care say that recharge will take 24 hour
Sir after lot of try the write my complain and complain number is[protected]. I have been face this problem and they deduct my lot of amount through hidden rule . so pl. register my complain I shall be thank full for this kind of act.

Dear vodafone,
i am not getting free consumer free SMS from VODAFONE.
And i am not getting caller tune scheme from VODAFONE. All this problem is going from long time, i also gave complaint to near VODAFONE customer care but the problem is still not recovered. Please look on this problame

Dear sir,

I have been overcharged in the billed amount for the period: 22.01.08 to 21.02.08. I have a serious issue pending with the call center in relation with this bill Bill no. [protected]; dated: 22.02.08.

I got the vodafone radio activated on 28.01.2008; time: 21:24:48 by calling on 567999. Hence I was supposed to be charged 0.30/- per minute. But in no sms confirming the activation the number to be dialed was mentioned. Hence I kept on using the old number for Vodafone radio: 56799.

By next day itself I realized that things are wrong with the Vodafone radio usage and I am being charged 3rs/min. Since then I kept on calling vodafone call centre at 111 to clarify with the charges, and to understand the reason for increase in bill. I informed them each time, that I am dialing 56799 to access the Vodafone radio. And the bill is increasing too much, and there is some issue, and I am getting charged 3 Rs/ min for the service.

And each time I have been told that my charges are 0.30ps/min and asked to continue with the services and informed that it may be a system error.

Still! Considering everyday increasing amount and that may be one CSE may be making a mistake. I called again- n- again to vodafone call centre on as mentioned below

Date Time Duration of call Spoke with
28.01.2008
22:56:20
9:00
Customer service executive
31.01.2008
21:49:37
11:00
Customer service executive
02.02.2008
10:58:57
13:00
Customer service executive and Senior Customer Care executive


On each call I had clearly mentioned to them that, I have just subscribed to Vodafone radio to reduce the charges to 0.30Rs/ min, but on using the same my charges are skyrocketing. And it may be possible that it is due to the use of Vodafone radio. Each time, I asked them to ask any of senior officer and confirm me back the details, they did kept me on hold for long durations and confirmed me back that there is no charge of Rs.3/- as I have already subscribed to vodafone radio.

Each one of them personally confirmed that I am subscribed to the service and by dialing 56799, I am not making any mistakes and there is nothing to worry about. But when I checked my bill at the end of month. I realized that I have been overcharged, and I have to loose Rs.1068/- @3rs/min.


Since that day I have been complaining with vodafone call centre. First complaint no. being[protected]; raised by them after a lot of effort and after lot of pressing through the executives: (after several painful calls) that too by a Senior Customer Service executive.

In reply to which I received no answer back; I had again called back later- I was again denied to speak with any senior executive and another complained was raised from the call centre. In reply to this I got a call from their executive: who shamefully kept on saying that until I agree to the words that the person who gave me wrong information was a CSE of the name Garima(name too being given by him), he will not be helping me. On which, when I did not agree, (for the same info was provided to me by 2 other junior executives and one senior executive) he disconnected the call. Since then I have tried calling vodafoen Call centre again-n-again, none of my queries on the complaint are being answered properly, saying if I can not identify the name of the executive who gave me information, calling is useless, and they will not help. Executives have bluntly ignored my pleas to transfer any of my calls to any senior personal…repeating…..that decision has been made, I have to pay the amount.

I am damn fed up of this follow up. And feel lot of discomfort in not depositing the billed amount as my outgoing has been barred. But after facing such an attitude towards my repeated pleas. I have no idea what can be done with such sweet service providers.

I'm a vodafone user.I'd not requested any call divert option but still the call divert has been activated on my phone.I've called customer care for assistance and followed the procedure suggested by them to deactivate it but it is still not deactivated.

my vodafone mobile number is [protected], I was getting commercial calls and messages from unknown as well as vodafone numbers . For the same i registered with Do Not Call on 26th december 2008, but after that i was still getting Commercial calls and messages, i called care, executive told me that HE IS SORRY FOR ALL THIS, and registered my complaint .complaint number[protected], he told me strange thing that it would take 21 days maximum to get this issue fixed . i waited for 21 days but no response from them, and i was still gettiing commercial messages. so i called care executive told me " 1ST YOU REGISTERED WITH DO NOT CALL IT TAKES 45 DAYS THEN YOU REGISTERED YOUR COMPLAINT WHICH TAKES 21 DAYS, AND NOW WHEN THIS IS NOT WORKING YOU HAVE TO REGISTER ANOTHER COMPLAINT BECOZ COMPLAINT HAD NOT BEEN REVERTED " ..i really need an answer for that ..


i tell you some of my experiences

" a SUPERVISOR of CUSTOMER CARE told me that i am forwarding your complaint but i am not sure whether you will be reverted or not "

i made around 30-40 calls to care, all i got to hear is that we are sorry . and when i ask to give a written appology letter for this, they deny saying this is not company policies .


i recd. a copy of bill with this
BHUPINDER PAL SINGH
S/O J.C.BOSE, S/O PARAMJIT SINGH KALRA






do not call was just a single problem .i had so many problems complaints numbers are
1.[protected]
2.[protected]
3.[protected]
4.[protected]
5.[protected]
6.[protected]
7.[protected]
8.[protected]
9.[protected]
10.[protected]
11.[protected]
12.[protected]
13.[protected]
14 .[protected]
15.[protected]
16.[protected]
17.[protected]
18.[protected]
19.[protected]
20.[protected]
21.[protected]
22.[protected]
23.[protected]
24.[protected]
25.[protected]
[protected]
27.[protected]


1. MY NUMBER TO CALL 111 HAD BEEN BLOCKED
2. WHEN I VISITED VODAFONE STORE, SANT NAGAR, THEY MISBEHAVED WITH ME
3.WHENEVER I REGISTER MY COMPLAINT ONLINE IN "MY ACCOUNT OPTION " . I AM CALLED BACK FOR THE SAME, BUT JUST FOR FORMALITY, NOTHING HAD BEEN DONE SO FAR .
4.MY EMAIL TO [protected]@VODAFONE.COM IS NEVER REVERTED

Hello !

There is a new way Vodafone has started making money from its subscribers.
I spoke to Vodafone (Can't called them customer care, as they don't really take CARE. moreover, they harrass customers) last month for wrongly charging me for Caller Tunes, which i had never asked for. The call centre guy said he would reverse the entry. I was sure they would not put their act to-gather again, so i confirmed with him that i should not get this charge again next month. AND here i was taken for a surprise. They charged me again for Caller Tunes, and just as they were short of making any additional money or extorting from me, they charged me this month for itemised bill. Now when on earth did i ask them for this. This is my add-on card, only for receiving calls, bill of which is never more than Rs. 100/-. And since they could not find any better means of making money from me they resorted to these means. I think small time businessmen should learn from this how to make BIG money. Even if they wrongly charge Rs. 30/- for Caller Tunes to a few thousands or lakhs of their subscribers, imagine the amount of money they make in a month. Very few poeple call them back asking for a refund. And the Vodafone guys really don't give deed to nay one. Lets accept the fact, there are less literate or illerate poeple who cannot communicate to them properly and the company takes undue advantage ot his. (10, 000 people x Rs. 30/-. Rs. 3, 00, 000/- only). 10, 000 is a very small indicative figure. I am not surprised how these corporations grow big. A fantastic way to make illegal money legally. To be noted is another thing that they reply to anyone in writing. They will ask to give things in wriitng or email them, but never ever on such issues will they give anything in writing to a subsciber. I have myself written few emails and given them a hand written letter to a Vodafine store, but not to receive a reply in writing from them. I REQUEST, if there are any like minded people willing to fight back these thieves and dacoits to join hands.
And they have become even worse on becoming Vodafone. Hutch was any day better then them. Bad Network. Bad Customer Care. Unlawful charges in bills.
Thank You Vodafone.

Samir Gada.

To Whom it may concern,

This letter is regarding the vodafone connection [protected].
I'm very saddened by the fact that the service thats been provide to me was way below acceptable standard.
I'm sending this mail as complaint and also a request to back date 399 plan from Jan 10/2008.
From December'07 last week week I was trying to change my plan.1st of all when I contacted vodafone office they told me to take a new connection to avail the corporate plan.But later vodafone care advice me that I can send a request to corporate care.Since I work for a banking process, I'm not allowed to send mail outside company.When I raised this concern they advice me to send a request from our managers i.d. which I did & got a reply that I should put the request from my own official i.d.I again explained situation to vodafone executives in office again thats the only option remaining is to take a new connection which I think was ridiculous.I've checked with vodafone care they were just giving me standard answer instead of giving me a solution.I was so frustrated, I asked for someone higher, for a simple procedure of changing a plan.They again gave me email ids for managers for corporate care outside my company.You dont how frustrated I felt.Finaly my manager in office told me to contact Lubina Ali.She advice to send a mail to her so that she can forward it to corporate care.One of my collegue was also trying to change his plan also.So Lubina advice to put 1 single request for both o[censored]s.My collegue did same as I was on exam leaves.After 3 days lubina replied to put a seperate request for my number, which I did.It took almost 3 weeks, many calls to corporate care managers, many visits to vodafone care & many false promises to get my plan changed.Vodafone promised me also that my plan will be back dated to Jan10/2008 becuase it was not my fault that the so called vodafone care executives dont know how to help a customer with a peculiar problem.You must understand that I took this much stain for a simple plan change during my exam time.
I was told number of times that 399 plan will be apllied on any bill from Jan'10/2008 itself which never happened and MY WHOLE BILL CAME WRONG FOR JAN'10/2008 TILL FEB'10/2008 which is never corrected till yet and I requested for the correct bill which too I never recieved.
So I humbly request to back date my plan to Jan 10 /2008 & refund the previous plan charge & also the clip charge thats been added on my bill as I strongly beleive that I'm not the person who have to be penalised for inefficency of the vodafone.By the way i'll tell you two more intesting facts, the plan features provide to me by vodafone in genpact & the plan thats been applied for my connection is different, so I need a mail explaining my tariff plan.
Another intresting thing I would share with you is that till now I did'nt get any single right information or help from vodafone reagarding my connection, it is my collegues who helped me.
I hope I'll get an apology letter( not the standard apology) letter & also give me one good reason why should I be with vodafone even after all these trauma.

I have already sent this mail on 9th march at corporatecare.[protected]@vodafone.com but nevey had any reply till yet (16/3/08)