Vodafone Prepaid — Mobile Recharge Complaint
I had made a recharge for mobile no [protected] online through http://www.giftmate.co.in/ for Rs 204 where i had balance amount of 204.80 Rs and as i wanted to close my giftmate account i made the recharge of whole of the amount.
But my mobile was credited with only Rs53 while the amount should have been approx Rs 182.( after deducting approx 10% processing fee)
When i called the customer care for the same but the executive told me as i put value for the recharge so only 53 Rs has been credited, rest has been taken as processing charge and one month validity.Then i again tried 5-6 times but now they refuse to say any recharge has been done.
I registered a complaint on http://www.consumercomplaints.in/ and got the call from [protected]. Even she was not able to justify it and told to mail the query to this email.
My number is Lifetime Free. so how can u give a validity to a lifetime valid no. Moreover i made a Top Up not validity recharge neither it was mentioned on their vodafone website and giftmate website regarding such recharge.
When asked for existence of such recharge in market ( which exactly doesnt exist )and why not its been mentioned on the website, she refused to give actual clarification which is really not understandable... not acceptable at all.
1) Main thing is that Lifetime SIM are being offered FREE of cost in the market nowdays.
2) Conversion from a regular no to Lifetime no , needs a pack of Rs 49 only available in the market.
3) So giving 1 month validity to a lifetime no for Rs 130 does not make any sense at all.
You should have given right top up value rather then validity to something already valid ( and that too when not asked for any validity) .Its just a small amount but the main thing is such act of getting profit( or earnings) out of something does not go by your company's huge brand image.
I request you to please credit my mobile no - [protected] with the remaining recharge value. that should be approx Rs 182 - Rs53 = Rs 129
Amresh Singh Shah
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