Vodafone India Complaints & Reviews

Hi,

I had purchased a Blackberry 8520 Curve from the Vodafone outlet at JMD Regent Square at Gurgaon on the 5th of November. I started experiencing some voice issues in December itself but I assumed those to be Vodafone network problem and did not action upon them.

On 7th Feb my phone completely broke down and I couldn't make any voice calls from the handset. Vodafone executives were extremely unfriendly and unhelpful in taking a backup of my phone, resulting in complete loss of all my data. I finally gave my handset to Vodafone on the 15th Feb vide job sheet no. 1856. I was informed that it will take 14 days to get the handset repairedreplaced. I requested for a spare handset but was not given any. I got no revert or information from Blackberry or Vodafone till the 12th Mar 2010. For nearly a month I had no clue about when am I even getting my handset back and even on visiting the vodafone office, the only answer that I got everytime was that it will take 3 to 4 days more. On 12th, Rahul from Blackberry informed me that I am getting a replaced handset on the 15th March.

On 20th Mar, I faced a voice issue with the replaced handset of a different nature. My handset was not catching signals properly in places where the signals were even slightly weak. I could make calls using the same sim in another handset standing at the same place but I couldn't make the same call using my Curve. I tried from 2 different phones and the result was the same. It was clear that the issue was not a network issue but a handset issue. I informed Rahul at the Vodafone office and he asked me to get the device to him for formatting and then try again. On 22nd March, Rahul reformatted my device but I encountered the same voice issue on the 24th again.So i decided to connect with the Vodafone Nodal office and mailed them since the Blackberry representative at Vodafone office had made it clear that he cant help any further. Whatever could happen can hapen only through Nodal. On 29th March , I received an email from Sukhwinder at Nodal asking for some more details and I replied immediately. There was no response from the Vodafone Nodal offce for onths and I dint haer from them till 8th May 2010 despite repeated mails requesting them for reverts. On 8th May , Sukhwinder from the Nodal office told me to submit the handset at the Vodafone store which will be delivered to their Okhla Office for checking. I informed him that I will not allow any repairs to my ohone since this was SUPPOSED to be a new replaced handset. infact, I had clearly mentioned to them that I will either take a seled box from them or they need to refund my money. He assured me that it will take them ONLY ONE day and that he will get back to me immediately. Hence, I submitted my phone on the 12th May and till date I have not received any response from the Nodal office despite my reminder on the the 25th may. I do not know what is the status of my phone, where it is etc.

I have sufferd a lot financially as well as mentally and plead you to look inot the matter. I do not wish to continue the Blackberry services from Vodafone as they have no reliability whatsoever. I would want my cash to be refunded from Vodafone.

Regards,
Anchal Kansal
[protected]
[protected]@indsource.net
[protected]@yahoo.co.in

Below is the msg i have received on my mobile number [protected] (new delhi) dated :May 31, 2010 at 10:41 PM

From sender : [protected]@

YOUR MOBILE NUMBER HAS WON 450,000 POUNDS IN ONGOING COCA-COLA PROMO UK(FOR SPONSORING S.A 2010 WORLD CUP) FOR CLAIM CONTACT US ON EMAIL([protected]@live.com)


KINDLY UPDATE

Amit Singh

Hi,
I am using vodafone post paid connection for years. My office is in infantry road, Bangalore-1. The address shows that the place is center of Bangalore city. My mobile signal strength will become zero once I entered into the office. The customer care tells lot of stories for the issues without taking single step. They will tell your building owner does not give the permission to do survey . Whereas, airtel has full network. We can’t keep roaming with antennas on our shoulders. Vodafone always has indoor signal problem. Please think twice before getting in to network problem just attracted by tariff plans of Vodafone.

I have mobile No. [protected] since last 5 years. My problem is message outgoing services is not properly working since last 5-6 days, but message incoming services is O.K. As soon as I send the message on any mobile no. of Vodafone or anyother co., after that one automatic message receives "MESSAGE SENDING NOT ALLOWED". Regarding this matter, we have 3-4 times contacted your customer care service on toll free no. 111, but my problem is not rectified till date.

I requeste you to kindly look in to the matter personally and revert back immediately for which we shall be thankful.

Thanking you in anticipation of your kind co-operation.

With Best Regards,
SURESH SINGH
S/O SHRI MOHAN SINGH
OPP. WATER TANK
CHANDRA NAGAR COLONY
HATHRAS ROAD
AGRA-282 006
(U.P.)
MOBILE: [protected]
EMAI: [protected]@gmail.com

I had taken a connection for Vodafone, Bangalore arount 2 yers back, and updted the number in DND. But daily I am getting a lot of advertisement messages and calls. major share of getting advertisement call from HDFC credit card. I had raised a complaint to vodafone customer care 4 times(vodafone Ref:[protected],[protected],[protected],[protected] but till now now I did not get any positive replay from the concerned department and every time the represantative replaying the same the calls are pertain to other service provider.But still I am getting calls daily minimum 3 calls.

I think this may be the problem of vodafone management. The lack of administration. I had an experience with different service providers. and this is one of the worst customer service I had used in this time.

Now I am getting calls and message from vodafone customer care stating that " Please submit your Photo and ID card to nearest vodafone store and enjoy uninterrupted service" am not able to understand after two years vodafone is asking the proof.Now I am thinking to take a new connection from a different service provider and throw this vodafone sim card

Dear Sir/Mam
Somebody Has Used My Moblile number [protected], Without Touch My Moblile Hendset , Might be It was Used By any Vodafone company Employee/ any IT Professainal/ Any Mobile Hacker of The Company as used ISD calls ,
But I have Not Use That calls, Iave no friend or any cousing out of india . i dont know who has used it , that number is purely used by me for out going calls in india , in My Mobile account credit limit has crossed where i have not used same ISD calls ,Vadafone Company has no taken any responsiblity , If ihave not used , if Vodafone Has not Used , then Who has Used That ??????????????
Who Is Responble for ISD Miss Used Phone Calls ?????????


I am totaly helpless

Some Body Help Me, Resolve that problem genrate by any third person


Rajiv Bagga
267, Lig Flat , Sec 32, Near Samrala Chowk Biscuit Factory, Ludhiana
141008
Mobile no
[protected]
[protected]



fromRajiv Bagga <[protected]@gmail.com>
tomandeep.[protected]@vodafone.com,
vikram.[protected]@vodafone.com

dateMon, May 31, 2010 at 10:45 AM
subjectFwd: Fwd: Fwd: [protected] Reminder -11[REF:[protected]]
mailed-bygmail.com

hide details 10:45 AM (26 minutes ago)


Dear Mandeep/vikram
Iam Going hire authorities for that no proper responding from your side
Regards
Rajiv Bagga
[protected]


[protected] Forwarded message[protected]
From: Vikram Bains <vikram.[protected]@vodafone.com>
Date: Mon, May 31, 2010 at 9:33 AM
Subject: Re: Fwd: Fwd: [protected] Reminder -8 [REF:[protected]]
To: [protected]@gmail.com


Dear Mr. Bagga,
Thank you for your email dated 27/05/10 regarding mobile number [protected].
In reference to our previous correspondence we would like to reconfirm you that you have been correctly charged against ISD usage and we are unable to process reversal against the same levied to your account.
The docket number for your future reference is 88190167.
We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.
Happy to help,
Vikram Bains
Nodal Officer

Contact numbers
Vodafone Care : 111 or +91- [protected]
Nodal Number : +91- [protected]
(Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- [protected]
E-mail : vikram.[protected]@vodafone.com
Website : www.vodafone.in



---- Original Message ----
From: [protected]@gmail.com
Sent: 27-May-2010 16:12:46
To: mandeep.[protected]@vodafone.com; vikram.[protected]@vodafone.com
Subject: Fwd: Fwd: [protected] Reminder -8

Dear Mandeep/ Vikram do Need Fully
Rajiv Bagga

[protected] Forwarded message[protected]
From: Rajiv Bagga <[protected]@gmail.com>
Date: Wed, May 26, 2010 at 7:54 PM
Subject: Fwd: Fwd: [protected] Reminder -2 [REF:[protected]]
To: vikram.[protected]@vodafone.com, mandeep.[protected]@vodafone.com


Dear mandeep/ Vikram
I also Check out all these sim with mobile its your end please verify
Rajiv Bagga

[protected] Forwarded message[protected]
From: Vikram Bains <vikram.[protected]@vodafone.com>
Date: Wed, May 26, 2010 at 2:34 PM
Subject: Re: Fwd: [protected] Reminder -2 [REF:[protected]]
To: [protected]@gmail.com


Dear Mr. Bagga,

Thank you for your email dated 25/05/10 regarding mobile number [protected].

In reference to our previous correspondence from Vodafone Care we would like
to inform you that the concern against the above mentioned number has been
addressed to and no issue has been found. SIM services cannot be hacked as
such by any means from our end.

You have been correctly charged against the ISD calls and we regret that we
are unable to address your request for reversal of charges against the same.


The docket number for your future reference is 87143851

We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We?ll do
our best to help you.

Happy to help,

Vikram Bains
Nodal Officer

Contact numbers
Vodafone Care : 111 or +91- [protected]
Nodal Number : +91- [protected]
(Available between 9:30 a.m. to 6 p.m.
Monday to Friday)
Fax number : +91- [protected]
E-mail : vikram.[protected]@vodafone.com
<%20vikram.[protected]@vodafone.com>
Website : www.vodafone.in


---- Original Message ----
From: [protected]@gmail.com
Sent: 25-May-2010 10:34:55
To: mandeep.[protected]@vodafone.com
Cc: vikram.[protected]@vodafone.com
Subject: Fwd: [protected] Reminder -2

*Dear Mandeep,*
*Thanks For Your Respond *
*But Mam I Have not Used ISD calls from my mobile even my hucth Sim ,its
Was Used By Some other Hacker or Any IT Profession of Your Company ,*
*Kindly See The Situation Properly in your IT department or other concern
department.kindly checks the ISD number for which country and which person
has used that Number.*
*Please Do Something with satisfactory Function.*
**
*Best Regards*
*Rajiv Bagga
[protected]
[protected]*
[protected] Forwarded message[protected]
From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Date: Mon, May 24, 2010 at 6:55 PM
Subject: [protected] Reminder -2 [REF:[protected]]
To: [protected]@gmail.com


Dear Mr.Bagga

Thank you for your email dated 21/05/2010 regarding mobile number [protected]

We would like to inform you that we have analyzed your account details as
well as the invoices and did not find any discrepancy, you have been charged
basis your usage only.

The docket number for your future correspondence is 86770590.

We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll do
our best to help you.


Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in






---- Original Message ----
From: [protected]@gmail.com
Sent: 21-May-2010 20:34:31
To: mandeep.[protected]@vodafone.com; vikram.[protected]@vodafone.com
Subject: Fwd: [protected] Reminder -2

Dear Sir Mam ,
Please Do Needfully..................
Rajiv Bagga
[protected]

[protected] Forwarded message[protected]
From: Rajiv Bagga <[protected]@gmail.com>
Date: Thu, May 20, 2010 at 10:05 AM
Subject: [protected] Reminder -1
To: mandeep.[protected]@vodafone.com, vikram.[protected]@vodafone.com




Dear Sir / Mam,

Please Do Needfully , Please Checkout the out going calls where my bill
usages is out standing more then 8000/- which calls had not used by me


Rajiv Bagga
[protected]
[protected]

[protected] Forwarded message[protected]
From: Rajiv Bagga <[protected]@gmail.com>
Date: Wed, May 19, 2010 at 10:45 AM
Subject: [protected]
To: vadafone.[protected]@vodafone.com


Dear Sir / Mam

I, Rajiv Bagga S/o Sh. Hans Raj Bagga am using vodafone number [protected]
from Many Years,
Someday Back I have received a massage from your vodafone company that your
credit limit has 5000/- & your uses is more then 8000/- pay your bill . when
i talked with your service executive he said that you have dialed ISD
Calls.
But Sir I Have Not Use Same from My side, It Is Misusing by your company
office, kindly check from your end this serious matter for me .


Regrds
Rajiv Bagga
[protected]
[protected]

Dear Sir / Madam,

This is in regards to the network issue faced on my number [protected] for which I have been complaining since the past 1 year.
I have complained not only to the call center but also sent several emails and also visited the Vodafone shop (Santacruz), to which I have neither received any call / sms till date, nor is there any improvement in the network.
I get 0 network bar at my residence which is causing a lot of inconvenience to me. The address where I am facing network issue is as given below :

707, Bldg No 15,
New Mhada Colony,
Opp. Sunder Vihar Hotel,
Prateeksha Nagar,
Sion (East)
Mumbai - 400 022.
Alternate Number :

I have also requested for a address change to the above mentioned address, for which I was asked to visit the Vodafone shop and submit my residence proof.
What is the need for documents to be submitted again while I have been using this number for more than 2 years now.

Request your intervention to resolve my concern, as I have not been getting any response from Vodafone.

Looking forward to a positive response.

Thanks & Regards,
Kuldeep Kadam.

Dear Sir,

I am a Airtel User, Regularly I am getting call from [protected] who uses slangs and doest speak his identity. Also sends BAD SMSs. Many a times I have told him in a gentle way not to call but still he is calling.

Really disturbed . request for your kind action.

Regards,

I have a Vodafone connection and I keep getting unsolicited messages regarding tips, jokes etc. These are not messages but appear on my screen. It is taking up a lot of battery life and i am forced to continuously charge my phone. My fully charged battery because of the messages doe snot even last half a day. It is very annoying. Vodafone is a nuisance. Please tell me how i can stop this from happening!

Sir,
I myself Ananda Bijoy Dutta holder of Mob No:[protected] don't want to continue my post paid connection,i told this to vodafone customer care executives but they donn't take any steps rather they force me to continue my post paid connection,
But I do not want to continue this i want to change my connection from postpaid to prepaid but the number i used remains unchanged.

I therefore request you kindly to look into this matter as early as possible from next month onwards i want to continue my connection in prepaid mode not in post paid mode.I need your console regarding this matter.

Thanking you

Yours faithfully
Ananda Bijoy Dutta
[protected]

I Anup Kumar Kirti had activated internet on my blackberry with a plan of Rs. 249 rental per month with 15kb per paisa as download charge 5 days before ( on 14th April 2010 ) & deactivated the same on 19th April 2010. The plan which I activated on my blackberry was suggested by Vodafone customer care & blackberry customer care but they did not intimated me that this plan is too expensive or the details about the plan sold to me. Yesterday on 19th April 2010 I received the message that my unbilled amount stands Rs. 23912/- which exceeds my credit limit of Rs. 15000/- & I have to pay the said amount immediately to get uninterrupted services.
As of now my outgoing has been deactivated.
I had used internet services hardly for 1:30 hrs then how come that Vodafone can charge such a huge amount from the customer. I am using the no. ( [protected] ) a postpaid connection which is a corporate connection issued to me by my company Johnson Controls India Pvt. Ltd.
My concern is that customer care should guide the consume properly with all the details of the plan so that the customer must be well aware about the plan which he is going to take. Why should a customer suffer due to the fault of customer care ?

Hence I request you to look into matter & resolve issue & activate my outgoing services.
I don't deny to pay the actual amount for using the internet for 1:30 hrs on my device.

Promptness in this regard will be highly appreciated.
Waiting for some positive response.

A representative Hemal Kotak visited us on 3rd April 2010 and offered us a very cheap plan for my existing family plan vodafone post-paid connections.

Once we agreed to change the plan he said to get this activated we need to buy 5 new post paid connections and took a cheque of 1750/- 350/- per card for activation.Also he said once we pay the first bill we can claim for the free gift and de-activate those cards.we have taken new sim cards , paid 1st bill , send courier for gifts but yet OUR PLAN IS NOT CHANGED.he had said tht new plan will be activated from the day itself.

Now the representative does not attend our calls and also handsover to some of his assistants. Also he just assures us that the new plan will be activated which is not yet activated even after 2 billing cycles.

kindly take this as a serious issue as this is a serious case of cheating.

The registration is on my husband's name 'Ravi Shah'

Regards
bhoomi shah

sir/ madam
i did not make any ISD call from my no. and in my postpaid bill i have been charged Rs 10 in march and Rs 225 on 16th may.
i contacted at 198 and e-mailed them but no satisfactory answer is provided. if my no is hacked in this condition this is a security concern for me and country. n if it is not then they have charged me unnecessarily.

Its Deeply regretted that, despite having paid the activation charges for the Vodafone Prepaid Mobile connection no.[protected]. it has not been working & only the incoming SMSs are coming from the Vodafone services at India to my roaming at USA "your complaint has been received & it is being addressed" Unfortunately, despite a series of online complaints there is no addressal to the issue.
Pl. get it addressed at once & advise us the action taken on my following email ids: vibha.[protected]@gmail.com or vinod,[protected]@gmail.com & [protected]@bharatpetroleum.in
Thanx, VIBHA VINOD KALLEY CAMP AT LA, WEST COVINA, CA (USA)

I have a plan called VMC 899 activated on my Vodafone Postpaid number [protected]. When I got the plan activated, I was promised unlimited Internet browsing and downloading for a month. Within 10 days, the unbilled amount shot up above my credit limit and my outgoing calls were barred. I talked to the Customer Care Executives but in vain. Then I wrote to the nodal officer who assured me that this will not happen in the future. But after about 10 days, the same problem reappeared and again my outgoing calls were barred. This time, the nodal officer asked me to pay some amount in advance so that my credit limit is increased. I paid some amount through cheque. My services were again barred after 10 days of paying advance. The reason cited was that my usage exceeded the credit limit. When I received the bill I found out that Vodafone had charged me Rs.899 as per the VMC 899 plan for two months, i.e., April-May and May-June. When I talked to Customer Care Executives, they again asked me to make a payment and said that we charge 1 month advance rental for VMC plan 899. This was not told to me earlier, not by the Vodafone Mini Store, neither by the Customer Care Executives nor by the nodal officers when I initially inquired about the plan. I was further threatened that my services will again be barred if I did not pay the amount because my usage has exceeded the credit limit. Although the due date for payment of bill is 11th June and my billing date is 23rd of each month, I am forced to shell out money while Vodafone does not address my complaint. The only reason that usage is exceeding the credit limit is the extra Rs.899 that they have charged as advance, something I was never told about. Please HELP!!!

I and my partner are vodafone customers with a corporate plan(postpaid). We both have the same CUG plan provided to us by the company i.e Accenture and the plan is Accenture 150 plan with a monthly rental on Rs 150. Everything was fine till the last 2.5 years, but the last month i.e april 2010 we both were charged 99 extra for an additional package which is (STD for 50 paise).Now 1st of all we havent asked for this package to be added and also we dont make any STD calls.So why will I add a package which I dont use. Also I was not aware of the addition of this package till I got my bill (they say that send sms when they add something but we didnt get any SMS as well).Also the Vodafone representative in my office was not aware of this.
This was completely unacceptable and when I called them on 111 they were 1st of all not able to find who added the package and how come it got on my bill and second of all they themselves did not know what to do. Then these so called happy to help cheats did what they do best i.e release the call, and this happened the next time as well. I was then completely furious and directly spoke with disconnections to disconnect my services. I spoke to a guy called sujeet from disconnections who assured me that he will remove the extra service will refund the Rs 99 but that didnt happen.Also my partner went to a vodafone mini store in Bhandup named Shreeji plus and spoke with Mr Amrit and that cheat told her that he will disconnect the extra service and will refund Rs99, but when she recieved her next bill i.e May 2010. She neither recieved the credit nor was the extra package removed.
So she called so called Happy to help on 16th may (service registration no[protected], she was told that they will remove the package but they will not give the credit ( now it was for 2 months). She then requested to be transferred to disconnections but again they released the call. I then went the next day i.e 17th May 2010 to vodafone store in Bahayander and again had to explain the entire story to an executive named Disha and to be honest she had no clue what was going on the account and how the charged was added. As an agent who has no knowledge about the process she called the guy sitting next to her whose name is Vimal. and he was searching treasure in the system and took good 15 mins to tell me that they have no idea how this was added on our account, but as all executives are trained (to be polite), he told me that he will definitely remove the package but about the credit he will have to send a mail and will get back to me in 72 hrs, but as we all know these cheats, that never happened.
But i still waited patiently till 25th May 2010 as that was the replying time mentioned for the service registration number. And then I finaly gave them a call and spoke to a guy called swapnil on 198 and guess what, he released the call as well. I called again on 198 and spoke with a guy called mushtaq who told that the package will be changed but no credit will be applied for a fault from their end. Then I spoke with a guy from disconnections whose name is Samshuddin and was trying to retain me as he knew that I was going to disconnect two connections i.e my and my partner's. He then said that we cant do anything but cant give me a credit of Rs 50 instead of Rs 198 that I was charged. What does vodafone think that I am a beggar? Being a customer whose issue is not sorted from past 2 months, I had full legal right to speak to a manager but even for that he kept me on hold and then came and told me that his manager is busy and will cal me in 24 hrs, but guess what as usual that did not happen. Now its well above 24 hrs and still no call. If Vodafone cheats educated people this way then only god knows how much thay cheat people who dont know anything about the bill.They (So called Customer care executives) only know to release the calls when they come up with a complicated bill query.
I just hope that someone takes a look into the matter or I will be left with no choice but to disconnect 2 corporate connections and I strongly feel that other providers (other than vodafone) can provide me with better service.

My Vodaphone Cell No:[protected] (Prepaid Connection) ,I Rechage Lifetime last year,last 7 Month i am not using it, Now I Need this Number But the Vodaphone Customer Care Excecutive don't want to give me back..i request them about it, But They want to give me this number As a postpaid connection not prepaid connection ,,why are they not give me prepaid connection,i am ready to use regularly it as a prepaid.please give me back this Number as prepaid connection

hi i am rahul from panchkula. one no frmn vodafone care that is [protected]. name of the employee is simran. she told me that i[censored] pay ur bill of 1000 we will open urs outgoing of my no [protected]. ...
and i paid the bill still my nors outgoing is not going to open even she behave badly and said pay more bill and cuts the bill
she disturbs me fron last 5 6 days .
do some action
rahul

Dear sir /Madam
I have purchased new handset model No. VF-527(MAGIGC BOX MPGS) Sl. No. [protected] from your vodafone store Bhopal MP Nagar on dated 19/04/2010.The following complaints are found in the handset from the date of purchase.
1. voice is not clear & audible at either end.
2. Functions are too much slow like hanging condition.
3. Battery Back up is less than 1/2 an hour talk time
In this regard I have contacted several times to your authorized Rep. Mr. Sameer Siddiqui Mob. No. [protected] at Bhopal, but I am not getting any positive response from him.

Hope you will take initiative in this matter.
Regards
Raj Narayan
Contact No. [protected]
email [protected]@ gmail.com

Hi
Could you just mail me the name, address and other details of the number [protected] fast now to my mail
Thank you in advance
Lauren