Vodafone India Complaints & Reviews

Vodafone — connection not in use !

hi !
my no. was [protected].My cel was lost three months ago so plz I request you to discontinue your services with me..

Vodafone — discontinued service!

hi !
my no. was [protected].My cel was lost three months ago so plz I request you to discontinue your services with me..

kuldeep kaur

Dear sir/madam

I have buy vaodafone sim before 1 week. I have already submit photo & identity proof.
Service is discontinued from this day. Please give the service back.

Hello, Vodafone Customer care, i have two mobile numbers. These are [protected] & [protected]. My permanent address is :- Ramnagar road no-8 (last part), P.O.- Ramnagar, Agartala, Tripura (west). Pin code :- 799002.

Sir, I have faced tower signal problem for last few days. So, i have given a complain to the customer care. Now i have faced another problem, that is, i can not get my phone balance of the following number :- [protected]. Whenever i call, it tells that the simcard is suspended. Please do something about these problems. I have an airtel number also . That is [protected]. Bye. Thank you.

Dear Sir

I am from Lucknow. My mobile no is [protected] which was not in use for three to four months because i was out of station, & this no is discontinude by u, This is my Seven to Eight years old no & its life time recharged. So i request u to continue your service with me with this number, Or help me that how i can get this number again. I will be very thankful to you.

Regards,

Vikas Kumar

Vodafone — discontinued service

i have recently shifted to kolkata and bought vodafone sim card but after 2 days only they continued the service saying that i failed to answer verification call. i have stayed in many metros including mumbai. there also when i was nt able to ans call they called me again( airtel connection) but vodafone is such a fraud connection they have cut my connection and my card had a talk time of rs 400. I have tried many ways to connect to them but there is no way out. there customer care is use less. the worst network ever. never ever go for vodafone i m not saying because of my personal pain n agony. they also irritate you by sending atleast 20 sms a day. in 2 days only i was annoyed. now it has been a week n my sim is not activated.

Vodafone — Service discontinued

Dear Sir,
on 24th Sept 2011 my service was discontinued & showing it in my cell INSERT SIM. I contact Vodafone Care. They are telling you have to give Rs.25/- for a new sim. Please do something. If no response from ur side I will write to it State Consumer Forum.

Pravin Tayade
My Vodafone No. is [protected]
My contact no. [protected] (Time 7.00 AM to 9.00 AM)

Affected Phone Number: [protected]

This number has been suspended Thrice without reason, VODAFONE has been notified multiple times but in vain. Why is that they are suspending my number without my request and without giving any specified reason.


Regards,
Neeraj Singh

[protected] Forwarded message[protected]
From: Neeraj Singh <neeraj.[protected]@gmail.com>
Date: Tue, Sep 4, 2012 at 12:17 AM
Subject: COMPLAINT - VODAFONE'S in responsive and irresponsible attitude of customer service and support.
To: corporatecare.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, Sheryl.[protected]@vodafone.com, surekha.[protected]@vodafone.com, vittorio.[protected]@vodafone.com
Cc: [protected]@indiatimes.com, Neeraj Singh <neeraj.[protected]@gmail.com>


Team VODAFONE,

This is a clear picture of your in responsive and irresponsible attitude of your service and support, While am still trying to get the reason and support with regards to my complaint raised about my number getting suspended frequently without my knowledge and request. Please understand the practicality of this as I am using this number for my official Blackberry corporate emails.

Again on 3rd Sep 2012, My Number got suspended for the third time and is still suspended. Everyone from copied on this email from VODAFONE has been NON-REACTIVE and are not able to provide support.

Hence, I have also Submitted a Consumer Complaints (Indian Consumer Complaint Forum) - Neeraj Singh31 on Sep 3, 2012 which I am still waiting for response .

Team (TIMES Group) – May I also appeal and request your support in highlighting this issue further under your READERS Grievance column of your daily issue. Please refer to the email chain of my previous communication with Vodafone below.

NOTE : May I also request an immediate focus and assistance on this issue, If any one on this email are not the authorized then your direction would be highly appreciated.

ACTUAL PROBLEM : My Vodafone postpaid number, +[protected] is getting suspended frequently without any request and without my knowledge . First it was suspended on 8th Aug 2012, Then on 29th Aug 2012, then again on 03rd Sep 2012. May I know the reason for this action ? Payment had never been the issue then why is this interruption of services happening at a regular interval ? This has happened for the Third time now and is still in suspended status. I need the reason for this action and a clear action plan. I Have been using the Vodafone services for past 6 years and this is complete breach of trust towards the Vodafone relationship.



Regards,
Neeraj Singh
Email Address : Neeraj.[protected]@gmail.com
Alternate Contact : +[protected]or) +[protected]



[protected] Forwarded message[protected]
From: <neeraj.[protected]@gmail.com>
Date: Fri, Aug 31, 2012 at 8:08 AM
Subject: Complaint Response - Re: Regarding reactivation of the Services [REF:[protected]]
To: corporatecare.[protected]@vodafone.comvo, vodafonecare.[protected]@vodafone.com, Sheryl.[protected]@vodafone.com, vittorio.[protected]@vodafone.com, surekha.[protected]@vodafone.com, Mr Neeraj Singh <neeraj.[protected]@gmail.com>

Team Vodafone,

I would appreciate if you avoid giving incorrect statements. I am sorry to bother everyone but I just cannot get away with this unless and un till I get a valid and acceptable answer.

I would appeal to everyone copied on this email to have this checked again and help me get a acceptable answer to my question. Please read my email chain clearly and verify the records correctly by a mature and responsible person who would not provide a incorrect statement just to cover the mistake.

Vodafone says, My number was suspended twice this month due to Pending un billed payments, which as per my understanding is INCORRECT and they are only saying just to cover there MISTAKE. Vodafone is CHEATING.

If what you said was correct, Please help me understand, why was my number disconnected twice first on 8th Aug ? When the Due Date was for 19th Aug ?? And then on 29th Aug when already the payment was done. There is no connection at all.

Your statement is completely misleading and Incorrect. It so Unfortunate that Vodafone can do to get away with the customer concern without even bothering to understand the problem and trying to get away by proving a vague and incorrect statement.

- 8th Aug - Phone got suspended first without my notice and request (Payment was clear that time and next payment due date was 19th)m

- 19th Aug the Payment was done.

- 29th Aug - Phone Suspended again, without my knowledge (Read above line).

Now can anyone let me understand how are you relating the problem raised with Payment ?????

TEAM VODAFONE, LET ME ASK YOU AGAIN, I NEED VALID JUSTIFICATION AND NOT A INCORRECT STATEMENT, PLEASE.

Sent on my BlackBerry® from Vodafone







From: Vodafone Care <corporatecare.[protected]@vodafone.com>

Date: Thu, 30 Aug 2012 18:28:41 +0530

To: <neeraj.[protected]@gmail.com>

ReplyTo: <corporatecare.[protected]@vodafone.com>

Subject: Regarding reactivation of the Services [REF:[protected]]



Dear Mr. Singh,

Thank you for your email dated 29/08/2012 about reactivation of the Services for your Vodafone connection [protected].

We apologize for the inconvenience caused to you.

With regard to your concern, we regret to say that, your number was suspended due to Unpaid Bills as you have made the payment on due date only, you have to make payment before due date, as per our records we have received the bill payment post services were suspended.

In future, kindly make the payment before due date.

We wish to inform that, incoming and outgoing services have already been activated for your Vodafone number w.e.f.29/08/2012.

In case you need further help, do call or e-mail us. We will do our best to help you.

Happy to Help

Deepali Gujar

Vodafone Corporate Relations

Contact numbers

Vodafone care: 111 or +91-[protected]

Fax number: +[protected]

E-mail: corporatecare.[protected]@vodafone.com

Website: www.vodafone.in









[protected] Forwarded message[protected]
From: Neeraj Singh <neeraj.[protected]@gmail.com>
Date: Wed, Aug 29, 2012 at 5:01 AM
Subject: COMPLAINT - VODAFONE - [protected] - Post Paid.
To: corporatecare.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
Cc: Sheryl.[protected]@vodafone.com, vittorio.[protected]@vodafone.com, surekha.[protected]@vodafone.com

Hi Team VODAFONE,



This is with to bring to your notice about the inconvenience causing to me due to Vodafone service and customer support, and would request your immediate attention and support on this.

This has happened twice in this month that My Vodafone Number was SUSPENDED without my prior notice and any Request. Still my number is SUSPENDED. Twice in this month this has happened.



I want to know WHY ? (I want all the answers for the question below ):

- On 28th Aug 20122 why My VODAFONE – [protected] was suspended, without my request . (Twice this Month).

- When I called the VODAFONE CARE to find out the reason and support, They specified the number has been SUSPENDED with NO SPECIFIED REASSON.

- When I Asked the VODAFONE Senior Executive to create the case for this and have this rectified, He said NO IT IS NOT POSSIBLE to create the case as the number is SUSPENDED. And he Cannot DO ANYTHING.

- Why I am highlighting this is because this number is linked to my Blackberry Official emails and that is important for me. I cannot compromise on that.





When I Do payments on time, There are no issues in that, So why is that I am not receiving a better service, That is All I am asking for, Is that not Doable ?



I Have been using this number for about 6 Years now but never received any good support from VODAFONE. So my Question is Are we paying for the service or are we paying for only inconvenience.



If you Agree the INCAPABILTY to provide BETTER service and support, Please let me know I will look for the other options. Is That what you can provide in return for my Trust which I had with Vodafone for 6 years ? This is the Last Try for HELP and Asking for Better Service and support.



I just DON’T Want to call VODAFONE CARE helpline, It is just a PAIN.





Regards,

Neeraj Singh

Mobile : +91 [protected]

Alternate Number - +91 [protected]

Vodafone — Giving abuse and threat

Hi,
Please send me the Name and address of [protected] as i want to confirm is this serious or not.

Vodafone — STD charges

STD charges confirmed to me is Rs,1.75 per minute and the charges applied is Rs.3.00 per minute.plz clarify

Sir a vodafone connection user disturb us from 2 Days.
Please chack him & take action fast. sir send us him Adderres


Sanjeev Soni
Delhi
[protected]

IRRESPONSIBLE CUSTOMER-CARE OF VODAFONE- KERALA

I am Surya Lal one of the customer of "Vodafone" having a mobile number" [protected]" suffering from the worse services just because o[censored]seless "Customer Care Services.
My purpose of writing is only to tell other people and to the responsible people of customercare of Vodafone, how much Useless company management you are having in Kerala, no one is sincere here in working.
I called to Customer Care Center Kerala, India on 1st week of July. One gentleman attended me and asked my problems. Then i told some problems and ask some doubts on recharge... but he replied in a different manner and told me to call on 55555.In between the call they hold me online more than 10 minutes.. and after that the call drops.
Once again I again tried to the customercare, but the call was not connected till 24.08.2009.sometimes i get some messages to the options on recharge, but tat recharge offers r not valid.At-last I send a lot of sms as"HELP" to 144... i got a reply as "our customer-care executive will contact you within 48 hour" . but I didn't receive a call or anything. How much time am wasting for this process.Again and again in an irresponsible manner You are behaving. so for this what can i do, Either you could give me a reply nor please get damn this "VODAFONE NETWORK".These all incidents gave me a bad impression about the Vodafone Customer Care Centre.
(1). I want to know the purpose of Vodafone Customer Care Centre’s. Is it to fool the Customers and to collect benefit for the company only?
(2). Why Vodafone Customer Care Department which is having an international Brand image doesn’t train the Customer Care Centre Executives and how to behave with the customers?
(3). The time is precious for all and why they are delaying unnecessarily? They can collect all the queries/complaints and call and inform the messages/solutions on our complaints if not able to process/reply at that moment.

By Unsatisfied Vodafone Customer,
Surya Lal

I make two time online payment for recharge of my wife cell to this company , through netbanking but this company only take money than became silent .
1st time i make payment throuh Rechargeitnow for Rs 118/ , amount is deducted from my bank but company didnt show the money in cell account .
2nd time i make payment through Vodafone online recharge for Rs 118/ but result was same , no money is shown in cell iaccount
I lodge a complaint regarding this matter in compant customer care ,

I got this answer (postedhere)
acknowledgements <[protected]@vodafone.com>
to [protected]@gmail.com
date 16 December 2010 10:41
subject Happy To Help: MY ACCOUNT BALANCE
hide details 16 Dec (4 days ago)


Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please SMS <EMail> <email id > to 11
This compalint is lodged on dec 16th 2010 but there is no any responce from company .
I decided to switch this company and never recomend to my friend and relative to take a connection from this VODAFONE
aRVIND kUMAR

due this site efforts only my problem get solved.thanks.

SIM — SIM REGISTRATION

DEAR SIR,
PLEASE REACTIVATE SIM I HAVE ALREADY SUBMITED ALL DOCUMENTS TO DEALER.BUT YET MY SIM IS NOT WORKING SO PLEASE MY IMPORTANT CALLS ARE STOPPED.

Vodafone Postpaid SIM — SIM REGISTRATION FAILED

I went to the customer care center and asked the problem sim regestraion failed then the told exceed the credity limit and pay the amont it will activate with in two hours then i paid the amount till now it will not activate they did not tell perfect reason
what can i do.

Vodafone SIM — vodafone prepaid sim registration failed

i had taken a vodaphone prepaid sim nrly 20 days back and had got it activated, but culd not use it , now when i insert the card i get sim registration failed & also tehre is no network for when i insert this sim , i tried with other sims its working