[Resolved] Volkswagen — pathetic after sales service

saurabh123aggarwal

from Gurgaon, Haryana

Address:

Delhi

Hello Sir,
we have give our car new polo trendline for repair on 23/08/11 to you work shop volkswagen delhi south , bhasin motors , mathura road.

Reg no;- DL9CAA2387
ENG NO:- CFW162861
CHAS NO:- WVWG11600BT

According to the service adviser my car is to be delivered on 2/09/11 . but yet my car is not ready and he is not giving me any satisfactory answer, every time he give me some or the other reason. he is still not able to tell me the proper date when my car will be delivered. and on every call he promise to call back soon and repair it as soon as possible and deliver it.
i am really fed-up with your services and your after sale customer service.

by this mail we need to know till when my car will be delivered and all the reason why are the delays are been done.
you can contact me at : [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ppuneetus

from Noida, Uttar Pradesh

I absolutely agree that the service levels are really bad. I got my rear tail light changed and paid more than tha MRP on the light. I still have that MRP marked sticker and the paid bill at Volksagen Service, Metropolitan, Okhla. Dont know what to do with these guys having otherwise good product.

Puneet
[protected]