[Resolved] Volkswagen India Car — after sales service under warranty product

vineet seth1

from Surat, Gujarat

Address:

Guna, Madhya Pradesh

I bought a POLO car on 19 JAN 2011 , on 9 dec 2012 car sent to bhopal for repair under insurance coverage for changing of OIL CHAMBER which got damaged in road pot hole , dealer informed me after 10 days by estimate no 617 dated 24.12.2011 about repair cost to be borne by me is RS 557383 ie higher then the cost of new engine and even highrer then the COST OF NEW CAR , isnt it should be called a scam dealer is playing with customers , after two month of time CAR is still lying in BHOPAL workshop un repaired ., this is the service VOLKSWAGEN DEALER PROVIDING IN INDIA

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Aug 13, 2020

Complaint marked as Resolved

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Comments

K Nagendra Babu

Hi

I completely agree with you VW is interested in selling cars. but not worried abt after sales service. The car which has german technology has to consider even indian roads. After selling the car, now the dealear says its ony meant for highways but not for bumpy roads.
I dont understand if VW doesnot for indian roads. then wy are the selling their cars in India.
Even my polo on Jan 14th, 2012 had same engine oil problem in Hyderabad . Now, the car is still with VW service centre and now suggests to change the engine of the car . The cost of the engine has to be borne by me. Neither Insurance company or comapnies warranty is covering this.
I am still talking with the dealer about this issue.
Kindly let me know if you get clue to get out of this issue . And I wil also let you know if I have any update on this.

Thanks
Nagendra Babu