Volkswagen India — Concern No: CAL25035 and music system error - MH43 AJ 6020.

Address:

Mumbai Suburban, Maharashtra

subject : - Concern No: CAL25035 and music system error - MH43 AJ 6020.

Dear All,


This is with regard's to the Music system error been display on the center console, for which i had taken my car to thane service center on 4th April 2013 and according to the service advisor their seems to be some permanent problem in the system and needs to be replaced, as the car is under warranty the service advisor told me that the same will be replaced with a new one, and according to him the same has been ordered.


As the left hand side door noise still persist (Concern No: CAL25035 ) , on 10th april 2013 i again went to the service center to show the problem and when i asked about the music system status, i recevied an update saying that it is still on order and would be received within a week time, today when i.e 17/04/2012 i called the servie center to enquire about the status, according to them it will take another 3 three weeks.


i am really upset the way VW or VW representatives have handle my issues / problem, being such a big brand i had expected faster response and better service, but to be frank the way my issues are being handle VW is really pathetic.


1. From last two month i am chasing VW and VW thane service center to get rid of the ratttling sound coming from the left hand side door (Concern No: CAL25035 ), and in last one month i had left my car thrice, and put n numbers of email, but no outcome.


2. i have to follow up from the music system replacement. the service center guys are least bothered and now i have to wait from three more weeks.


i want to ask VW is these is the kind of service you offer, i have not purschased such expensive car to keep it in the service center or drive with error been display on the center console.




Regard's


Shamir A. Shaikh