[Resolved]  Volkswagen India — Damage to speakers

Address:

Mumbai City, Maharashtra

This is in accordance to the incident which occurred at The Volkswagen Tornado Workshop, Andheri (E), Mumbai, India. I own a Polo 1.6 bearing a registration no. MH 02 CB 5784 which I regularly service at the above mentioned workshop. I have been sending the car for even the minutest noise in the cabin in relation to the dashboard or the mountings. This time there was a repeat complaint of an in cabin noise of the dashboard and as the work done previously was not satisfactory, infact the noise was still persistent; after a test drive and a payment of INR 4624 I realised that the car will have to be sent back for the unresolved problem. When returned I was told that the problem would be resolved this time and that I will have to leave the car at the service centre yet again. On the date of collection of the car I noticed another problem - 3 speakers of the car which were initially in perfect working condition before handing over the car at the service centre had stopped working leaving only 1 speaker in working condition. I immediately informed the service advisor Mr. Pradeep kadam about the problem and gave the car back. When Mr. Kadam checked the speakers, he said that the speakers have failed and that it was not under their responsibility. I was further introduced to Ms. Aarti N, who I believe is the Sr. manager. When I narrated the incident to her she refused to be of any help and again said it was not her responsibility. Her behaviour was not at all cooperative, infact she was arrogant and treated the concern as a pain and a hindrance to her daily schedule. Emoji When approached again in a couple of days I was told that the work was done only on the dashboard and there was no relation between the dashboard and the speakers. I am at a loss to understand WHO IS RESPONSIBLE for this loss. If a customer leaves his car at a service centre it is the responsibility of the service centre to make sure the car is given back in the same condition as it was handed over and not with any further problems. How am i to believe that the speakers were not tampered at the service centre. The above damage is not only monetary but also a loss of faith and loyalty towards such VW service centre where a customer is not sure in what condition he would get his car back. I want an explanation in this regard and also want to know who will be paying for this negligence of service quality at your end. PS - There has also been an event when my car was brushed against another car by your service agent in their premises and this was not brought to my notice until I saw the scratches on the hind bumper and the fresh paint of the other blue car which was also damaged. This was not made into a big issue understanding customer ethics and was then repainted. Disappointed by your service AGAIN,