[Resolved]  Volkswagen India — service

VW Passt 27lacs top end bought in 2007 November
Since than every year 2 months car is been in the showroom following are major faults
1.A/C cooling car send continuously periodically to showroom for first 2 years
2.ECG electronics unit failure costing 1.5Lacs we had to bare part not available car stuck for 3 weeks
3.Sunroof failure repairing took 2 months parts not available
4.Ongoing complaint of water leakage since 3 years now still not able to solve.
1st year (monsoon) rubber bush of the boot torned part not available not replaced sticked with sealant
2nd year (monsoon) same problem rubber bushes changed charges paid by me
3rd year (monsoon) same problem following drama is going on
Note:In this last three years the water leakage has destroyed the back seat leather cover completely
Current case: Car given to workshop on 12th August no follow up from any VW service manager every time I had to follow up to know about the status, first weeks analysis leakage from rubber bush they need to be changed again extra leakage found in sunroof pipe line due to dry leafs stuck, I demanded change of covers and fixing leakage FOC against manufacturing defect no response for 2 weeks than after my follow up i came to know VW is trying to blame us for some denting painting work done on the boot in some local garage causing water leakage. I do not accpet the blame since it is not correct VW is just trying to blame it all on me to save there cost. Since that i have send several mails and called several times i have never got any proper response and my car is stuck at the workshop

Need consumer court support to fight this out

Rohan Ghelani
+91 [protected]

AT THE VOLKSWAGEN SHOWROOM WHEN CUSTOMERS CAME FOR THE SERVICING THE VEHICLE THEY ARE FORCED TO USE THE ENGINE OIL WHICH IS RECOMENDED BY VOLKSWAGEN i.e. CASTROL MAGNATEC 5W40 ENGINE OIL. IT IS VERY UNFAIR WITH THE CUSTOMER THAT COMPANY SAYS THAT VOLKSWAGEN RECOMMENDS CASTROL BUT IT IS NOT LIKE TAHT VOLKSWAGEN RECOMMENDS ONLY CASTROL. IF ANY CUSTOMER WANTS TO USE ANY DIFFEREND BRAND OF ENGINE OIL . SERVICING DEPARTMENT CUSTOMERS ALSO FORCE THE CUSTOMER TO MUST USAGE FOR THE ONLY CASTROL ENGINE OIL. THEY ARE REALLY VERY RUDE AND THEY ALSO NOT SELLING THE SERVICING RELATED PARTS AS A COUNTER SALE FOR THEIR CUSTOMERS LIKE PETROL, DISEL, OIL& AIR FILTERS. BECAUSE, IF THEY DO THAT AND ALSO THREATENS THAT COMPANY WILL DISCOUNTINUE OF THIER WARRANTY CONTRACT. I THINK THAT IS DEPEND ON THE CUSTOMER WHICH OIL CAN BE USED BY HIM. THEY CAN NOT ASK OR RATHER FORCE FOR THE ISSUE.

yes i totally aree with you.we sent our car-polo(highline) for first service and they really behaved very badly.Car was badly done--means not cleaned properly.whole of the petrol was used.When i started the car from showroom there was zero petrol in my car---They kept my car for 10days and used it like their own car.VERY IRRESPONSIBLE BEHAVOIUR.I NEED EMAIL OF PERSON WHOM TO COMPLAINT.THIS HAPPENED IN DELHI --MOHAN COOPERATIVE AREA.

i agree with him

Dear Team,

I went at your service center gandhidham location and i face the many issue regarding service,

The service manager(Mr. Prashant) has behave so rudely and i am really desappointed him . he has insulted me.

Requesting you to take action against him and revert me back as soon as poseble,

Regards
Imrna sama
Mob no:[protected]

I am sorry to inform you, that after purchase of Polo in Jan, 2013. The car is running smoothly up till 22nd May, 2014. After that a starting problem has been arisen since 23rd May, 2014, and the new car is started by help of outside porter. I can not expect that, the company like you, such type of car is sold where there is a major starting problem which can not be rectified by your authorised service station OSL Exclusive Private Limited 43, Topsia Road, Arupota, Dhapa, Kokata 105, for observation and servicing purpose I have delivered my car into the Topsia workshop on 25th May, 2014 under Sanjay Karmakar (SA). I have specially requested, that kindly take special care as the case is very senstive like 'starting problem', in that case also instructed to keep observation they can take time 3-4 days for their observation to get rid of this problem. They have released the car on 30th May, 2014 with the pre undersigned of satisfaction declaration that this kind of starting problem will not be repeated in future.

I am very sorry to inform you, that the said problem is arisen again within a week, how can I rely on your services provided by authorised service station in Kolkata.

Requesting you take necessary action to get rid of this problem in future.

Regards,

Arunava Biswas

Mobile : [protected]/[protected]
Email : [protected]@uicorpn.com

WB02AC0093
(Engine No. : CFW341416)

Respected sir, iam using my vento car from four years in visakhapatnam and my service is due on may 5 this year and when i went to rhe showroom i was shocked to see that the showroom is closed and iheard that showroom is not there in visakhapatnam and and when i called the customercare center i heard a reply that i have to bring my car to guntur which is nearly 400 kms from my destination and your cal center peraon said to bring there otherwise they cant do anything and cut down the cal i was very shocked to hear a company like volkswagen is that much worst at that stage i came to know i want to know what should ido for my service because as its apetrol and nearly 400kms ride icant go to guntur and iwant to know what answer the company wl give and after that i think of what to do regarding my car and then iwl take advice from all the customers in visakhapatanam and then we wl do what is necessary but u have to do something for us to provide service here only