Volkswagen India Complaints & Reviews

I am Sakshi Aggarwal here. I am resident of Karnal district in Haryana. I purchased Vento Diesel car having Engine No. CLN15957, Chasis No. WVWD11602BT048709 on 20/04/11. On 6 Sept 2011, my husband was driving on Highway. Suddenly one maruti 800 hit our car from at Bonnet side and damage most of the portion of front side of the car. After strike by small car like Maruti 800, Vento could not maintain balance on Highway and finally fell into deep mud hole. Even after such big hit, air bags did not open at the spot and ABS Could not stop the car running only at 90 Km/hr.

After contact the company showroom in Karnal(Haryana)in India, they are responding with one line " Air Bag will open only when car will face more powerful collision and ABS can work only this much of level". What was told at the time of purchase, nothing come true.

I am owning cars from other companies also. But i faced life threatening incident with Volkswagen only. I am seeing whether Volkswagen will take some action and solve my problem as soon as possible.

Would you please follow my case and tell them to solve the problem from the roots as I am working and they make me suffer a lot. This is a very bad reputation to VW cars.

If you are planning to buy a Volkswagen pause read our experience and then decide.

It is not ‘Das Auto’ as they claim.

Firstly, none of the dealers understand what is meant by customer orientation. The dealers change their colors once the sale is closed.

We booked the vehicle through Volkswagen Downtown Bangalore,Magrath road.

Post sales service was horrendous. It took us three months and five follow up calls to get the car papers and RC smart card.

The vehicle pick up is very slow and not encouraging. We had almost decided to surrender back the car. Unfortunately for us our 4 month old Volkswagen Polo had met with an accident and this was the acid test for Volkswagen’s service.

We choose to try with the only other dealer in Bangalore and it was nightmare getting the car repaired from Volkswagen Palace Cross. It was delivered to them on August 10th.

The vehicle was delivered on Wednesday, August 31st after several repeated follow up calls and escalations. It took them almost 3 weeks of ‘service time’. All our excitement went down the drain on inspecting the car as the condition was completely unprofessional and work done on the car was extremely sloppy. There are numerous scratch marks, dents and unfinished edges that illustrate the lack of care with which Volkswagen handle their products On opening the bonnet we were ashamed of having bought this car from this well reputed automobile firm as the insulation/damper was completely torn apart. I have attached a picture of the bonnet after the car came from service. On asking the staff about the problem we were told that a rat had eaten away the insulation over the days of repair.


Personally, I think Volkswagen must pump in as much money into their customer care as they do in marketing their products. From our past experiences with Skoda, Maruti, Fiat and Honda we have never seen such horrible customer service. I would not recommend buying a Volkswagen car to anyone and deeply regret having bought one already.


The special edition of Times Of India with a tablet battery music or silver coated special pull out front page does not make a difference to end consumers.
Volkswagen would be better off improving customer service than spending money on advertising.

It is only now we understand the value of Fiat , Maruthi and Honda service levels.

J M Prasad

[protected]@hotmail.com

My Jetta met with a bad accident and the airbags never deployed. Thankfully no one was hurt.

My driver was driving and I was at the back seat - as you can see from the picture, it was a bad accident.

This is a serious issue on their safety claim and with 8 air bags and none deploy, I shudder to think how safe the car really is.

I want an explanation from VW on the same and would like a new car + compensation for bearing this trauma.

Piyush
[protected]@gmail.com

Sir,
I had purchased a Volks wagen Vento car nearly about 1 month ago. But the car is defected , when i drive it in the absene of sun i.e in morning or evening a huge amount of fog is formed on the front and rear miror and the defoggr is unable to defog that fog. When it complaint to the showroom for this cause. The said that they will repair the vehicle inplace of replacing it.
Sir, the car is very costly. So, you are requested to plaease take an urgent action so that the company will replace m vehicle
Thank You,
Your faithfully

Name: Naresh Kumar Sharma
R/o 9/41, arya samaj gali, main bazar , Udhampur 182101
Jammu and Kashmir
Mob:- [protected]

Hi,

I bought VW Vento Highline TDI on March 21st 2011 from Mangalore as the vehicle had a long booking period in Bangalore. After buying the vehicle my worst of the days started as the service center of VW in Bangalore is pathetic. Auto up function of the rear window in my car was not working within one week from the time I bought the vehicle & I took the vehicle promptly to Bangalore Down Town Service station who repaired it but charged me for the repair. I asked them promptly if there is something called warranty for which I was told these kind of repairs are not covered under warranty. After this in a couple of months I noticed crack on my windshield (Again manufacturing defect) & again I had to take the vehicle to the same service station as only 2 service stations are available in Bangalore & the other service station is about 45kms from my place. I was told that the windshield would be replaced under warranty by Mr. Kumar at Down Town but after 3 days when I asked about the status & went to collect the vehicle I was told that warranty was not approved. Again when I demanded to provide warranty reject documents is when the dealer sent it for warranty (which I came to know later) & the pictures which were shown to VW was also not the pictures of my car. This I realized after taking delivery by paying complete amount & when I went back I was told VW did not approve but the matter of fact is as they had not sent the case for warranty claim earlier they only wanted to cover up for their act & had mailed VW photos which was not of my car.

After this in the month of August on a weekend I noticed that the engine faulty light was on in the dashboard. As it was weekend I tried to contact the toll free number wherein a technical person spoke to me & I explained the technical person that I have noticed a wire which had come out of the socket near air filter. The technical guy asked me to take the vehicle to the same service station in spite of explaining him the horrifying experience which I was going through & promised me that the wire would be replace under warranty.

After this I took the vehicle & gave the vehicle for repair on 22nd August & promised date of delivery was also 22nd August. But I was not given the vehicle for the next 3 days & when I went to take the delivery of the vehicle as usual no warranty was claimed & I was promptly handed over the bill. But when I asked for explanation on for all manufacturer's defect am I responsilbe no one has been able to answer.

I have written several times to VW on the horrifying experience which I & other VW buyers in Bangalore have been going through I have not recieved the revert. Please help me....

GEAR LOCKED OF Volkswagen Vento


Sir, I had purchased Volkswagen Vento AUTOMATIC
on 10 june at Surat dealer- Navjivan

The car has run 3920 Km till now
On 22 August the car stopped working
problems faced were-
1. The battery ran down
2. On calling, a company's employee came,
he tried with some techniques and
further increased the problem
- The Gear got locked and is jammed
it could not be turned to Neutral or any other mode

A crane was called to lift the car and is taken somewhere

I don't know where the car is and it's been 5days
I don't have the car


CAR DETAILS
VOLKSWAGEN VENTO AUTOMATIC PETROL
GJ05CQ9029
Engine No. WVWD11606BT055579
COLOUR - BEIGE

Please try to solve the problem and do the neeful

Rajendra Sethia
Surat
[protected]

I had purchased a VW Polo (MH43 AJ 6336) about 2 mths back, the car has hardly done about 1000Km till date as it is hardly used. Suddenly over the last few days i observed that the (coil) indicator in the dashboard had been flashing.

Today i took it to their workshop in andheri east, firstly they took about 20min to attend to me while i was waiting. Then i explained the problem to Mr. Gunga Patil.

I received a call from Mr. Patil after 2 hrs stating that the problem was due to the wiring being damaged by a rodent, when i asked him to replace the wiring i was told that the wiring comes with the sensor which would cost me approx Rs.3000, if this wire was so critical shouldnt this be concealed or was VW not expecting rodents to damage this. In India the cars are parked in the building compounds which is exposed to rodents. Either they should have concealed the wiring or should replace the sensor at their cost.

This sounds more like a clear problem with their design, which should have been rectified. But they seem to be blissfully not interested..

I have other vehicles from other manufacturers & have never faced a problem, this is a design failure on part of VW.

If this exists with Polo then the same would be the case with Vento as well as both have similar construct.


BUYERS PL CHECK THESE BEFORE YOU BUY

This is my third enquiry but sorry to say Volkswagen company customer service doesn’t respond. How they will take complain of its dealer.
I believe i have to talk to corporate level. I found very poor customer service, not at all at par with the brand its carry.
Thanks

I have purchased my Volkswagen Vento Car from KSM motor, Navi Mumbai.
I have been charged Rs 69304 against the Registration & Tax.

I have received the receipt of Rs 62415 against RTO & Rs 300 for registration charges.

That mean Dealer has charged Rs 6589 as extra.
I have enquired with Volkswagen customer care , whether Volkswagen authorized their dealer to charge extra for the service provided, but they are not responding.
I believe VOLKSWAGEN doesn’t have such bad service worldwide.

I rate after sale service of KSM Volkswagen very poor.

rgds

Animesh Singh

I hope someone from Volkswagen is listening. I bought VW-Vento in the very month of its launch. I had great hopes about its service quality, but I am fully disappointed. This so called German car maker had forgotten what is quality of service after they opened shop in INDIA! They are as good as any other company in India for "poor quality of service". They are interested only in selling cars and least bothered about service. For Hyderabad you will see only one workshop listed on VW site. They don't even provide a consumer complaint email or phone numbers. In Hyderabad PPS Motors (Orion motors) in Madhapur is the service provider and they never stick to their commitments. I wonder when they will provide good quality workshops along with selling their so called international brands.

Lesson- Do not fall for their brand marketing! Maruti/Hyundai is miles ahead in service network

Dear sir ,
we have purchased a car before 1 month and it has just runed 2400 kms and now car is not working the service center people are saying that we cannot do anything this work is not our and now car is in service centre from last 20 days and they said do wht ever we cant help u at any cost according to them engien is seased but i want the solution and i am not getiing it please let me know wht can be done

Thanks,&regards
kapil mehta
[protected]

I own polo petrol ch.no.WVWJ1060GBT008629 it has covered 4000 kms.The car was purchased from Genuss chd.on[protected]. The rear shock absorver is apparently leaking and this thing was disclosed to service adviser in order to seek appointment on Ph. No. 3066666 on 18-07-11 who told we are too busy and come next week but didnt confirm day or date , I was willing to get it done this week itself as the car remains at Rohtak Haryana. I explained the problem that vehicle has been called specially for this repair and has to be send back by Friday. The service adviser told me to get it done at Karnal on way back.
Same day i called the dealership again to get Ph.No.of Karnal dealer and to talk to VW North Zone Service Head Iwas told they dont have the no. and gave me Karnal no. [protected]and helpline [protected] . Karnal people told me they dont have the part
in stock. Then i called helpline 1800.......and on pressing 2 and on disclosing problem i was put on coonference with one Munish who was very humble and told me he will check and give callin 30 minutes .which i made after sufficiently waiting but he send an sms he is busy.
Isend him message on 19 july he replies take the car to karnal i told him they dont have stockof the part.Then i recieve call from karnal again that Chd. also has no stock. even the delivery was not smooth . The dealer is a cheat and no service at all .where the customer should go Vw has sold cars without having infrastructure and spares.thats worlds no 1 co treating the customers diffrently here only making fools and taking advantage of weak law enforcement.
kulvir [protected]

Dt: 18.07.2011

M/s.Navjivan Auto Square Pvt. Ltd.,
Kargil Chowk, Surat Dumas Road,
Surat - 395007,
Gujarat.

Sub: Non Delivery of Booked Car

Dear Sir,
This is in regards to my booking for a NEW PASSAT Diesel HIGHLINE, White Colour. I have booked the car under the sales contract no. 20062, Dated : 18th April, 2011, with advance amount of Rs. 3 Lacs, Under the name of Surbhi Textile Mills Pvt. Ltd., for delivery schedule in June,2011.

Despite many talks with the concerned person of the dealer Mr. Maunish Mistry and Mr. Tejas Desai (GM) , Mr. Vinay Patel, till date there is no fixed date for the delivery of the car and i do not get any proper response from the dealers as well. For complains, i have called many times to Volkswagen Mumbai on[protected], but i have no proper response.

Kindly take a note of it and possibly give me a confirmed scheduled date for the same.

Awaiting early reply.

With regards,

For Surbhi Textile Mills Pvt . Ltd.



Director / Authorised Sign.



C.C. To: M/s. Volkswagan India, Mumbai

I have a VW Passat (engine no. – WVWM083C89A000244, Registration No. – AP 10 AT 101)
My car had a manufacturing defect (as admitted by Volkswagen) and so the connecting rod in the engine block broke into pieces. The car stopped while commuting on a highway putting the lives of my family and me in danger as truck just about missed our car by a few inches. The car was taken away by the workshop after 5-6 hours o[censored]s waiting there, still recovering from the trauma just suffered from the unforeseen malfunction.

Having explained the almost miraculous escape we had from a life threatening accident by a just few inches due the carelessness of the company I presumed that the Volkswagen would respond to it with priority; but; to my surprise even after about 2 weeks of reporting the incident I didn’t even get a call from someone responsible enough to handle this. Such is the competence of Volkswagen.
After many weeks of chasing them, they finally offered me a new engine, while I kept insisting that there might me other defected parts too and also that a new engine might not work well with the rest of the parts being 52,000 km old. They kept saying that nothing would go wrong as it’s just about a year old. I even offered to buy the 2011 Passat by paying the difference from the company depreciated value of my existing car, they would not agree to this either!

Having been left with no choice, I was returned my car with a new engine. It’s been 2 weeks since and there has not been a single day that I have not had problems with the car.
- The low coolant light glows every 2 days
- The suspension makes all sorts of sounds
- The AC vents makes all sort of noises
- I have to keep making trips of the service station
- I have no idea when a part of the car might give up

For a car worth Rs. 28 lakh, the brand is extremely incompetent of handling the after sales service for a car of this segment. I can only sympathize with other customers of Volkswagen who own any of their products.

I would also request anyone having cars with engine number in the same series to be aware of a similar defect in the car.

I would like to bring this to the management of Volkswagen to review their service operations in India.
International Management: Prof. Dr. rer. nat. Martin Winterkorn, Dr. rer. pol. h. c. Francisco Javier Garcia Sanz, Prof. Dr. rer. pol. Jochem Heizmann, Christian Klingler, Dr.-Ing. E. h. Michael Macht, Dr. rer. pol. Horst Neumann, Hans Dieter Pötsch, Rupert Stadler
India Management: Dr. John Chacko, Mr. K. K. Swamy, Mr. Maik Stephan, Hans-Jaochim Rothenpieler, Frank Tuch

I have inquired about volkwagen polo at AUTO MARK MOTORS PVT LTD....situated at rajkot....

But they are threatning and exploiting me that i will have to compulsorily take accessories with the car if i want to buy car from there showroom.

and when i inquired abt vento they told me to give premium for it.

They also told me that the procedure of RTO INSURANCE will be done by them....but there amount of RTO INSURANCE is too high.

THIS IS PURE WHITE COLAR GUNDA GIRI.

I have many other options but as we are living in INDEPENDENT INDIA i think we should not face such gundagiri.

my name is Pratik thakar my contact number is[protected]

CAR SENT TO VOLKSWAGEN SERVICE CENTER AT LAL BAUG MUMBAI - DEALER SHAMAN CARS
NO PROPER SERVICE PROVIDED AND VERY IRRESPONSIBLE BEHAVIOR
THE COMPANY DOES NOT CHECK THE PROBLEM PROPERLY AND JUST HAS A GLANCE THROUGH THE DAMAGED PART. MY SIDE VIEW MIRROR WAS BROKEN AND THE COMPANY SAID I WILL HAVE TO REPLACE THAT MIRROR ALONG WITH THE BODY.
I AGREED TO THE REPAIR AND THE COST ASSOCIATED WITH IT. I ASKED THEM FOR INSURANCE CLAIM AND EVEN THAT WAS APPROVED. NOW THE PROBLEM IS THAT THE RIGHT AND LEFT SIDE MIRRORS DO NOT ALIGN WITH EACH OTHER AND THE COMPANY SAYS THEY WILL HAVE TO REPLACE THE RIGHT MIRROR AS WELL. THE COMPANY IS JUST INCREASING THE COST OF SERVICE & REPAIR SO THAT THEY CAN BENEFIT FROM THIS.
MY CAR HAD ALREADY GOT THE RIGHT HAND MIRROR FIXED SOMETIME BACK AND NOW THE COMPANY SAYS IT WILL AGAIN HAVE TO BE FIXED.
THIS IS SO WRONG ON THE PART OF VOLKSWAGEN INDIA.
I AM DISAPPOINTED WITH THIS BEHAVIOR & SERVICE.

it was really bad experience buying car from your dealer at world class automobiles paschim vihar new delhi india. we were thrilled that we are buying a international brand but after waiting for 50 days all expectations from your co. burs ted. we went to take the delivery of Polo from your dealer on[protected] we founded that the car was not looking new and that the plastic cover was totally crushed and was also torned, seeing this we asked that we will not take the delivery of this vehicle and also since in trendline model the door handle and side mirrors are black but in that car they were painted white for which the excuse was given that it was booked by some other client and since he has not turned up so we will give this car to you but as we were not interested in taking the delivery of that car so the dealership humbly told us that they will give another car but since it is lying at there moti nagar warehouse and also it requires washing and pdi so we can come after 2 hours. we also make our consent as to better wait than to take used car, when we turned up again we were shocked to see that the same car was offered but this the difference was the door handle were turner black and side mirrors were also turned black. after showing ignorance about the incident the manager there have to admit that they have tried to sell the same car, as i have given them enough proof that it was the same car. after this incident i have lost all my confidence in your brand because if you can change door handles and side mirrors then you can also change other essential parts which can be harmful for me and for my family.

Dear Sir/Madam

I have booked a VOLKSWAGEN POLo on 28th MAY 2011 and the guy who boooked a car for me committed to deliver the car within 3-4 weeks. And today is 28 JUNE 2011.But till now they have not delivered the car to me .Whenever I caal them from my cell they never pick the call and whenever I make a call to them with different nos. they immediately receive the call......I am following up them since 10 days and they say that they are not sure when can deliver the car to me....I am very much angry with the kind of service and now I am getting the feeling of fraud..Please let me know what to do..
And name of the people with whom i am in contact with are
Ankur Khandelwal and Amit Malik(ATRICA AUTOMOBILES PVT LTD , Patparganj Industrial area)

And My details are Nikhil Rustagi
Receipt no is 442
Contact no [protected]
email : [protected]@gmail.com

These are the unresolved problems that i have been facing from the very first service, after i had brought VOLKSWAGEN JETTA, from the Volkswagen dealer in cochin.

1. Jerking of the whole body when the car is engaged into First gear
2. heavy rattling noise from the rear of the vehicle
3. water seeping into the running board cavity and being stored there

how the dealer responded
1. all VW Jetta have the jerking issue.
2. it could be the brake pins being lose
3. tried fixing it

what i doubt is the actual problem
1. there is a issue with the clutch
2. the dealer is unable to solve it
3. the dealer is unable to solve it

it would be helpful if the dealer would find a way to solve it or get sufficient knowledge from the company to solve these problem at the earliest. as the condition of the car is deteriorating

I bought it car march 2011 same time I deposited car registration amount . as of today I did not received registration yet . I called 100 times but nobody pick the phone. I personally visited showroom every time same answer you will get registration within two three day
Viraj Automobiles Pvt. Ltd.
A-18, Sector 6.
Noida - 201 301
New Delhi & NCR +91-(0)[protected]

as i have booked volkswagen vento diesel high end model silver metallic on 20.08.10 booking no is A232 since u have committed delivery within 4-5 months but it has taken ages to deliver the car . as i have paid Rs 75000/- by cheque in advance. And there is no positive reply from ur end even after my n number of visit to ur show room(ABROS. annanagar chennai). If i am not getting positive reply from ur end within 2-3 day ur forcing me to take action thro consumer court.
Plz do the needful
CUSTOMER NAME:Dr.V.Diwkar
Booking no: A232