[Resolved]  Volkswagen India — Pathetic Wheel Alignment of Polo

Address:

East Delhi, Delhi

Respected Sir/Ma'am
Sub:Poor Wheel Alignment of Polo

This is to bring to your kind notice that I,Dr. Deepak Sarin,bought a Polo (registration # DL 5CE 3037) from Bhasin Motors,New Delhi,India but within a week the wheel alignment of the car got distorted.

I have got my car rectified from all your workshops SIX times but to no avail.The wheel alignment of my car is still distorted even after SIX FAILED ATTEMPTS from the pathetic workshop engineers.I was really disappointed and frustrated that a car manufacturer as renowned as Volkswagen could deliver such a poor product,and even poorer after sales service.This heart rending incident has ruined all my excitement of buying a new car and the brand value of your esteemed company.Now,after 8 long months of driving this car,I have learnt that this car is a DANGER to my LIFE as I just cannot leave the steering of the car.Is this the kind of poor quality cars your reknowned brand makes which is unsafe for the driver.I don't think I will ever buy a Volkswagen car in my entire life,or recommend anyone in my known circle to do the same blunder that I made.

The most frustrating and agonizing part is that after repeated pleas and contacting the Volkswagen India Helpline (Concern No: CAL2959,Concern No: VWG2689) to have my car corrected,there is no response from the company or the dealer,Bhasin Motors Delhi.Its a shame that because of the poor quality of the product,the client has to undergo such mental trauma,harassment, frustration,threat to his life and wastage of his precious time,energy and hard earned money in maintaining such cars,which are meant for luxury,not discomfort.Last time I had made the request,I got response from two workshops and I requested them to transfer my case to Attrica Motors,as its close to my house.The GM service Mr. Vicky Raina tested my car and told me that he would contact me as and when your engineer would show up,but after repeated calls,he told me TWO MONTHS later that no such thing would happen and that my case has been forwarded to your head office in Pune,which has yet to react.If your company doesn't want to accept that they have manufacturing defects in their only selling product in India,the least I can expect is for them to rectify it.But after repeated mails and pleas,I think the only option left with me is through Consumer Court of India.

I hope you take due notice of this complaint and do the needful to ensure that the error is properly rectified and appropriately fixed to reinforce my lost faith in your esteemed company.

Yours Sincerely
Dr. Deepak Sarin
[protected]