Comments
write to you with utter dissatisfaction on buying a Volkswagen car.Here is my experience in details.
I booked my car on the 24th of April 2013 - Polo Highline petrol at an outright purchase.
Since I was interested in the shadow blue colour I was told by the salesman that it will take about 3 weeks to a month for delivery.
So I called the agency after 3 weeks to follow-up and spoke to Shahid who sold the car to me. Each time I called him, he said it still shows in billing and he will call me back in 1-2 days and update me on the status but ahem I never heard from him at all. Late I got to know that he(Shahid) had got transferred to the Santacruz branch.At this point on 20th of May I spoke to Mr Kulkarni who heads the agency to check on the status of the car as it was nearing a month and my car was not delivered and nobody communicated the status on their own and were shy of talking on the phone too.
Every time I called they promised to call back and never called back(this happened 5-6 times). Mr Kulkarni too followed the suit of others and did not call me to update me.
I received a call after 3 days from Ms Sapna that the car is in stock and I can make the remaining payment and the car will be allocated to me.
I picked up my car on the 2nd of May and while driving found out that the wheels were not aligned and it kept pulling towards left on its own.First the agency said I should check the tyre pressure and it cant be an alignment issue as its a new car.After a lot of request to get the car checked by the company workshop it was finally picked up yesterday at 10am (Nayan got this arranged). Till 6 pm I never heard either from the agency or the workshop on the status of the car and what was exactly wrong.when i called them (Nayan and workshop) they both had no clue what was exactly wrong with the car and said that they will call me back.
So my car was gone and I was at a state of exasperation where I didn't know what was happening to it and when it will be brought back.I finally after making some 10 calls got the car back at 9pm. The car from the workshop came is a dirty state and the interiors were soiled,I mean its a new car how can you not clean it after fixing it.
BTW, till now the workshop has not returned my call,I spoke to the receptionist inquiring about the car last evening at 5pm and she said she will ask the service engineer to give me a call back in 1 hour.
I want answers:
Why your staff is shy of keeping the customer informed??
Why nobody takes accountability customer service/satisfaction?
Why was the car gone for 10 hours as wheel alignment repair takes maximum of 1-2 hours.why was this not resolved at a priority basis when the company made a blunder by selling a faulty car.
Is this the German engineering that you keep advertising about?
How can you sell a car with a fault? Don't you have and quality checks before selling?
Why the agency never detected the wheel-alignment issue before they sold the car to me considering the car was driven from Vasai to the shop which is over 40 kms by the company driver.
what are you going to do about this feedback??
Its been just a week that I got possession of my Polo and am already a dis-satisfied with selecting the brand and will ensure no friend/family goes through this experience ever.
Now you know why your cars don't sell. The product is faulty and the people selling the product are not interested in their job and customer service creating a host of annoyed and displeased customers like me.
I booked my car on the 24th of April 2013 - Polo Highline petrol at an outright purchase.
Since I was interested in the shadow blue colour I was told by the salesman that it will take about 3 weeks to a month for delivery.
So I called the agency after 3 weeks to follow-up and spoke to Shahid who sold the car to me. Each time I called him, he said it still shows in billing and he will call me back in 1-2 days and update me on the status but ahem I never heard from him at all. Late I got to know that he(Shahid) had got transferred to the Santacruz branch.At this point on 20th of May I spoke to Mr Kulkarni who heads the agency to check on the status of the car as it was nearing a month and my car was not delivered and nobody communicated the status on their own and were shy of talking on the phone too.
Every time I called they promised to call back and never called back(this happened 5-6 times). Mr Kulkarni too followed the suit of others and did not call me to update me.
I received a call after 3 days from Ms Sapna that the car is in stock and I can make the remaining payment and the car will be allocated to me.
I picked up my car on the 2nd of May and while driving found out that the wheels were not aligned and it kept pulling towards left on its own.First the agency said I should check the tyre pressure and it cant be an alignment issue as its a new car.After a lot of request to get the car checked by the company workshop it was finally picked up yesterday at 10am (Nayan got this arranged). Till 6 pm I never heard either from the agency or the workshop on the status of the car and what was exactly wrong.when i called them (Nayan and workshop) they both had no clue what was exactly wrong with the car and said that they will call me back.
So my car was gone and I was at a state of exasperation where I didn't know what was happening to it and when it will be brought back.I finally after making some 10 calls got the car back at 9pm. The car from the workshop came is a dirty state and the interiors were soiled,I mean its a new car how can you not clean it after fixing it.
BTW, till now the workshop has not returned my call,I spoke to the receptionist inquiring about the car last evening at 5pm and she said she will ask the service engineer to give me a call back in 1 hour.
I want answers:
Why your staff is shy of keeping the customer informed??
Why nobody takes accountability customer service/satisfaction?
Why was the car gone for 10 hours as wheel alignment repair takes maximum of 1-2 hours.why was this not resolved at a priority basis when the company made a blunder by selling a faulty car.
Is this the German engineering that you keep advertising about?
How can you sell a car with a fault? Don't you have and quality checks before selling?
Why the agency never detected the wheel-alignment issue before they sold the car to me considering the car was driven from Vasai to the shop which is over 40 kms by the company driver.
what are you going to do about this feedback??
Its been just a week that I got possession of my Polo and am already a dis-satisfied with selecting the brand and will ensure no friend/family goes through this experience ever.
Now you know why your cars don't sell. The product is faulty and the people selling the product are not interested in their job and customer service creating a host of annoyed and displeased customers like me.
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VOLKSWAGEN — after sales service
purchasing a vw car became my worst experience ever,,details r as below.date of bill[protected]
--> insurance actual-as per policy is Rs. 14008 while charged Rs. 14451.
-->accesories costing Rs.7800 charged Rs. 8491. dat to of third class quality..
--> I hvnt received d bill for accessories yet.
whn i personally visitd 2 shwrum,,no 1 ws bothrd 2 listen my problem.
Mr. Jayesh(Sales Manger) ignores d customer aft sellin d car as if he met d customer 4 d 1st time.
4 d prob stated above i visited d shwrum minimun 3 tims n calld Mr Jayesh n Mr. Hasmukh (sales managers) n Mr. Niraj (Accounts dept) minimum 10 to 15 times bt no solutioin till date..
plz luk in to d matr as soon as poss. 2 continue future relations vid me n othr wud b references..