[Resolved]  Volkswagen India — Poor service

Dear Concern,
My Name is CHAKRADHAR, I am a TAP Officer.
I won a VENTO DIESEL HIGH LINE 2011 Model, (AP 03 AW 0079)
I insured it with 0% depreciation. At the time of insurance, staff at show room told that, with this type of insurance I will get 100% claim and at the time of claiming it is very easy and no need to submit any FIR copy or Photos. They misguided me and made me to go for this.
Now recently my vehicle met with an accident at Chennai. When I tried to claim my insurance at the same show room, now they are telling lot of rules and confused me and created lot of inconvenience.
I am very much sad about this and we were shocked that, a brands like VOLKESWAGEN handling customers like this.
Sir I don’t have trust on the insurance company, I chosen it because Employees in VOLKSWAGEN showroom recommended. Because of the trust I have on the Brand I paid to that insurance Company.
I chose VOLKESWAGEN because of the Brand value and its service.
Almost with my guidance my relatives and colleagues purchased 2 ventos and 3 polos.
Even I am in need for a GT TSI, but now I am in a dilemma whether am I choosing the right brand.
With the same showroom I complained 4 times regarding the AC problem, but they never rectified it.
When ever I received feed back call after service, I even told them the same but no use.
I kindly request you to please look in to this immediate.

Still my CAR is at that showroom.

Hi,

Very Poor Customer service Volkswagen India.!!..The STAR CARS PRIVATE LIMITED, Puducherry has no idea of fixing my problem..It has been a month since I have left my car in service..Still now their is no proper response from the dealer..

We made a booking for Polo Highline Diesel paying a token advance of Rs 10, 001 through credit card on 13-APR -2014 @ Volkswagen Whitefield Bangalore.
Till date not received any information abt delivery.Tried reaching the sales team many times, but no one is picking the call or talking the responsibility.

Till date we have not received original sale document, which was signed by me.I had drafted N number of mails requesting for the same.But nobody is taking intiative.

I require compensation for the negligence and poor service.

Please help me to resolve this and provide necessary information on time.

I am driving a 1.2 L petrol version of Volkswagen polo (2011). I did all the regular services from the EVM Volkswagen Trivandrum. Last month, I found that the ABS sign was on and took the vehicle immediately to the service centre. I was charged around 12000+ including a change of sensor, battery, handling charge, labour charge etc. Since then the vehicle had a very bad smell in the cabin which I reported to the customer care executive who took the feed back from me. There was no response from them since then. Last week the vehicle developed a starting trouble and was again taken to the service centre. This time charging Rs 5000 for a replacement of "relay", handling charges etc
Worst thing was the shape in which I got my vehicle back. The left rear tyre had a puncture with a screw that has gone all the way inside. i realized this when I noticed some thing wrong with the way the vehicle was moving. there was a knocking sound coming out of the front panel. This time a bush is found damaged which is supposed to hold the air filter in place. Since there was no replacement available, they have returned my vehicle as it is.
The service personnel has attributed the damage to regular wear and tear. (To a part which does not move at all)
I MUST SAY THAT VOLKSWAGEN IS A COMPANY THAT PRODUCE GOOD CARS WHICH IS RUINED BY THE WORST SERVICE AVAILABLE. Please note the paper inserted instead of a rubber washer in the enclosed photo.