[Resolved]  Volkswagen India — showroom delivery complaint

Address:

Thrissur, Kerala

From S.M. MORATHALA THANGAL S/o Sayyid Hussain Thangal SHIHAB MANZIL TIRURKKAD (PO) MALAPPURAM DISTRICT KERALA PIN: 679351 Mobile No. [protected] To VOLKSWAGEN INDIA LIMITED PUNE Sir, After coming to know about the excellent performance of VOLKSWAGEN cars I decided to purchase a VOLKSWAGEN car. Brand new VOLKSWAGEN cars are comparatively new to this land. I visited your dealer in Thrissur town (in Kerala) M/s. PHOENIX CARS INDIA PVT LTD and I have purchased a VOLKSWAGEN’s 3VENTO 1.6 DIESEL COMFORTUNE (M) LMV MOTOR CAR bearing Chassis No. WVWA13603DT036585, Engine No. CLN229105from them on 23.9.2013. When I reached back my residence with the car, I noticed that its left side door glass was not working. Since this is a rare complaint noticed same day of taking delivery for a brand new car, I began to checked the vehicle thoroughly from outside. I noticed that the (1) left rear tyre has cracked and broken (2) right side running board fully damaged like a second-hand car (3) all the glass beadings look like old and (4) glasses of the vehicle, except front right window glass are 2012 model. When I realized that I am fooled by M/s. PHOENIX CARS INDIA PVT LTD, I contacted them and demanded replacement of the vehicle. They told me that complaints will be looked into, when you come for ‘service’. This is not at all acceptable to me. If you don’t see as bragging, I may write that I am hailing from a very reputed THANGAL family in Kerala. We are not used to unnecessary litigations and court matters. I hope, realizing the gravity of ruining the reputation of VOLKSWAGEN INDIA LIMITED, VOLKSWAGEN INDIA LIMITED will take immediate action with all seriousness foreseeing consequences. VOLKSWAGEN INDIA LIMITED may direct M/s. PHOENIX CARS INDIA PVT LTD either to replace the car within in 7 days or else refund full amount. Yours truly, S.M. MORATHALA THANGAL