[Resolved]  Volkswagen — Product Deficient

Address:

Mumbai City, Maharashtra

I had purchased a VW Polo (MH43 AJ 6336) about 2 mths back, the car has hardly done about 1000Km till date as it is hardly used. Suddenly over the last few days i observed that the (coil) indicator in the dashboard had been flashing.

Today i took it to their workshop in andheri east, firstly they took about 20min to attend to me while i was waiting. Then i explained the problem to Mr. Gunga Patil.

I received a call from Mr. Patil after 2 hrs stating that the problem was due to the wiring being damaged by a rodent, when i asked him to replace the wiring i was told that the wiring comes with the sensor which would cost me approx Rs.3000, if this wire was so critical shouldnt this be concealed or was VW not expecting rodents to damage this. In India the cars are parked in the building compounds which is exposed to rodents. Either they should have concealed the wiring or should replace the sensor at their cost.

This sounds more like a clear problem with their design, which should have been rectified. But they seem to be blissfully not interested..

I have other vehicles from other manufacturers & have never faced a problem, this is a design failure on part of VW.

If this exists with Polo then the same would be the case with Vento as well as both have similar construct.


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