[Resolved] Volkswagen — performance is very bad | |||
Gagan Deep Sharma/ Sultanwind, Amritsar September 4’ 2013 Bhagat Automobiles Pvt. Ltd. Main G.T. Road Near Canal, Amritsar-143001 Punjab Dear Sir/Madam On February 8’2012 I purchased a Volkswagen Vento (top model) from your dealership(PBO8 BB- temp- 4772, wvwm 11603ct020077 ) . Unfortunately, the vehicle has not been satisfactory because in the first sixth month there was a knocking injection problem which produce noise from the engine. I have already sent mail to your customer care in the month of January 2013 and the issue was partially resolved. Even after that I had many issues with the performance and I kept visiting service station but this time there is a major problem in engine ( CLN181148). (10,000- 12,0000 kms) It is not at all responding to self start. I have already lodged my complaint at customer care toll free number and also taken it to the Volkswagen service station,Your mechanic inspected my vehicle and he is not able to resolve the issue. Mechanic of your service station told that they will discuss the issue with Mumbai and Pune Service Station. My car is still in service station. My car is under warranty but I am really upset with its performance and service. I would appreciate if you either get my car serviced properly or replace my car else i have to take help from Consumer Court and Human rights. I look forward to settling this matter amicably. Yours faithfully Gagan Deep Sharma [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
62%
Complaints
2189
Pending
0
Resolved
1320
+91 22 3313 7000 [Corp Office]
4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
View all Volkswagen India contact information
Sultanwind, Amritsar
September 4’ 2013
Bhagat Automobiles Pvt. Ltd.
Main G.T. Road
Near Canal,
Amritsar-143001
Punjab
Dear Sir/Madam
On February 8’2012 I purchased a Volkswagen Vento (top model) from your dealership(PBO8 BB- temp- 4772, wvwm 11603ct020077 ) . Unfortunately, the vehicle has not been satisfactory because in the first sixth month there was a knocking injection problem which produce noise from the engine. I have already sent mail to your customer care in the month of January 2013 and the issue was partially resolved. Even after that I had many issues with the performance and I kept visiting service station but this time there is a major problem in engine ( CLN181148). (10, 000- 12, 0000 kms) It is not at all responding to self start. I have already lodged my complaint at customer care toll free number and also taken it to the Volkswagen service station, Your mechanic inspected my vehicle and he is not able to resolve the issue. Mechanic of your service station told that they will discuss the issue with Mumbai and Pune Service Station. My car is still in service station. My car is under warranty but I am really upset with its performance and service. I would appreciate if you either get my car serviced properly or replace my car else i have to take help from Consumer Court and Human rights.
I look forward to settling this matter amicably.
Yours faithfully
Gagan Deep Sharma
[protected]