[Resolved]  Volkswagen — Poor Service and Misleading

Address:

ATR Cars, Nellore, Andhra Pradesh

Dear Concern,
My Name is CHAKRADHAR, I am a TAP Officer.

I won a VENTO DIESEL HIGH LINE 2011 Model, (AP 03 AW 0079), From ATR Cars, Nellore, Andhra Pradesh.

I insured it with 0% depreciation. At the time of insurance, staff at show room told that, with this type of insurance I will get 100% claim and at the time of claiming it is very easy and no need to submit any FIR copy or Photos. They misguided me and made me to go for this.

Now recently my vehicle met with an accident at Chennai. When I tried to claim my insurance at the same show room, now they are telling lot of rules and confused me and created lot of inconvenience.

I am very much sad about this and we were shocked that, a brands like VOLKESWAGEN handling customers like this.

Sir I don’t have trust on the insurance company, I chosen it because Employees in VOLKSWAGEN showroom recommended. Because of the trust I have on the Brand I paid to that insurance Company.

I chose VOLKESWAGEN because of the Brand value and its service.

Almost with my guidance my relatives and colleagues purchased 2 ventos and 3 polos.

Even I am in need for a GT TSI, but now I am in a dilemma whether am I choosing the right brand.

With the same showroom I complained 4 times regarding the AC problem, but they never rectified it.

When ever I received feed back call after service, I even told them the same but no use.

I kindly request you to please look in to this immediate.

Still my CAR is at that showroom.