[Resolved] Volkswagen — Poor Service | |||
Dear Concern, My Name is CHAKRADHAR, I am a TAP Officer. I won a VENTO DIESEL HIGH LINE 2011 Model, (AP 03 AW 0079), From ATR Cars, Nellore, Andhra Pradesh. I insured it with 0% depreciation. At the time of insurance, staff at show room told that, with this type of insurance I will get 100% claim and at the time of claiming it is very easy and no need to submit any FIR copy or Photos. They misguided me and made me to go for this. Now recently my vehicle met with an accident at Chennai. When I tried to claim my insurance at the same show room, now they are telling lot of rules and confused me and created lot of inconvenience. I am very much sad about this and we were shocked that, a brands like VOLKESWAGEN handling customers like this. Sir I don’t have trust on the insurance company, I chosen it because Employees in VOLKSWAGEN showroom recommended. Because of the trust I have on the Brand I paid to that insurance Company. I chose VOLKESWAGEN because of the Brand value and its service. Almost with my guidance my relatives and colleagues purchased 2 Vento’s and 3 Polo’s. Even I am in need for a GT TSI, but now I am in a dilemma whether am I choosing the right brand. With the same showroom I complained 4 times regarding the AC problem, but they never rectified it. When ever I received feed back call after service, I even told them the same but no use. I kindly request you to please look in to this immediate. Still my CAR is at that showroom. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Mr. Arun Choudhary,
The current status of your vehicle is, we are painting the car and the delivery date will be mid of Feb 2013.
Thank You,
With Warm Regards,
Karan S. Gajebasia
ASM Service
M/s Bhagat Automobiles Pvt. Ltd.
Volkswagen Passenger Vehicles.
Contact No.[protected]
From: Arun [mailto:[protected]@yahoo.com]
Sent: Thursday, January 24, 2013 9:30 PM
To: ASM SERVICE PAT; customer.[protected]@volkswagen.com
Subject: Re: Compliant regarding poor service -SLF15156
Sent from my iPad
On 24-Jan-2013, at 8:39 PM, Arun <[protected]@yahoo.com> wrote:
Once again , i am writing this mail regarding my Car Status( which met with an accident five month back ) , Now this is my final warning to you & if won't get any satisfactory reply from you or Final Deleviery Date by tomorrow day end , i am force to opt to sue you in Consumer court as harassment Case & Delay in providing After Sales Services
Is this a way to treat your premium Coustomers ???? , i am shocked to see that a global company don't bothered for any after sales services !!!!
Need an urgent revert on this or be ready to face the concequences for Harassing me !!!!
Sent from my iPad
On 02-Jan-2013, at 2:59 PM, Arun <[protected]@yahoo.com> wrote:
Sir
Myself Arun Choudhary need to know my latest status of my vehicle as soon as possible and also let me know on which date you are giving my vehicle
Arun Choudhary.
[protected]
Sent from my iPad
On 24-Dec-2012, at 2:34 PM, "ASM SERVICE PAT" <[protected]@vw-bhagat.co.in> wrote:
Respected Sir,
We would like to update you that cutting and wielding is in progress and by the end of this week we would communicate the date of delivery as well.
Regards
Vandana Kaushal
CRE Volkswagen Patiala
[protected]
From: Arun [mailto:[protected]@yahoo.com]
Sent: Saturday, December 22, 2012 6:55 PM
To: NSCI R: Mumbai, Customer-Care
Subject: Fwd: Compliant regarding poor service -SLF15156
Sent from my iPad
Begin forwarded message:
From: Arun <[protected]@yahoo.com>
Date: 22 December 2012 9:42:09 AM IST
To: Crm VW Patiala <[protected]@vw-bhagat.co.in>
Subject: Re: Compliant regarding poor service -SLF15156
Sir
Myself Arun Choudhary need to know my latest status of my vehicle as soon as possible and also let me know on which date you are giving my vehicle
Arun Choudhary.
[protected]
Sent from my iPad
On 17-Dec-2012, at 11:27 AM, "Crm VW Patiala" <[protected]@vw-bhagat.co.in> wrote:
Respected Mr. Arun Choudhary,
This is in regards to your complaint to Volkswagen for the status of your vehicle, we would like to clarify that as communicated to you by our ASM (Assistant Service Manager) we have received the required parts and the denting work is in progress.
Regards
Amanpreet Kaur
Customer Care Executive
Volkswagen Patiala
[protected]
From: Arun [mailto:[protected]@yahoo.com]
Sent: Saturday, December 15, 2012 8:48 PM
To: NSCI R: Mumbai, Customer-Care
Subject: Re: Compliant regarding poor service -SLF15156
To Whom It may Concern
It is very shameful on ur part that no body has bothered to response on email till now as almost a Month has past,
I am feeling like that i have purchased a local made product but that companies too takes care of their customer & in ur case no body even wants to reply on my email
If i don't get any response on my query by 20 th Dec , i may opt to go to consumer Court for my Solution
Sent from my iPad
On 16-Nov-2012, at 10:59 AM, Arun <[protected]@yahoo.com> wrote:
To whom it may concern
My car was accident on 28/09/2012 and next day I gave my car to Volkswagen bhatinda and after four days they shift my car to patiala and told me to collect car in this month but after passing 1.5 month ,spare parts still to reach at oem
We heard about Volkswagen as a service oriented company but this type of poor & unresponsive service makes us unsatisfied & also shifts all our future purchases to some other brands
We need an urgent reply on this .
Sent from my iPad
On 15-Nov-2012, at 4:22 PM, customer.[protected]@volkswagen.co.in wrote:
Date: 11/15/2012
Concern No: SLF15156
Veh Regn No: PIK17
Name of Customer: Mr/Ms. ARUN KUMAR
Dealer Name: Volkswagen Patiala Dealer Location: Patiala
Kind Attn…..
Dear Mr/ Ms. ARUN KUMAR
Greetings from Volkswagen passenger cars!
We acknowledge the receipt of your concern to us and have noted the contents of the same.
We wish to inform you that we have forwarded your concerns to our dealer M/s Volkswagen Patiala(Patiala) and have advised them to attend to the concerns. Please be assured you that your concerns will be resolved under our supervision and as per Volkswagen standards.
If you need any further assistance, kindly feel free to call "Volkswagen India Assistance 24x7. Anytime. Anywhere" on toll free[protected] /[protected] OR write to us at customer.[protected]@volkswagen.co.in.
We thank you for choosing Volkswagen and assure you our best services always.
Best regards,
Customer Care
After sales
Volkswagen Passenger Cars India
The current status of your vehicle is, we are painting the car and the delivery date will be mid of Feb 2013.
Thank You,
With Warm Regards,
Karan S. Gajebasia
ASM Service
M/s Bhagat Automobiles Pvt. Ltd.
Volkswagen Passenger Vehicles.
Contact No.[protected]
From: Arun [mailto:[protected]@yahoo.com]
Sent: Thursday, January 24, 2013 9:30 PM
To: ASM SERVICE PAT; customer.[protected]@volkswagen.com
Subject: Re: Compliant regarding poor service -SLF15156
Sent from my iPad
On 24-Jan-2013, at 8:39 PM, Arun <[protected]@yahoo.com> wrote:
Once again , i am writing this mail regarding my Car Status( which met with an accident five month back ) , Now this is my final warning to you & if won't get any satisfactory reply from you or Final Deleviery Date by tomorrow day end , i am force to opt to sue you in Consumer court as harassment Case & Delay in providing After Sales Services
Is this a way to treat your premium Coustomers ???? , i am shocked to see that a global company don't bothered for any after sales services !!!!
Need an urgent revert on this or be ready to face the concequences for Harassing me !!!!
Sent from my iPad
On 02-Jan-2013, at 2:59 PM, Arun <[protected]@yahoo.com> wrote:
Sir
Myself Arun Choudhary need to know my latest status of my vehicle as soon as possible and also let me know on which date you are giving my vehicle
Arun Choudhary.
[protected]
Sent from my iPad
On 24-Dec-2012, at 2:34 PM, "ASM SERVICE PAT" <[protected]@vw-bhagat.co.in> wrote:
Respected Sir,
We would like to update you that cutting and wielding is in progress and by the end of this week we would communicate the date of delivery as well.
Regards
Vandana Kaushal
CRE Volkswagen Patiala
[protected]
From: Arun [mailto:[protected]@yahoo.com]
Sent: Saturday, December 22, 2012 6:55 PM
To: NSCI R: Mumbai, Customer-Care
Subject: Fwd: Compliant regarding poor service -SLF15156
Sent from my iPad
Begin forwarded message:
From: Arun <[protected]@yahoo.com>
Date: 22 December 2012 9:42:09 AM IST
To: Crm VW Patiala <[protected]@vw-bhagat.co.in>
Subject: Re: Compliant regarding poor service -SLF15156
Sir
Myself Arun Choudhary need to know my latest status of my vehicle as soon as possible and also let me know on which date you are giving my vehicle
Arun Choudhary.
[protected]
Sent from my iPad
On 17-Dec-2012, at 11:27 AM, "Crm VW Patiala" <[protected]@vw-bhagat.co.in> wrote:
Respected Mr. Arun Choudhary,
This is in regards to your complaint to Volkswagen for the status of your vehicle, we would like to clarify that as communicated to you by our ASM (Assistant Service Manager) we have received the required parts and the denting work is in progress.
Regards
Amanpreet Kaur
Customer Care Executive
Volkswagen Patiala
[protected]
From: Arun [mailto:[protected]@yahoo.com]
Sent: Saturday, December 15, 2012 8:48 PM
To: NSCI R: Mumbai, Customer-Care
Subject: Re: Compliant regarding poor service -SLF15156
To Whom It may Concern
It is very shameful on ur part that no body has bothered to response on email till now as almost a Month has past,
I am feeling like that i have purchased a local made product but that companies too takes care of their customer & in ur case no body even wants to reply on my email
If i don't get any response on my query by 20 th Dec , i may opt to go to consumer Court for my Solution
Sent from my iPad
On 16-Nov-2012, at 10:59 AM, Arun <[protected]@yahoo.com> wrote:
To whom it may concern
My car was accident on 28/09/2012 and next day I gave my car to Volkswagen bhatinda and after four days they shift my car to patiala and told me to collect car in this month but after passing 1.5 month ,spare parts still to reach at oem
We heard about Volkswagen as a service oriented company but this type of poor & unresponsive service makes us unsatisfied & also shifts all our future purchases to some other brands
We need an urgent reply on this .
Sent from my iPad
On 15-Nov-2012, at 4:22 PM, customer.[protected]@volkswagen.co.in wrote:
Date: 11/15/2012
Concern No: SLF15156
Veh Regn No: PIK17
Name of Customer: Mr/Ms. ARUN KUMAR
Dealer Name: Volkswagen Patiala Dealer Location: Patiala
Kind Attn…..
Dear Mr/ Ms. ARUN KUMAR
Greetings from Volkswagen passenger cars!
We acknowledge the receipt of your concern to us and have noted the contents of the same.
We wish to inform you that we have forwarded your concerns to our dealer M/s Volkswagen Patiala(Patiala) and have advised them to attend to the concerns. Please be assured you that your concerns will be resolved under our supervision and as per Volkswagen standards.
If you need any further assistance, kindly feel free to call "Volkswagen India Assistance 24x7. Anytime. Anywhere" on toll free[protected] /[protected] OR write to us at customer.[protected]@volkswagen.co.in.
We thank you for choosing Volkswagen and assure you our best services always.
Best regards,
Customer Care
After sales
Volkswagen Passenger Cars India
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VOLKSWAGEN — Delay in Delivery and no response of queries
Hi,I have booked Volkswagen Vento Trendline Petrol Black on 3rd May 2011. I was told that delivery will be done in 15 days. Now its more than a month and there is no update on delivery of car. I have contacted Volkswagen on their website also but no response.
This delay has caused me lot of tension as I had promised my daughter to take her in new car during her summer vacations. I have also paid advance and EMI's have started, am paying interest on something that's not delivered yet.
booking was done at dealer-Maa Sheetla Autowheels Pvt. Ltd, Haldwani.