[Resolved]  Volkswagen — Poor services and quality being delivered by World Class Automobile "Volkswagen Delhi West "

Address:

West Delhi, Delhi

It is not the very first time I am raising the quality and satisfactory concerns.
I am Not satisfied with the services and quality being provided by “Volkswagen South Delhi West (World Class Automobiles Pvt Ltd)” Address:68/3, Near Moti Nagar, Najafgarh Road, Moti Nagar, New Delhi. ,
New Delhi, Delhi, 110015.. The reasons are as following:

Had given my car Volkswagen Vento Diesel Highline for first service on[protected] and paid Rs 10730/-.
While the car handing over to me after service found..
1. ECM of the car is hanging in air (not fixed in mounting bracket)
2. Sensor close to ECM is Brocken (it was probably Brocken by hanging ECM)
3. Another sensor was also not fixed properly
Strange to see all of above issues, it was me who know bit about automobile hence could find out issues. If it were a person who really doesn’t know about automobile but has expansive Volkswagen car and getting services from Volkswagen Delhi west could easily have been cheated by the staff of this dealer.

Raised the issues with SA Rajesh Verma who immediately called to technician who had worked on my car. The technician straightforward told that the ECM mounting bracket is missing however the bracket was well placed. Then SA called to DTE Ashish. While I asked to Ashish “is this the service and quality you are delivering to customer” he just passed smile because he was with no words. The other technician came and fixed the ECM in bracket but car again went to workshop to replace broken sensor.

It is a serious concern regarding the services being provided by Volkswagen Delhi West which finally spoiling the name of world renowned company Volkswagen too.

Apart from above there is much other concern as follows:
1. The invoice of Rs 10730/- was being handed over to me without placing it in envelop
2. There is a play card fixed on notice board in owner’s lounge that tea and coffee is available. I had made complaints two time before too during my visit to this dealer’s service center and made third time yesterday also that no one attend to car owners asking them for tea, coffee and water. Better the play card on which “Tea Coffee is available” should get removed from car owner’s lounge.
I would appreciate to Service advisor Jatinder Singh who always had been very kind and supportive during my previous issues and this time Rajesh Verma. It was the mistake made or careless workmanship performed by DTE Ashish who was handing over car without examine it thoroughly.
Our and above there are many-many other quality and delivery concerns which I have been faced from day got my car delivered from this dealer “Volkswagen Delhi West”
ANISH