[Resolved]  Volkswagen Vento — Insurance Claim-Bumper to Bumper

Address:

Ernakulam, Kerala

While purchasing the above car, the dealer expalined to me about the advantages of taking the insurance by M/s.Volkswagen. I have opted to take the policy of M/s.Volkswagen India Limited. Unexpectedly my car met with two minor accidents. In which I have claimed the damage which is repaired by your dealer. I am told by the concerned person that the bumper to bumper cover is eligible only two times a year. The accident is something happens beyond the control of the person who is using it. So, insisting certain conditions regarding the bumper to bumper claim is a distrust by the insurer on the insured. This is not correct. So I request you to take up the matter with your insurers and make required modifications in the policy terms and conditions.

CA K.J. Thomas