[Resolved]  Voltas A.c — Inferior Product

REGISTERED POST WITH ACK DUE

FROM: S.SASSI SEGARANE
VILLA ABILASH, #74 VOC STREET
PONDICHERRY 605001

TO: M/S VOLTAS
UNITARY PRODUCTS BUSINESS GROUP, VOLTAS HOUSE A-BLOCK, DR. BABASAHEB AMBEDKAR ROAD, CHINCHPOKILI, MUMBAI-400 033


I have purchased VERTIS PREMIUM WINDOW AIR CONDITIONER ON 6-5-2008 DISCARDING MY SAMSUNG MAKE 1.5 TON AIR CONDITIONER WHICH IS FOUR YEARS OLD, . AS A CONSUMER WITH A BRAND OF TATA I HAD A 100% BELIEF THAT VOLTAS WILL BE SUPERIOR IN QUALITY. BUT MY BELIEF TURNED FALSE THAT WHETHER IT IS A VOLTAS, ELGI, OR SAMSUNG. ONLY MARKETTING STRATEGIES LURE THE GULLIBLE CONSUMERS LIKE ME. INFACT ELGI WAS READY TO OFFER ME 1.5 TON WINDOW AIRCONDITIONER FOR RS. 15000/.
WHY SHOULD I PAY MORE FOR A DEFECTIVE BRAND FOR WHOM I HAD I HIGH HOPE AND PAID RS 18360/ TO YOUR AUTHORISED DEALER NAMELY VENUS AGENCIES, PONDICHERRY VIDE BILL NO: 2338 DATED 6/5/2008.

I WOULD APPRECIATE TO REPLACE MY UNIT WITH THREE STAR AND REPLACE YOUR DEFECTIVE PRODUCT AT THE EARLIEST TO SAVE US FROM THE BURNING SUMMER OF PONDICHERRY AND I AM WILLING TO PAY MORE PROVIDED WITH A ASSURANCE THAT I SHOULD NOT CURSE CHOOSING THE PRODUCT FROM THE HOUSE OFTATAS.

YOUR EARLY ACTION IN THIS REGARD IS SOLICITED,



Yours truly,


S.SASSI SEGARANE
DATED: 12/5/2008