[Resolved]  Voltas A.c — Company & Dealer not attending complaint

complaint of dealer — not attending and also not helping

good evening respected sir/madam, i am from chandigarh sector 37, the vodafone dealer is in 37 c, the official sitting there is not helping..when ever i visit there they are all (females) eating n eating...actually i've lost my mobile last yr..n i visit there for duplicate sim...the dealing lady official..i don her name...said...take sim tomorrow..day tomorrow i visit there she said come tomorrow...this episode repeat vid me at least 20 times...at last i told her to wid drw my connection...there she replied...aap bade rude ho rahe ho...so sir...pl pay ur costly attention to my application...and change..that dirty staff frm sector 37 c, chandigarh...so that it will b eazy for me and other customer to pay bill and other information...thanx...my cell no is [protected]...vijay

Voltas A.C — Dealer & the Co. not attending the complaint

I have bought two Voltas A.C, One window AC of 1 ton and one split AC of 1 ton last year. As per company policy, the company and the dealer (Yamuna Refrigerations Mr. Raju, of Yamuna Nagar, Haryana) has promised to give two free services in an year . One year is close to an end but the dealer is not paying any attention to the complaint. For the last 2 months i have been going to the dealers office, calling him regularly to do the service, as the AC is not cooling the room, but he is turning a deaf ear to our complaint. I have registered the complaint to the Voltas main complaint office in bombay also on 24th April 2009, they also promised to rectify the complaint within 48 hrs but till date 13 days have passed and they have done nothing. My complaint no. is 09AP240158 and customer id is C0892600.
I have made a complaint of the dealer m/s Yamuna Refigerations, Yamuna Nagar Haryana to the Area Sales Manager of the co. ( Mr. Rahul ) also but till date, he also has not taken any action.
Now, as the summers have approached, and after 2 months of repeated torture, we are helpless and at the hands of the company.
I request you to please tell me, what should i do ? I have already spent so much amount in the calls to the co. and the dealer. Please help me in this regard.
Dealers name : Mr. Raju, Yamuna Refrigertions, Yamuna Nagar, haryana

I HAVE VOLTAS SPLIT AC, I PURCHASE 23 APRIL 2009, SOME PROBLAM MY AC(MACHIN NOT WORKING).Rregistered the complaint to the Voltas main complaint office in bombay also on 14th MAY 2009, they also promised to rectify the complaint within 24 hrs but till date 5 days have passed and they have done nothing. My complaint no. is 09MY142176 .
it also has not taken any action.
Now, as the summers have approached, we are helpless and at the hands of the company.
I request you to please tell me, what should i do ? I have already spent so much amount in the calls to the co. and the dealer. Please help me in this regard.
I have made a complaint of the voltas ac. company
MY NAME BALVEER SINGH PALAWAT
MOB-[protected]
51 SHRI RAM NAGAR OPP. A.V.M. SCHOOL JHOWARA JAIPUR.

I have purchased Voltas Window Ac last year.I asked authorized dealer to come for services. There is no service given by this company. No body has listen. Now summer have approached. I request this company to give us serivces as soon as possible.

Pragati
#14910, Adarsh Nagar
St No. 1, Bhatinda
mb.[protected]

Dear Sir
I had a request to your say some bad service of your company employee with us .I am kuldeep kumar C/o Chandgi Ram Inder singh Anaj mandi uchana, Distt-jind, satte haryana.Purchese a A.C.of your Company but this will not work properly. I complaint on[protected] My complaint No is 09MY183945 on the toll free no they say that the machnic will come in 12 hours time by time we call there they said next12 hours. but nothing they done.SO i send this mail to the company for help us.FOr company status this services is not good.SO please take any step on this ?.

Voltas A.c — Pathetic services and Poor Product

I bought an A.C in the month of May on 11th. I visited a showroom in Central Market in Lajpat Nagar for Voltas Elite (A.C). I saw different brands of A.C at that time and i decided to buy a Voltas Elite(1.5 ton A.C) just because of the brand name and it's market image. We bought Voltas Elite but after 6 days i have been told by the dealer that the Voltas Elite was not in the stock and i was delivered Voltas Vertis Plus with 1 year warranty. And today is 18th of july , it means 14th month back i bought the A.C. As we know that in Delhi normally a person uses A.C for 5 months and after 5 months o[censored]sage the product is of no use as the motor of the fan was not working. The executive from Voltas is asking for Rs. 1800 for replacing the fan motor. I want my motor to be changed free of cost, as it is just a 2 months above the warranty period, or we will understand that your products are designed to be failed after 1 year , to earn some extra money from the customer.
I hope you will understand your customer need and serve us better.

Regards
Sumit Arora
[protected]
[protected]@yahoo.co.in

To
Service Manager Voltas Date-25.08.2010
Sir,
In continuation with the letter which I send on 22.07.2010 I would again like to draw your kind attention on the problem related to my split AC. After I wrote you about the problem related to my AC, a unit was sent to me from your company as a replacement but that unit was an older defected unit and also only half part of the unit was sent to me. Therefore I refused to accept that unit and contacted to your office at Lucknow. They told me that a complete new unit will be sent to me. But I have not received any new unit till date. Whenever I ask about it to my local dealer he gives me a new date and seems helpless to me. I am really astonished with this kind of response from a company like Voltas. I request you to immediately look into this matter otherwise I will be bound to go for some legal proceedings.
As a reminder I am attaching a copy of the letter which I send you previously.
From-
Prof. D.K.Singh
Departement of Zoology
D.D.U.Gorakhpur University
Gorakhpur 273009 U.P. India
Mobile - [protected]
E-mail [protected]@yahoo.co.in
[protected]@yahoo.com

To
Service Manager Voltas Date – 22.07.2010
Sir,
I have purchased a Split A.C. of capacity 2 ton model Vertis Plus S from Frige Care Sales & Service Golghar Gorakhpur Uttar Pradesh on 16 June 2010. After using it for 1 month I found that the unit is not working well when the room temperature is more than 33 or 34 degree centigrade. It is not able brought the temperature below 27 to 30 degree centigrade when the room temperature is around 33 to 36 degree centigrade even in 3 to 4 hours. The floor area of the room is 12 feet x 18 feet and the hight is 12 feet. I have reported my dealer about the problem several times and every time either he has put more gas in the outdoor unit or servised the indoor unit but there is not much change in the performance of the A.C.. Now he is suggesting me to change the place of the indoor unit.
As I know that the Voltas is a premier company with world class products, I request you to look into the matter and instruct your dealer to change my A.C. and provide me a better model of the same.
Thanking You
From-
Prof. D.K.Singh
Departement of Zoology
D.D.U.Gorakhpu University
Gorakhpur 273009 U.P. India
Mobile - [protected]
E-mail [protected]@yahoo.co.in
[protected]@yahoo.com