[Resolved] Voltas - AC — Installation service poor

micmash

from Mumbai, Maharashtra

Address:

North West Delhi, Delhi

Dear Sir/ Madam,

I had purchased a Voltas AC (Sl no.- 4010967G10F047666) – 1.5 ton Window (Vertis Plus) on 23/3/2011 along with a stabilizer 4kva from Dealer-M/s Hazrat Vision, Sector-8, Rohini. The same was installed on 27/3/2011 by Mr Naushad (mobile no.-[protected]) who was sent by the dealer as company person for installation. The installation was done with electric connection fixed and AC was working fine.

Further, a DEMO was done on 5/4/2011 at 5:12 pm via no.- 412801 (call slip no.- 11AP[protected] by Mr Satish Kumar, he found installation perfectly ok and AC was working fine.

However, on 30/4/2011 when I was to use personally for the first time , it do not start neither stabilizer was on. I had called the dealer who in turn locked a complaint at Voltas call centre via no.-11AP3009034 (customer Id-C2005352). The executives from voltas came on 1/5/2011 (mobile no. of one executive-[protected]) and tested the AC during which some spark came out of the socket and I was told that I need to check with electrician since wiring is to be done and MCB switch is to be fixed. Their behavior was rude and not satisfactory and were in too much hurry without listening anything.

I fail to understand that when installation was ok, demo was ok and there were no issues at that time and no need was given to fix a MCB switch then where am I at fault and if it is to be done then installation team should be called to take care. On conveying this to dealer he refused.

Would request to resolve the issue which has led to complete dissatisfaction of service.

Regards
Amit Maheshwari
# [protected]
Address-G-16/11 (1st flr), sec-15, Rohini,Delhi-89.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ronroy

from Guwahati, Assam

Lets all here not just end up in writing here. Lets register a case against VOltas Ac service. Mine Ac is just 18 days old now, and has stopped working.

Complaint No : 11MY0402716
Customer id: C2094054

Ranajoy Roy
[protected]

khurp

from Delhi, Delhi

I am facing an issue with voltas too. Bought AC on 12/5/2011 & despite n number of followups its not installed by now. 12 was a thursday so i thought it would be insatlled by saturday when i would be at home. to my surprise its tuesday today & its not been installed.

I bought it from reliance mart, Faridabad & they assured it to be installed within 48 hours. The AC was delivered in roughly 53 hours. (Bought 12/5/2011 11am..delivered 14/5/2011...4 pm). To my surprise when i called Reliance Mart As when the AC will be installed they said it would take 48 hours more as request has to be raised. Utter nonsense. Why it could not be done from Reliance Mart when i bought it.

I filed installation request at Voltas : Request Code: 11MY1504138 on Sunday 15/5/2011.

They said it would be by monday 16/5/2011. The number on the booklet 6000 4555 in which they say to add std code is incorrect number for delhi code 011. the other number[protected] toll free is pathetic service. I was calling this number since afternoon of 16/5/2011. MOst of the time the number is busy. one can reach the customer care executive after 15-20 mins...after around 50 tries and 20 min hold on phone i could talk to an executive at around 8 pm who confirmed that ac would be installed by 12 noon today. from 11 am im trying voltas toll free its coming consistently busy.

i dint hope such pathetic service from voltas which comes from TATA stable. I contacted relinace mart service centre, they asked whether i have raised the issue at Voltas. On my agreement they said, its delay from Voltas service, kindly persist.

I am simply frustrated on this behaviour of their modern retail partner Reliance Mart, Faridabad & their own service centre. Its 6 days & ac is un installed. God knows what will happen if any issue comes in AC repair in near future.

Regards
Anupam
[protected]